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Alpinetrek.co.uk
Reviews:

1,749 reviews in the last 12 months51,102 total reviews  

4.60
Excellent

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Most relevant positive review

27 Apr 2024
 Verified review
Absolutely love alpinetrek. Superb range some unbelievable bargains. Used them several times now and never had a problem. Even when we had to return a coat they were wonderful
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Most relevant negative review

29 Feb 2024
 Verified review
An absolute nightmare returning anything. Used to purchase regularly from Alpine Trek and had thought they were a UK company but recently bought some over trousers for my partner for her Christmas. They were a little small so returned them and ordered two other pairs to try. I then had to chase the refund for the first pair I’d returned and customer service replies weren’t exactly helpful, I was then concerned about returning the second pair as I was struggling to get a refund for the first return. Everything was having to go through customs before refunds were issued. Has put me off purchasing again, which is a pitty.
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Reviews for Alpinetrek.co.uk

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8 Feb 2024
 Verified review

Quick delivery.

Quick delivery and also made aware of the full cost (duty, import tax, delivery etc). Would purchase again.
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16 Dec 2023
 Verified review
Delivery guarantee on premium products was a very welcome benefit. Mammut and Arc’teryx jackets are lovely
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28 Jun 2024
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Top class products at competitive price.Well packaged , quick delivery and great communication. 5 star 🌟
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MY
Marie Y.
Kingsbridge
2 Jun 2024
 Verified review

I Subscri bed…

I subscribed hoping to receive the promised £5 voucher but it didn’t materialise. Never mind, lovely bag!
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13 Apr 2024
 Verified review
Nice array of different options; friendly site; interesting involvement in trecking & climbing programmes.
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Answer by Alpinetrek.co.uk
22 Apr 2024
"Thank you for your review. We’re delighted to hear that you’re happy with our services. Best regards, Alpinetrek.co.uk"
9 Apr 2024
 Verified review
Andrew saw me through the whole process of. Ordering on phone what a fantastic helpful guy!! Regards julie
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1 Mar 2024
 Verified review
Ordering was easy as we have ordered before. Shoes were an iou gift for last Christmas for grand daughter,
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8 Nov 2023
 Verified review
Good to see that trading with the United Kingdom is back to normal pre Brexit - thank God & yourselves !!
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23 Mar 2024
 Verified review
excellent service. updates on delivery . phone number and e mail available on e mails in case of problems
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Answer by Alpinetrek.co.uk
22 Apr 2024
"Thank you for your review. We’re delighted to hear that you’re happy with our services. Please do not hesitate to contact us if you need any assistance. Our colleagues in customer service are always happy to help. Best regards, Alpinetrek.co.uk"
9 Nov 2023
 Verified review

Great company to deal with.

Free delivery over £75, easy returns, good prices, and excellent customer service, great range of brands.
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9 Jun 2024
 Verified review
good range of products, good price, clear purcahsing process. Newsletter subscription didnt work though.
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16 Mar 2024
 Verified review

Great range, great prices, great service.

Excellent range of equipment, VERY competitive pricing, excellent communication and very prompt delivery
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12 Dec 2023
 Verified review
Great walking shoes, delivered promptly and with reliable communication along the way - all very smooth.
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TM
3 Jan 2024
 Verified review
I love the excellent range of women Aku boots and I cannot fault their customer service and delivery.
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7 Feb 2024
 Verified review
Excellent quality products at a competitive price. Fast process and good international delivery time.
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21 Dec 2023
 Verified review
Good communication and quick delivery, even at busy time of year. Used previously and will use again.
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5 Dec 2023
 Verified review
Arrived very promptly even though I got texts saying it was delayed, even after it had been delivered
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1 May 2024
 Verified review
You order it, you are kept up to date when it's on its way it arrives. Its what you ordered. Perfect
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CB
C B.
Basingstoke
18 Apr 2024
 Verified review
Always a hassle free experience and I like the insurance provided even though I have never needed it.
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Answer by Alpinetrek.co.uk
22 Apr 2024
"Thank you for your review. We’re delighted to hear that you’re happy with our services. Best regards, Alpinetrek.co.uk"
11 Feb 2024
 Verified review
Evri lost a parcel and Jenny was very professional and thorough and dealt with our issue effectively.
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