Ordering was very easy on line and I am looking forward to getting my new mower however apart from an order conformation have heard nothing from them, which is a bit concerting, when you have paid a lot of money.
I emailed them to get an ETA for delivery and was told it takes between 1-4 days and I would get a dispatch and tracking email. These times scales have now passed and despite a follow up email t them I haven't heard anything back from them so still no mower
Poor communication, still waiting for the purchased item to arrive. Very disappointed with the handling of the sale
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3 May 2024
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I have yet to receive this order, I was assured delivery was in 3 to 5 days not 3 to 5 weeks.
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5 May 2024
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The order was never dispatched. I therefore sought a refund, which they did eventually pay.
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15 May 2024
Verified review
No delivery or communication
No order, no communication. Not responding to emails. Not delivered order
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11 May 2024
Verified review
Very poor service.
Product not arrived and no correspondence from them.
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17 Mar 2024
Verified review
When you say you will ring back THEN RING BACK.
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Answer by mowers-online.co.uk
17 Mar 2024
Hi,
Thanks for your review. We think it would be useful to mention that you ordered the wrong cable for your mower and when you contacted us we got the details of the mower from you and sent you the correct cable by return.
We are sorry that the team didn;'t manage to contact you to discuss the return of the original cable. Having checked our records I can see that they did attempt to call twice without success but we will ensure that they contact you via email to arrange the return of the original cable.
Kind regards
The Mowers Online Team
8 Oct 2023
Verified review
Still waiting on order and any communication on where order is from mowers online is after 3 weeks
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2 Dec 2023
Verified review
Bad service taken money no order delivered no reply from emails sent can't speak to a person help?
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18 May 2024
Verified review
Improve Customer Services and please listen to your customer complaints in a professional manner
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13 May 2024
Verified review
The Honda cable supplied is not the right cable, I have emailed Emma with pics and not heard back
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Answer by mowers-online.co.uk
13 May 2024
Dear Mr Price,
We can see from our records that Emma did email you five days ago asking you to provide her with the model and serial number of your machine so she can assist you in finding the right part but to date she has not received a response.
We can't help you unless you provide us with the information we need to identify the correct part.
Kind regards
The Mowers Online Team
5 Apr 2024
Verified review
respond to customers emails. Answer questions on new product that is not fit for purpose.
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Answer by mowers-online.co.uk
5 Apr 2024
Hi,
Thanks for taking the time to leave a review. We can assure you that the Echo chainsaw is fit for purpose as we sell dozens of the same model each year and Echo sell tens of thousands of them around the world each year.
We apologise for not responding to your email sooner. As you will appreciate our team is very busy at the moment but we have asked our workshop team to give you a call as soon as possible. In the meantime please ensure that you use fresh fuel as stale fuel is the number one cause of machines failing to start.
Kind regards
The Mowers Online Team
24 Oct 2023
Verified review
Haven’t received the goods yet after two weeks
Emailed but still waiting for a response
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16 Oct 2023
Verified review
Mower wouldn't start. Mowers online didn't reply to phone calls or emails. Very annoying
Far too long in dispatching the products. Then after that delivery took far to long!
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10 Oct 2023
Verified review
Product has still not arrived and no communication despite me emailing them twice.
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6 Oct 2023
Verified review
Took a week to to deliver a battery from Cheltenham to Swindon. Great item tho.
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22 May 2024
Verified review
i am still waiting for my delivery that i oerder on the 8th of may
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5 Apr 2024
Verified review
Still no communication regards the order we placed
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Answer by mowers-online.co.uk
5 Apr 2024
Hi,
We are sorry for the delay in getting your order out to you.However, we can confirm that the order in now with our carrier and should arrive with you on Monday.
Kind regards
The Mowers Online Team