SOLETRADERReviews:
2,818 reviews in the last 12 months44,402 total reviews
Excellent
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Most relevant positive review
12 Nov 2023
Verified review
Liked that the site was able to determine automatically that I was in the USA and adjusted prices, shipping details, etc., for USA. Great prices. I also liked the ability to select Express Delivery to the USA for such a reasonable cost ($3 USD). Transaction was seamless, product was quickly readied for transit, and delivered within three days and one hour of order (ordered online 20231105 @ 1627 local time and was delivered to my door on 20231108 @ 1715 local time) - faster than many Amazon deliveries - and this was from across the pond, across the USA (Los Angeles, CA area), through customs and to my door in less than three days and one hour! Product was found to be exactly as ordered! With performance and prices like this (especially including the great Express Delivery price and speed), I will definitely be a repeat customer (this was my first purchase from Sole Trader Outlet) and will be one of the places I shop for my upcoming Christmas gift purchases! Still can't believe the shipment made it to me faster than an Amazon order I put in the same day on a different item!
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Most relevant negative review
4 Jul 2024
Verified review
The shop team were great and ordered a size 8 for me (EU42) as not in stock. A size 41 was sent - this is not an 8, which apparently is not available. As a result too small and I need to send back for a refund. Please ensure you have the right sizing.
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Reviews for SOLETRADER
24 Dec 2023
Verified review
I paid an extra £6.00 for this specific date which was Christmas eve. And after waiting all day I received a text saying it is delayed and won't be delivered until Wednesday 27th December. I feel I should be receiving a refund for this 6.00 as I specifically arranged this delivery day as I needed it as a Christmas present fir Christmas day. Thanks for spoiling my Christmas
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27 Feb 2024
Verified review
I have been so let down by Sole Trader. Two cancelled orders in one week, no communication, systems problems being blamed. No emails or phone calls, late refunds. And the product keeps going back on their website for reorder as they can't stop it being available. The offer potentially good value, but simply don't deliver - and you ned to chase to find out why.
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Answer by SOLETRADER
29 Feb 2024
Hello, thank you for your review. We are very sorry that we have had to cancel your orders and issue you with a refund as we have not had the stock available due to a system error. We apologise for the disappointment this has caused. Kind regards, SOLETRADER
3 Dec 2023
Verified review
I purchased a pair of shoes that I wanted for a conference. I was informed they was dispatched and then nothing. The tracking number didn’t not work, it was only when I enquired about the order was I told that a mistake was made, the dispatch notice was made incorrectly and infect there was no stock. I am still awaiting my refund.
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16 Apr 2024
Verified review
Never order from this company
Worst company ever to order anything from. Ordered same shoes three times which were showing available on the website.
Despite placing an order and money been taken from my account, I was informed that items were out of stock. Same issue happened three times in a row. Absolutely atrocious company. Customer service just as bad.
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18 Nov 2023
Verified review
It was advertised that we could have 10% off on the McArthur Glen website at Sole trader. Inside the store we were told this didn't apply today! We asked whether some boots were leather, Jeep. My son wanted them. We were told they were leather, when in fact getting home we have checked on the website and they are not leather.
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18 Nov 2023
Verified review
I ordered a pair of shoes and got a email a week later to say they didn’t have them in stock. I went back to the site it’s still saying they are I stock. They definitely canceled it because they didn’t charge enough for shipping to Australia. At checkout shipping was $5. They made the mistake and I won’t buy again.
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1 Feb 2024
Verified review
ordered some boss trainers and they took my payment 2 days later they cancelled my order.the following week i ordered some more and asked via chat when i would receive my order they said the following day they would be shipped and then the following day they cancelled my order again.this is just not acceptable
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4 Jan 2024
Verified review
Used footwear sent
I received a pair of trainers, the box looked like it had been kicked around a car park and there was dirt on the sole. I thought I had ordered a new pair but clearly not.
I sent a message on the website chat but have had no response. That was two weeks ago. This issue needs sorting as I feel I have robbed.
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29 Nov 2023
Verified review
I’ve ordered a shoes in store through their online service, the product was in stock when orders but so a payment was taken at the counter, however later on I’ve got a email saying it got cancelled, how’s that even possible, shocking!!, now I have to wait like 7 days for my money back. Not happy at all
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23 Nov 2023
Verified review
I placed an order as a gift with plenty of time for it to arrive! Yesterday I chased up the order as tracking hadn’t been working to be told the order had been lost!! No next day delivery as a good will gesture have to wait another 5 days & by then it will be late for the birthday if it even arrives!
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19 Nov 2023
Verified review
A pair of boots was marked as 50% off full retail price. When I went to buy them I was told it was labelled incorrectly and was only 30% off but I thought that was very misleading and I pointed out that they have to honour the label that’s on the boots but the man disagreed. I’m sure this is illegal.
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2 Dec 2023
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Wrong opening times & broken boots
The shop's opening hours were incorrectly listed online and so ehrn I went to collect they were closed and at first refused to open even though it was only to pass me a delivery and the staff were there. Then the boots themselves broke as soon as I tried thrm on and will have to go back.
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4 Nov 2023
Verified review
Returned trainers within a month of purchase. Refused refund. Given a voucher. It ran out after 12 months! You took my money. Manager refused to give her name! Noone taking responsibility in store. Absolute disgrace. Will never go again and always warn people away online and in person.
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9 Oct 2023
Verified review
Do not send customers trainers that are dirty and off colour! I received a right trainer that was a different shade and had dirty marks. I paid for new trainers that’s what I expected ! Very disappointed. As a first time customer that had to return the trainers not impressed at all.
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Answer by SOLETRADER
11 Oct 2023
Hello, we are very sorry to hear that your order did not arrive in the best condition. This is not the high level of service we normally provide. We are sorry for the inconvenience caused. Kind regards. SOLETRADER
10 May 2024
Verified review
I am v happy with my purchase but was surprised that when I gave my email address in order to receive a receipt (I was told that the shop was ‘going paperless’) I was also put on a marketing mailing list. I have unsubscribed but this is inappropriate use of data without permission.
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18 Oct 2023
Verified review
Wrong size delivered 3 times. Ordered a 7 1/2 they delivered 8 1/2. When they said no longer had 7 1/2 in stock I ordered a 7 they delivered a UK8. I returned it and asked for a UK7 and they sent another UK8. Ended up with a refund- so disappointed with overall experience
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29 Dec 2023
Verified review
Extremely over priced compared to everyone else. We had promised our daughter the uggs she has wanted for a long time and sadly soletrader were the only store to have them available in here size but at £45 more than anywhere else was ridiculous we won’t be going back
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27 Dec 2023
Verified review
Ordered what it said was in stock and then the order was cancelled. They then said they can’t source the product, but the refund would be 3-5 working days.because I had spent the money to get the shoes as a present I then didn’t have the money to get a different pair
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25 Oct 2023
Verified review
No contact re complaint
My order arrived via DPD. They left it outside during storm Babet in the pouring rain and wind. The box inside the bag got wet and damaged. I opened a chat with Sole Trader who have never got back to me. Really annoyed and this is putting me off using them again
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15 Jan 2024
Verified review
Cancelled order and no refund
My order has been cancelled because transaction failing from their side, on my side I've been charged. When I asked for a refund they responded you have to check with your bank. So I had to contact my bank to open a dispute in order to get my money back.
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