SOLETRADER- Logo - reviews

SOLETRADER
Reviews:

2,816 reviews in the last 12 months44,316 total reviews  

4.63
Excellent

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Valid

Includes Buyer Protection
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Most relevant positive review

12 Nov 2023
 Verified review
Liked that the site was able to determine automatically that I was in the USA and adjusted prices, shipping details, etc., for USA. Great prices. I also liked the ability to select Express Delivery to the USA for such a reasonable cost ($3 USD). Transaction was seamless, product was quickly readied for transit, and delivered within three days and one hour of order (ordered online 20231105 @ 1627 local time and was delivered to my door on 20231108 @ 1715 local time) - faster than many Amazon deliveries - and this was from across the pond, across the USA (Los Angeles, CA area), through customs and to my door in less than three days and one hour! Product was found to be exactly as ordered! With performance and prices like this (especially including the great Express Delivery price and speed), I will definitely be a repeat customer (this was my first purchase from Sole Trader Outlet) and will be one of the places I shop for my upcoming Christmas gift purchases! Still can't believe the shipment made it to me faster than an Amazon order I put in the same day on a different item!

Most relevant negative review

4 Jul 2024
 Verified review
The shop team were great and ordered a size 8 for me (EU42) as not in stock. A size 41 was sent - this is not an 8, which apparently is not available. As a result too small and I need to send back for a refund. Please ensure you have the right sizing.
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Reviews for SOLETRADER

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17 Mar 2024
 Verified review
My cloud 5 trainers weren’t of the best quality finish to my other identical pair purchased from on website direct
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26 Oct 2023
 Verified review

Great

Products , range and price good but a Web site down no option to purchase through outlet had to get from elsewhere
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2 Dec 2023
 Verified review
Still not received items. Ordered 24/11/23. Will not buy again. Where are the boots ?????????????????????????????
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20 Nov 2023
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The lady told me that she will send the purchase confirmation but instead of that she send the rating to improv
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28 Oct 2023
 Verified review
Can be improved by attending to the customers and noticing that some customers are waiting for some assistance.
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10 Nov 2023
 Verified review
I was forced to ship through DHL. Customer should have the choice to select any shipping companies he desires.
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9 Apr 2024
 Verified review

Order not received

I have not received my order. Payment has been taken from my account and noone has responded to my emails.
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2 Nov 2023
 Verified review

Still processing? Or it was cancelled?

My order still appear ( for over 1 week) processing at store....I dont have any update about this order!
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6 Jan 2024
 Verified review
The material looked like a Xmas stocking and very disappointed you have to pay to send a return back
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7 Oct 2023
 Verified review
Update your website on your stock levels. Do not debit credit cards until you have despatched item
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27 Oct 2023
 Verified review
After taking order , greatly disappointed it was cancelled a few days later with no explanation
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4 Dec 2023
 Verified review
Disappointing that I had to pay for both delivery and returns when it is part of the Dune group
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21 Oct 2023
 Verified review
The item I ordered wasn’t in stock despite saying so on the website. I was refunded but still.
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2 Jan 2024
 Verified review
Parcel arrived smashed to pieces. Contacted the company providing images and no response.
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9 Apr 2024
 Verified review
You have untrue information on your website. That caused issues when I’ve made an order.
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11 Dec 2023
 Verified review

Never received my order

Sole trader delivered my order to a wrong address and declines to acknowledge the error.
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4 Dec 2023
 Verified review
The item did not arrive as described and they have not replied to my email regarding it.
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26 Oct 2023
 Verified review
I’ve contacted them twice about getting a return label but nothing back in nearly a week
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10 Dec 2023
 Verified review
The boots that turned up were not the ones in the picture.Good quality but wrong style.
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6 Feb 2024
 Verified review

Sort out whoever receives and opensthe returned parcels

Sort out whoever receives and opens your returned parcels because someone tells lies
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