fishdeal.co.ukReviews:
1,554 reviews in the last 12 months7,026 total reviews
Excellent
Most relevant positive review
12 Mar 2024
Verified review
Fantastic ordered on a Monday delivered on the Thursday and as far as I can make out it came from the Netherlands.
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Most relevant negative review
25 Mar 2024
Verified review
Zamówiłem po rez kolejny rzeczy z fishdel zamówienie zostało opłacone i miało być dostarczone od 2 do 5 dni roboczych. Minęło 7 dni roboczych i nie dostałem swego zamówienia więc złożyłem reklamację i otrzymałem je po 3 dniach lecz było nie kompletne i pewna rzecz była pęknięta. Zrobiłem zdjęcia i wysłałem je prosząc o wysłanie mi rzeczy brakującej i całej części w zamian za pękniętą. Kazano mi wszystko odesłać z powrotem. Ja nie chciałem zwracać tego lecz dostać rzecz brakującą i całą z które zapłaciłem i to mi się nie podoba że tak ze mną postąpiono
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Reviews for fishdeal.co.uk
9 Feb 2024
Verified review
It been 2 weeks since I placed my order and I still don't know when it will be delivered as all I've had so far is an email confirming the order.
Would not recommend and will never use again
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Answer by fishdeal.co.uk
15 Feb 2024
Hi,
Thank you for your review.
We have looked into your order and see that it was placed on the 29th of January and delivered on February 10th.
During the time you place the order the delivery times were 8-10 working days due to our company moving to a new working space and warehouse.
By the end of last week, our services went back to normal and now delivery times are 2-5 working days if couriers do not suffer delays.
Kind regards,
Tem Fishdeal.
14 Apr 2024
Verified review
Website claims 2-5 days Max delivery... Been over 2 weeks and no movement on tracking info.... DO NOT USE THIS COMPANY, IF YOU DON'T BELIEVE ME... CHECK OUT THEIR FEEDBACK/REVIEWS.
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27 Oct 2023
Verified review
My order didn’t arrive even though according to DPD it was delivered to my address, it wasn’t and after waiting 4 weeks for it to arrive I’m very disappointed to say the least.
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9 Feb 2024
Verified review
Im waiting more than 2 weeks for my parcel. Evri driver not even tried to deliver this package for me. Now its on the way to sender.....
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Answer by fishdeal.co.uk
15 Feb 2024
Hi,
Thank you for your review.
We have looked into your order and found that the courier returned the parcel to us due to incorrect address. We also see that our customer service team has already fixed this for you by refunding the order.
If you decide to place a new order with us, we suggest to contact our team and confer the address is correct.
Kind regards,
Team Fishdeal
5 Dec 2023
Verified review
My product was broken on delivery poor customer service.
My product was broken on delivery. I responding with email regarding a new product. No body has got back to me with my broken item.
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Answer by fishdeal.co.uk
9 Jan 2024
Hi,
Thank you for leaving us a review.
We have looked into the case of your order and we see that our team solved this by doing a refund of the damaged product.
We also see that you contacted us via our guarantee form. This messages are normally taken care off within 24-36 hours of filing the guarantee claim.
Kind regards,
Team Fishdeal.
14 Jan 2024
Verified review
Don’t trust your reputation to a delivery company like DPD.
My order has still not arrived ,having ordered before xmas
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Answer by fishdeal.co.uk
23 Jan 2024
Good afternoon,
You have ordered a so-called Crossdock product. This means that you could buy the product cheaper than anywhere else because it comes directly from the supplier's warehouse. This results in a delivery time of 6 to 10 working days. This was indicated when the order was placed.
Therefore, the order was shipped later. We see in the tracking that your product has been delivered in the meantime. Our apologies for the inconvenience. We hope it will be clearer in the future.
8 Jan 2024
Verified review
Order turned up damaged and part missing , improperly packaged , and still no correspondence from the seller !!!!
