Alpinetrek.co.ukReviews:
1,749 reviews in the last 12 months51,102 total reviews
Excellent
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Most relevant positive review
27 Apr 2024
Verified review
Absolutely love alpinetrek. Superb range some unbelievable bargains. Used them several times now and never had a problem. Even when we had to return a coat they were wonderful
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Most relevant negative review
29 Feb 2024
Verified review
An absolute nightmare returning anything. Used to purchase regularly from Alpine Trek and had thought they were a UK company but recently bought some over trousers for my partner for her Christmas. They were a little small so returned them and ordered two other pairs to try. I then had to chase the refund for the first pair I’d returned and customer service replies weren’t exactly helpful, I was then concerned about returning the second pair as I was struggling to get a refund for the first return. Everything was having to go through customs before refunds were issued. Has put me off purchasing again, which is a pitty.
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Reviews for Alpinetrek.co.uk
23 Mar 2024
Verified review
Alpine Trek is with you from start to finish and are the best! I have shopped with them in the past, in the present and in the future.. great products, terrific prices and excellent customer service!
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Answer by Alpinetrek.co.uk
22 Apr 2024
"Thank you for your review. We’re delighted to hear that you’re happy with our services.
Best regards, Alpinetrek.co.uk"
8 Dec 2023
Verified review
Excellent service - speedy, friendly, with clear instructions, both in original order and replacement of (non-faulty) goods [wrong size because the buyer misunderstood the size of her own head ;-) ].
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AK
27 Mar 2024
Verified review
Ordering is quick and easy, I was kept updated on delivery. Which was ver quick. Website easy to navigate and gives a lot of detail on the product. I had unfortunately had to return my last order.
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Answer by Alpinetrek.co.uk
22 Apr 2024
"Thank you for your review. We’re delighted to hear that you’re happy with our services.
Best regards, Alpinetrek.co.uk"
17 Dec 2023
Verified review
Alvivo Glasgow Jacket
Ordered a Alvivo Glasgow Jacket which is excellent. Slight delay in processing but with Christmas it must be busy. A great price and great communications. Always a response to my queries. Thankyou.
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23 Dec 2023
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Happy customer
Easy to order. Delivery to the UK took longer than expected but think it was more delays by courier Evri. Happy with product ordered. Well packaged. Wouldn’t hesitate in placing a future order.
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15 Nov 2023
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feedback
- the quality of the product was good
- ordering and delivery process was easy to understand
- guarantee of trusted shops gave me peace of mind in case there was something wrong with my order
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29 Jun 2024
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Very happy with the jacket ordered. Thanks AlpineTrek.
The jacket ordered arrived in new condition in a cardboard box. Very happy with item ordered. The size selected fits nicely. The quality is excellent. Very satisfied with AlpineTrek UK.
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28 Jan 2024
Verified review
Excellent service and communication. