Alpinetrek.co.ukReviews:
1,749 reviews in the last 12 months51,102 total reviews
Excellent
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Most relevant positive review
27 Apr 2024
Verified review
Absolutely love alpinetrek. Superb range some unbelievable bargains. Used them several times now and never had a problem. Even when we had to return a coat they were wonderful
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Most relevant negative review
29 Feb 2024
Verified review
An absolute nightmare returning anything. Used to purchase regularly from Alpine Trek and had thought they were a UK company but recently bought some over trousers for my partner for her Christmas. They were a little small so returned them and ordered two other pairs to try. I then had to chase the refund for the first pair I’d returned and customer service replies weren’t exactly helpful, I was then concerned about returning the second pair as I was struggling to get a refund for the first return. Everything was having to go through customs before refunds were issued. Has put me off purchasing again, which is a pitty.
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Reviews for Alpinetrek.co.uk
3 Jan 2024
Verified review
Easy to order.The email address I gave you is not correct,it should be isjack@btinternet.com,I hope it doesn’t make any difference to the order,a senior moment I’m afraid !
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13 May 2024
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Competitive price with very good customer services. Logistic arrangement in delivery was a bit disappointing, which might probably be the problem of the courier selected.
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2 May 2024
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I struggled yesterday trying to place this order eventually giving up. This morning I have had a lot better experience and placed the order without any problems. Thank you
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20 Apr 2024
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climbing shoes, chalk and shoe deodorisers
second time ordering with alpine trek, been seamless both occasions with product arriving quickly with regular updates on its whereabouts emailed to me. would recommend
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Answer by Alpinetrek.co.uk
22 Apr 2024
"Thank you for your review. We’re delighted to hear that you’re happy with our services.
Best regards, Alpinetrek!"
CD
Chris D.
Carlisle
27 Jan 2024
Verified review
Used this shop loads from the UK. Never had an issue and great communication too. Fair price and always arrives. As a trusted shop that provides additional security.
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29 Dec 2023
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Wrong size ordered but easy to return
I ordered some boots for my boyfriend and they were too small. Returns process was very simple and placed a new order for the right size. First order arrived quickly
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26 Mar 2024
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Alpine Trek are a great company, who pay all of the custom fees and VAT when posting overseas. Most companies do not offer this great service. Thank you so much!!!
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Answer by Alpinetrek.co.uk
22 Apr 2024
"Thank you for your review. We’re delighted to hear that you’re happy with our services.
Best regards, Alpinetrek.co.uk"
5 Mar 2024
Verified review
AlpineTrek
I like shopping at AlpineTrek - it offers competitively priced quality goods; it keeps me updated on when delivery is expected; and delivery is not long either.
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22 Jan 2024
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Great Company! They communicate from start to finish and are there to help, Thank you!
Products are perfect and exactly what I wanted and expected if not better.
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JS
Jan S.
Moreton in Marsh, Gloucestershire
2 Jan 2024
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Great communication, quick delivery, excellent product. I have dealt with Alpine Trek on a number of occasions and have great faith in their service and goods.
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16 Nov 2023
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The perfect web site. Clear, quick, search works well. Click on PayPal, no need to enter any additional information, stuff turns up. What more could you ask for
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17 Jun 2024
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Purchase of 2x LACD - Set Via Ferrata Pro Evo 2.0 - Via ferrata set in Blue.
Easy website to navigate. The item ordered arrived safely. It was well packaged and delivered earlier than expected. Overall a very easy and good transaction.
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2 May 2024
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THE PRODUCT IS GREAT QUALITY AND JUST AS DESCRIBED; THE DISCOUNT WAS GOOD AND THE SHIRT ARRIVED IN PERFECT CONDITION IN GOOD TIME WITH A TROUBLE-FREE DELIVERY
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4 Dec 2023
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Great Quality and service
I ordered ski clothing but underestimated my size. The return, credit to my account and reorder of the correct size was prompt and efficient. Fully recommend.
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29 May 2024
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Great selection of interesting outdoor products at most competitive prices.
Purchase through website swift and easy to navigate .
Faultless ag free purchase
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16 Mar 2024
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Great job
Ordered a pair of montane trousers, best price on the Internet... Arrived in 5 days.. Kept me informed with emails and I was very happy with the purchase..
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30 Jan 2024
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Got the parka I wanted at a very good price. It arrived well packed, on the day I was told to expect it and the coat was as described and the fit was great.
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8 Jan 2024
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Excellent and efficient customer journey. Great communication, order arrives on time and always correct. Very easy returns process. Totally recommend.👍👍👍👍
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5 Jun 2024
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easy to access and lots of choice plus half sizes in the walking shoes/trainers - brilliant!!
Personal touch with the information sent regarding delivery
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8 Jun 2024
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have orderd from alpine trek a number of times and they are great would recomend looking here as some great deals can be found and delivery is quick .
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