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Answer by fishdeal.co.uk
9 Jan 2024
Hi,
We are sorry to hear the parcel has been delivered in this state.
After looking into this, we found that our customer service sent you an email on the 3rd at 14:51 asking what was the desired solution, to which there is no reply from you at the moment.
We invite you to look in your inbox for the message from our team so that they can fix this right away.
Kind regards,
Team Fishdeal.
7 Jan 2024
Verified review
Didn't ship my order! I don't know why'd they not? They did credit my account back, so they didn't steal my money.
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Answer by fishdeal.co.uk
9 Jan 2024
Hi,
Thank you for your review.
We have looked into this case and we see that your address was in the USA. Since we do not ship to that country, our customer service sent you an email about this and placed the refund for it.
Kind regards,
Team Fishdeal.
26 Mar 2024
Verified review
Very expensive postage, doubling the price of goods.
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11 Apr 2024
Verified review
Still waiting after 2 weeks for my delivery
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27 Feb 2024
Verified review
Have not received my order yet
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Answer by fishdeal.co.uk
14 Mar 2024
Hi,
Thank you for your review.
We are sorry to hear you have had a bad experience with us.
We looked into this case and we see the parcel was delivered to you on the 29th of February.
If this is not correct, we suggest to contact our customer service team as soon as possible.
Kind regards,
Team Fishdeal.
12 Feb 2024
Verified review
Not turned up yet
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Answer by fishdeal.co.uk
15 Feb 2024
Hi,
Thank you for your review.
We are sorry to hear the parcel was not delivered on time. We see the you have already contacted our team and they have solved this for you in the best way possible.
Please concat our team once again if you happen to have any issues in the future.
Kind regards,
Team Fishdeal.
31 Dec 2023
Verified review
Order still not arrived.
Was not aware when ordered that the items were shipped from The Netherlands & was given a delivery time of 2 to 5 working days so gifts would have arrived in time for Christmas. Customer Service reacted quickly with a response but site should have reflected the issues with the NL postal service. I now have a disappointed husband :(
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19 May 2024
Verified review
Extremely slow delivery times.
Told them if i dont receive by the max delivery time then cancel order.. it then didnt show until almost a week after expected delivery time.
This is common looking at other comments, shame as the prices an site seem good if your prepared to wait 2-3 weeks
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28 Feb 2024
Verified review
Good shop,good products.late delivery
Good shop with good products,just a bit disappointing as a uk customer for delivering. Always delayed doesn't matter if it shows 3 days. Get it like after 10. Once ordered a product which was showing max 7 to 10 days but after 14 days wasn't even dispatched so had to cancel my order.
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10 Jan 2024
Verified review
Purchased 2 x Penn 7000 carp reels, both arrived, one faulty. Very disappointing, Fishdeal did respond with returns details. I have returned the reel for replacement but no communication as to what is happening. These items come from the Netherlands which delays delivery to UK
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14 Apr 2024
Verified review
Fishdeal.co.uk? Sounds like they should be in the UK, but guess what my order was sent from the Netherlands also took best part of 3 weeks to arrive, also DPD delivery left in a bin, with box already open and rummaged through. Enough for me to realise I won't use them again
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31 May 2024
Verified review
I’m still waiting for my order , sent emails , still being sorted 11 days on going - has I am writing this message , I have just had fishdeal message me to say the parcel has been lost and offered a refund- to much hassle , I will not use again and wouldn’t recommend.
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18 Sept 2024
Verified review
Returned package
The package was delivered to my local store and had a date of last collection I went to the store and the package had already been returned .
The fish deal website does allow me to communicate this and as to how I can get the package redelivered
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4 Jan 2024
Verified review
Disappointed but not Fishdeal's problem.
Was disappointed when I received my order for a 2 piece thermal suit with half of it missing. It had been opened during transit and part of it stolen. Credit to Fishdeal though they agreed to forward a replacement which I am now waiting for.
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