Ordering was very easy on line and I am looking forward to getting my new mower however apart from an order conformation have heard nothing from them, which is a bit concerting, when you have paid a lot of money.
I emailed them to get an ETA for delivery and was told it takes between 1-4 days and I would get a dispatch and tracking email. These times scales have now passed and despite a follow up email t them I haven't heard anything back from them so still no mower
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Reviews for mowers-online.co.uk
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2 Oct 2023
Verified review
delivery turned up in good time but This company will not provide you with a correct invoice, do not get back to you and 3 month after repeat calls and emails and still no correct invoice. Thinking of Reporting to HMRC for falsifying invoices.
The goods i ordered never came, but money taken, i emailed twice to ask why, no reply, i rang several times no-one answered, left a message for them to contact me and they didn't! Had my money back via paypal! I would not recommend them
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24 Apr 2024
Verified review
Received fairly expensive part for lawnmower but was faulty. Contacted them by phone and explained bur was asked to send email. Had no reply over 2 weeks and had to get part repaired to enable me to use it. Would not recommend
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22 Oct 2023
Verified review
I ordered a petrol filter for my Alko scarifier. An in stock item according to the web site which took two and half weeks to arrive and when it did it was the wrong part! Not a great deal of difference between the two 😏.
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21 Sept 2023
Verified review
total misrepresentations
do not tell lies about delivery7 to 10 days is not having to chase them for delivery time took the money and had to wait. Normal shopping is pay and take away or deliver the goods and then get payed
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8 Oct 2023
Verified review
uselss -machine sent with wrong parts - can't use - time wasters!
cannot even send a ehdge trimmer with 3 parts to the assemby and get all 3 right. Obviously wrong handle sent. No one to answer phone on a weekend - I imagine most customers assemble on a weekend
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8 Apr 2024
Verified review
The order was made on the 23 March when their web site showed that 5 mowers were available. I was informed that this was an error. The deluvery now is estimated to be the 25 April.
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9 Apr 2024
Verified review
Ordered a hayter chain.
They sent me two other chains that didn’t fit. Contacted them and they said they will look into it. A week later and two chasers still no response.
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19 Mar 2024
Verified review
Despite all the lies to the contrary still waiting for the oil to start my lawn mower.
Gave up and went out and purchased SAE30 oil.
Hopeless company to deal with.
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Answer by mowers-online.co.uk
22 Mar 2024
Hi,
We need to point out that we have already sent you two replacement bottles of oil and very strangely both have not been delivered to you. As a result we have raised a complaint with Royal Mail and asked them to investigate.
Kind regards
The Mowers Online Team
18 Oct 2023
Verified review
Send the items that have been ordered, the website shows the items are in stock and I not received all of the order. The order was placed three weeks ago.
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19 Oct 2023
Verified review
they don't answer emails and their phones over a 2 day period i tried telephoning them but no answer
If you want personal service don't use this firm
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22 Sept 2023
Verified review
Appalling communications. After buying I heard nothing for several days. I emailed, as you have no phone line. The reply was rude and uninformative.
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18 Apr 2024
Verified review
Order hasn’t arrived, Iv had no reply to emails and can’t get through to them on the phone. Wasted my money and my time, very unhappy customer
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16 Oct 2023
Verified review
Mower arrived 14 days after ordering
They are a job to contact as never answered the phone
Had to ring cobra myself and sort it out !
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22 Apr 2024
Verified review
Found the website easy to order from. 11 days later nothing around, emailed parts and sales for help but nothing came back, very poor!
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12 Oct 2023
Verified review
Money was taken at the time of the order, no confirmation email and the parts hasn’t arrived.
No response when I email the company.
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20 Apr 2024
Verified review
Still waiting for mower after 4 weeks despite Web page indicating inventory stock. No answers to emails from customer service.
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26 Oct 2023
Verified review
Placed order in-line. Only half the order was shipped. Unable to contact them by phone and not bothering to reply to my emails.
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13 Feb 2024
Verified review
Parts missing. Terrible customer service. Avoid.
Edit 14th Feb: Haven’t received missing parts or any dispatch confirmation
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22 Sept 2023
Verified review
I was sent incorrect parts and have sent them 2 emails requesting the correct parts or a refund and have had no response.