Alpinetrek.co.ukReviews:
1,749 reviews in the last 12 months51,102 total reviews
Excellent
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Most relevant positive review
27 Apr 2024
Verified review
Absolutely love alpinetrek. Superb range some unbelievable bargains. Used them several times now and never had a problem. Even when we had to return a coat they were wonderful
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Most relevant negative review
29 Feb 2024
Verified review
An absolute nightmare returning anything. Used to purchase regularly from Alpine Trek and had thought they were a UK company but recently bought some over trousers for my partner for her Christmas. They were a little small so returned them and ordered two other pairs to try. I then had to chase the refund for the first pair I’d returned and customer service replies weren’t exactly helpful, I was then concerned about returning the second pair as I was struggling to get a refund for the first return. Everything was having to go through customs before refunds were issued. Has put me off purchasing again, which is a pitty.
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Reviews for Alpinetrek.co.uk
29 May 2024
Verified review
Great service and price backed by Trusted Shopper. This was my first purchase from AlpineTrek, but it definitely won’t be the last.
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11 May 2024
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I'm a bit worried now because I was looking for brown sandals and your website said brown but the order confirmation said dark red!
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5 Apr 2024
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all products have been of good quality at good prices with no problems with payments, refunds or delivery, customer service is good
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Answer by Alpinetrek.co.uk
22 Apr 2024
"Thank you for your review. We’re delighted to hear that you’re happy with our services.
Best regards, Alpinetrek.co.uk"
11 May 2024
Verified review
Easy website to navigate & explore. Friendly feeling from the customer care messages. Reassurance from the free protection scheme.
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8 Apr 2024
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Always good service…
Nice that they don’t impose extra charges to post to the Scottish Highlands … unlike some uk based suppliers…
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Answer by Alpinetrek.co.uk
22 Apr 2024
"Thank you for your review. We’re delighted to hear that you’re happy with our services.
Best regards, Alpinetrek.co.uk"
15 Feb 2024
Verified review
The website is set up clearly and ordering from it is easy, I was kept informed of delivery process and received my coat quickly.
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CC
Chris C.
London
4 Jun 2024
Verified review
Wide variety of kit, with good value and options to shop consciously. Good customer service and delivery. Keep up the good work!
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18 Dec 2023
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Could not believe the savings I made. Top quality product and so well packaged.
Took a while to arrive but well worth the wait.
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23 Jan 2024
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Thanks Laura for your help and your patience which was very much appreciated. Your customer service was absolutely outstanding!
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PB
Paul B.
Burgess Hill, Sussex
20 Nov 2023
Verified review
Excellent , really impressed and will use again
Excellent great website, fast turnaround of order, easy to check delivery schedule updates. Really impressed and will use again
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1 Mar 2024
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product arrived in perfect condition, just as described, and a good quality piece of functional outdoor clothing it is as well
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18 Feb 2024
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Surprisingly slow delivery. Came from overseas? They should have said at the outset to avoid disappointment. Otherwise fine.
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27 Nov 2023
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Great range of stock and A+ service
Great range of stock and service is very good.
Please consider making free shipping less, e.g. £30 or even £50. £75 is a lot!
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19 Nov 2023
Verified review
Overall Good service
Positive:
Good range of kit. Competitively priced. Reasonably quick delivery and well packaged.
Negative:
No free returns
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4 Feb 2024
Verified review
When I had an issue with a delivery that got “stuck” en route they responded quickly and the parcel was delivered soon after
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30 Jun 2024
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The ease of navigation on website and as I am a returning customer I am always happy with the service. Its perfect service!
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26 Jun 2024
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Excellent service! I received regular updates on the status of my order and they responded quickly to any enquiries I sent.
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17 Feb 2024
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Everything easy enough but I tried to put my discount code in ( which you sent in an e mail ) and it said it wasn’t valid !
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26 Dec 2023
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excellent service, very easy to use website and also provides gaurantee against purchases which was a nice unexpected bonus
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27 Nov 2023
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Very knowledgeable staff who helped me sort out some mountaineering boots, which I ordered and had despatched the next day!
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