SOLETRADER- Logo - reviews

SOLETRADER
Reviews:

2,828 reviews in the last 12 months44,388 total reviews  

4.63
Excellent

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Valid

Includes Buyer Protection
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Most relevant positive review

12 Nov 2023
 Verified review
Liked that the site was able to determine automatically that I was in the USA and adjusted prices, shipping details, etc., for USA. Great prices. I also liked the ability to select Express Delivery to the USA for such a reasonable cost ($3 USD). Transaction was seamless, product was quickly readied for transit, and delivered within three days and one hour of order (ordered online 20231105 @ 1627 local time and was delivered to my door on 20231108 @ 1715 local time) - faster than many Amazon deliveries - and this was from across the pond, across the USA (Los Angeles, CA area), through customs and to my door in less than three days and one hour! Product was found to be exactly as ordered! With performance and prices like this (especially including the great Express Delivery price and speed), I will definitely be a repeat customer (this was my first purchase from Sole Trader Outlet) and will be one of the places I shop for my upcoming Christmas gift purchases! Still can't believe the shipment made it to me faster than an Amazon order I put in the same day on a different item!

Most relevant negative review

4 Jul 2024
 Verified review
The shop team were great and ordered a size 8 for me (EU42) as not in stock. A size 41 was sent - this is not an 8, which apparently is not available. As a result too small and I need to send back for a refund. Please ensure you have the right sizing.
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Reviews for SOLETRADER

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7 Oct 2023
 Verified review
Update your website on your stock levels. Do not debit credit cards until you have despatched item
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27 Oct 2023
 Verified review
After taking order , greatly disappointed it was cancelled a few days later with no explanation
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4 Dec 2023
 Verified review
Disappointing that I had to pay for both delivery and returns when it is part of the Dune group
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21 Oct 2023
 Verified review
The item I ordered wasn’t in stock despite saying so on the website. I was refunded but still.
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2 Jan 2024
 Verified review
Parcel arrived smashed to pieces. Contacted the company providing images and no response.
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9 Apr 2024
 Verified review
You have untrue information on your website. That caused issues when I’ve made an order.
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11 Dec 2023
 Verified review

Never received my order

Sole trader delivered my order to a wrong address and declines to acknowledge the error.
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4 Dec 2023
 Verified review
The item did not arrive as described and they have not replied to my email regarding it.
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26 Oct 2023
 Verified review
I’ve contacted them twice about getting a return label but nothing back in nearly a week
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10 Dec 2023
 Verified review
The boots that turned up were not the ones in the picture.Good quality but wrong style.
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6 Feb 2024
 Verified review

Sort out whoever receives and opensthe returned parcels

Sort out whoever receives and opens your returned parcels because someone tells lies
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23 Sept 2023
 Verified review
Ordered and paid for a pair of Cartago sandals for holiday but they cancelled order
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7 Mar 2024
 Verified review
Still not received my delivery, despite it being sent to one of their own stores
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14 Dec 2023
 Verified review
Placed an order,order confirmed then notified after 2 weeks credited as no stock
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5 Nov 2023
 Verified review
If I could give 0 stars I would have!!! Terrible customer services! Worse ever!
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16 Mar 2024
 Verified review
Sent me the wrong size Messaged customer service three times with no response
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Answer by SOLETRADER
19 Mar 2024
Hello, thank you for your review. We have checked and we have not received any messages from you. If there is a problem with your order please contact our Customer Service team at help@soletrader.co.uk and they will be able to assist you. Kind regards, SOLETRADER
15 Jan 2024
 Verified review
Very slow delivery even though shop said next working days but wait for 3 days
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12 Apr 2024
 Verified review

Wrong shoes

Not able to speak to someone on the phone an still not got the right ones
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20 Dec 2023
 Verified review
Well the product And delivery was good , BUT , you sent the wrong product.
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2 Dec 2023
 Verified review
Good - but I wasn't really clear re the delivery charge before I checked out
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