Alpinetrek.co.ukReviews:
1,749 reviews in the last 12 months51,102 total reviews
Excellent
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Most relevant positive review
27 Apr 2024
Verified review
Absolutely love alpinetrek. Superb range some unbelievable bargains. Used them several times now and never had a problem. Even when we had to return a coat they were wonderful
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Most relevant negative review
29 Feb 2024
Verified review
An absolute nightmare returning anything. Used to purchase regularly from Alpine Trek and had thought they were a UK company but recently bought some over trousers for my partner for her Christmas. They were a little small so returned them and ordered two other pairs to try. I then had to chase the refund for the first pair I’d returned and customer service replies weren’t exactly helpful, I was then concerned about returning the second pair as I was struggling to get a refund for the first return. Everything was having to go through customs before refunds were issued. Has put me off purchasing again, which is a pitty.
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Reviews for Alpinetrek.co.uk
11 Feb 2024
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Fantastic, prompt service. My purchase was delivered on time to my home address in the Highlands of Scotland. I’m also delighted with what I bought.
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5 Dec 2023
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Very pleased with my jacket.
My order took a little bit longer than expected but arrived OK and I was kept informed of its progress through transit.
Very pleased with my jacket.
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15 Feb 2024
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Straightforward simple returns system. Confidence in getting what you ask for. Big range of shoes, all with full descriptions including heel drop.
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21 Jan 2024
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Easy to use website, good products and prices. The 10% extra discount tipped the scales and you got my whole order as opposed sharing it with Tredz
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14 Apr 2024
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Brilliant coat I ordered came within days
Exactly what I seen on the website
Very impressed with this company
Can’t wait to wear next winter
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Answer by Alpinetrek.co.uk
22 Apr 2024
"Thank you for your review. We’re delighted to hear that you’re happy with our services.
Have fun with your new coat!
Best regards, Alpinetrek.co.uk"
9 Dec 2023
Verified review
Good tracking information
As this was a present I appreciated the delivery information which I was able to forward to the recipient living in another part of the country
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27 Mar 2024
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Great service and communication. Super price for Smith goggles which I had been searching for. Good delivery timescale to the UK. Recommended.
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Answer by Alpinetrek.co.uk
22 Apr 2024
"Thank you for your review. We’re delighted to hear that you’re happy with our services.
Best regards, Alpinetrek.co.uk"
18 Jan 2024
Verified review
Goods arrived promptly, when they said and was the correct product I ordered. The product was the quality I expected and very fit for purpose
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CM
Chloe M.
Inverness
4 Dec 2023
Verified review
The boots were as described, and fitted true to size.
Delivery information was clear and when the parcel arrived the packaging was very good.
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26 Apr 2024
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Very good, will use Alpinetrek again.
Great experience shopping with Alpinetrek, communication was excellent and my order arrived quickly with no problems concerning customs ect.
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14 Jan 2024
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Excellent service. Personal email from “Thomas “ to keep me posted on delivery date. All arrived on time and was exactly what I expected.
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20 Apr 2024
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Despite being an international company, their communication and despatch time was premium, and I have no hesitation in using them again.
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Answer by Alpinetrek.co.uk
22 Apr 2024
"Thank you for your review. We’re delighted to hear that you’re happy with our services.
Best regards, Alpinetrek!"
25 Dec 2023
Verified review
Excellent customer service. Personalised responses from a dedicated member of staff. Knowledgeable and could Antony questions about kit!
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ST
Stephen T.
Scarborough
13 Dec 2023
Verified review
Excellent communication from start to finish.
Obviously my wife has not tried the boots for size yet as they’re a Christmas present so 🤞
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22 Jan 2024
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Quick responses to my questions. Fast, efficient delivery. Kept in the loop regarding progress of delivery. Overall, very impressed
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8 Jun 2024
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Good fit
Good service product as expected and on time.
Tue trousers fit well and the material is nice and i can move my legs freely climbing.
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17 Dec 2023
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I received my order ( a Christmas gift) but was a bit confused as to when it would arrive. Fortunately it arrived in plenty of time.
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6 May 2024
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Quick and easy purchase.with the lowest price on the net and with the added bonus of a welcome discount.
Will use Alpine Trek again.
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29 Jan 2024
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Great product, holds lot more items than Lowe alpine 4 but still comfortable and light. Arrived on time and good update on delivery
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19 Jun 2024
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Good communication, well packaged items delivered within stated timeframe, and I was able to buy something not available in the UK.
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