SOLETRADERReviews:
2,828 reviews in the last 12 months44,388 total reviews
Excellent
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Most relevant positive review
12 Nov 2023
Verified review
Liked that the site was able to determine automatically that I was in the USA and adjusted prices, shipping details, etc., for USA. Great prices. I also liked the ability to select Express Delivery to the USA for such a reasonable cost ($3 USD). Transaction was seamless, product was quickly readied for transit, and delivered within three days and one hour of order (ordered online 20231105 @ 1627 local time and was delivered to my door on 20231108 @ 1715 local time) - faster than many Amazon deliveries - and this was from across the pond, across the USA (Los Angeles, CA area), through customs and to my door in less than three days and one hour! Product was found to be exactly as ordered! With performance and prices like this (especially including the great Express Delivery price and speed), I will definitely be a repeat customer (this was my first purchase from Sole Trader Outlet) and will be one of the places I shop for my upcoming Christmas gift purchases! Still can't believe the shipment made it to me faster than an Amazon order I put in the same day on a different item!
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Most relevant negative review
4 Jul 2024
Verified review
The shop team were great and ordered a size 8 for me (EU42) as not in stock. A size 41 was sent - this is not an 8, which apparently is not available. As a result too small and I need to send back for a refund. Please ensure you have the right sizing.
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Reviews for SOLETRADER
10 Nov 2023
Verified review
More attentive staff who are better informed. That said, we got where we needed to be although I think I was a sitting duck for a bit of upselling which failed to materialise.
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30 Sept 2023
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Hidden Terms & Conditions
Bad service if it isn't disclosed that we have to rate our experience afterwards, then one may choose to not disclose their email.
*It was said it was for receipt only.
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10 Oct 2023
Verified review
Check that the product you send out is the same as the product advertised. Free returns as ended up paying £5.99 postage and return and purchase was incorrect colour
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Answer by SOLETRADER
11 Oct 2023
Hello, we are sorry that you received the wrong colour. If there is a problem with an order then we would always advise contacting our customer service team who are able to help. We are sorry for the inconvenience caused. Kind regards. SOLETRADER
23 Jan 2024
Verified review
I am still awaiting my partial refund (over £60!) and now they’ve stopped replying to my emails. Looks like I’ll have to get my bank involved to retrieve my money.
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13 Feb 2024
Verified review
Boots were awful fit the to cap could be felt on the toes then to top it of it takes about two weeks to get your money back I would advise not to use this company
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25 Sept 2023
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Poor customer service. Very lazy staff unwilling to go and get me the size I need to try on. Then selling me one shoe off display which was discoloured and worn.
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24 Feb 2024
Verified review
Most of this service is good. But please be aware your have to pay to return if things aren’t right. £3. For this reason I won’t be using Sole trader again.
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8 Feb 2024
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Website isn’t kept up to date. It let me order something which they didn’t have in stock then they cancelled it the next day and refunded. Waste of my time.
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22 Nov 2023
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Good items strange staff
Staff on the till were nice but I got a pair of shoes I wanted to have a look at a different size but he said just try a different pair of a different shoe
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28 Oct 2023
Verified review
I only received half of my order!
I have only received half of my order and so far no response from customer services despite having messaged them four days ago. Not a happy customer at all!
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18 Sept 2023
Verified review
Ordered white leather converse. One came white and the other yellow as though it had been used. Awful experience which created a lot of hassle for me.
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Answer by SOLETRADER
19 Sept 2023
Hello, thank you for your review. We are sorry that there was a problem with your order. We can see that our Customer Service team provided you with a free return for exchange or refund. We are sorry for the inconvenience caused. Kind regards. SOLETRADER
25 Nov 2023
Verified review
Picked a leather trainer up no price o was waiting 10 minutes on lad coming back ,I ended picking something else as I never found out price yet
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6 Feb 2024
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ordered some boss trainers .they took the money 3 days later cancelled my order and gave me a refund.the next week exactly the same happened
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26 Jan 2024
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My return has not been refunded. It has been about 6 weeks or more. Also sizing is very confusing—men’s and women’s sizes are intermingled.
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30 Apr 2024
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Bought some shoes they were the last pair so the right one had been tried on and was more dirty than the left, they would not discount them
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25 Dec 2023
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Shoes were discounted from £125 to £45…
Shoes were discounted from £125 to £45 but no one would have ever bought them at full price. Poor quality at a price you can buy Loakes!!!
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30 Nov 2023
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Ordered trainers in store for delivery to home due to arrive today. Email comes through this evening to say my order has been cancelled!!
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15 Sept 2023
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Delivery
Paid extra for next day Saturday delivery. It arrived the following Tuesday after I left for holidays. Parcel just thrown on the drive.
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Answer by SOLETRADER
19 Sept 2023
Hello, thank you for your review. We are sorry to hear that there was a problem with the DPD delivery. In these instances we would always advise contacting our Customer Service team who are able to help. Kind regards. SOLETRADER
17 Dec 2023
Verified review
Payment taken and order cancelled by e mail
My order was cancelled by e mail, two days later. No reason given and I don’t know when I will get my money back. Terrible experience
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19 Nov 2023
Verified review
The person that served me was lovely. The person that took my money (someone different) made an uncomfortable comment about my trousers.
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