mowers-online.co.uk

Reviews:

I purchased a lawn mower which arrived over 2 weeks ago. On unboxing it I discovered the wheel was broken making the lawnmower unusable. I instantly contacted them by email and phone with photos. They confirmed they would send out a replacement wheel. Still waiting over 2 weeks later with a lawnmower that may as well be a door stop. I have re emailed on a number of occasion with no reply from them. If I don't get a response soon I will be taking it up with my credit card company, and I'm so glad I paid using that method. I'm aware that the consumer rights act say the consumer shouldn't be inconvenienced, and I certainly have been. Customer services from this firm really need to improve

Invested in a ride on tractor mower and was pleased with purchase. Waited for confirmation of despatch and this happened quickly but then nothing else. Chased up with company to see when tractor would be delivered and they said that they would look into it. Received an email saying it would be despatched shortly and then courier would be in touch. None of this happened and we started to think maybe we'd been scammed. Tractor then arrived at 8am one morning without warning. Slight damage to a piece of plastic but just relieved it got here at all. Probably wouldn't buy from them again.

Communication would be a great help. Placed an order over 2 weeks ago, received confirm of order and money was taken from my card on the same day. We have not had any corespondence since on what is happening with our purchase. Have tried ringing many times, the phone system puts you in a queue which when you reach the final stage just rings, was on the phone over 35 minutes on one occasion. Have emailed twice and no reply. Not at all impressed with the service and the only reason for giving one star is thats its only way to leave a review.

I ordered a wheel assembly. Just to check that this came with a new hub, washers and split pin I called the organisation. A recorded message said that they do not take calls in relation to parts and that I had to email. My gardener said "it must come with them, it's an assembly". I took the risk and got a wheel in a box, that fortunately had the tyre on it. Luckily, I rang another supplier who sent me the items immediately to enable me to fit the tyre the next day.

I would strongly recommend avoiding this company. The highly discounted item I purchased had an inherent manufacturing fault. The after sales service was truly appalling and obfuscating. Months of unanswered calls, e mails and recorded delivery letters. On the rare occasions calls were answered staff attirude varied from indifference to bare faced lies. I had to resort to obtaining legal advice in order to obtain a refund. Best go elsewhere.

Recently bought a tool on line. Took three times the max described time to arrive, over a fortnight. Very difficult to speak to anyone to ascertain whereabouts. When finally arrived I wished to discuss a fault. Having rung many times over several days, 14 calls in one day, and having left 2 messages I still haven't managed to speak to anyone. Clearly I will not use again unless something materially changes.

The item I ordered arrived promptly, which is good. Unfortunately it does not fit my mower. I have sent an email to mowersonline (they will not answer parts enquiries by phone) with photographic evidence the part does not fit and requested a refund. As yet they have not even acknowledged receipt of my email. I will give them a few more days and then seek redress through my credit card company.

Very disappointed and dissatisfied with their aftercare service! 5 days from being delivered i asked for their assistance as was a problem with the mower, didn’t answer emails and when they said they would call back with a plan to rectify the issue you never did! I’ll not be using yourself again nor will I recommend you to anyone I know in the trade.

Had a complication with an accessory part I ordered for my mower. It's taken ages to get a response and still unresolved. Contacting by email is unresponsive and contacting by phone left hanging on in a queue for ages. Very poor customer service. First time using them so very poor first impression.

Very poor service. Promised a delivery day then no update when mower wasn’t delivered. When chased blamed Hayter the supplier for late delivery even though mower was in stock. When quizzed they stated they would cancel my order not good. Finally delivered by own transport

Held my payment for weeks. Told me that the mower was on its way from their warehouse. When it didn’t arrive on the delivery day I called them and was told that they didn’t have any. Then had to wait 5 days for a refund. Useless!

The mower was slightly damaged with a deep scratch on the handles. I have been waiting for a response for over a week. The customer service is terrible and really disappointing when buying a high end mower

Absolutely terrible. Said had in stock and that it was sent, got an email saying it was not in stock, now three weeks later, not had anything, will never use again. ABSOLUTELY DO NOT ORDER FROM THEM.

The mower I bought should have come with 2 batteries and there was only one in the box and Mowers Online are trying to dodge sending me the second one.

Customer Service very bad. Orders are delivered late and you need to contact several times before any thing gets done

Ordered 2 weeks ago. Many phone calls and emails sent chasing. Never responded and still yet to be delivered!!

Reply to emails sent to you when customers have a problem with their order

I’m not one to leave a bad review. I’ve tried contacting the company to sort out a problem with the machine sent to me. I’ve emailed and tried calling no reply or answer from any communications. My web push along vacuum was a fantastic machine but developed a problem. It was delivered quickly but before Ordering, please be aware that the after sales service is diabolical.

To start with they won’t deliver to the area of Scotland where I live despite it being a mainland postcode and address and secondly despite my carefully checking the part I needed against the picture of the same part on their website they have managed to send the wrong part to my father’s address which for me involves a 200 mile round trip so I’m far from impressed

they never answer phone when they do just pass the buck I've been chasing FedEx for a week who say they have tried to delivery 3 times had no correspondence from them say I need to contact company ... company say I need to track with FedEx both blame each other and I've no mower to say the least I'm not amused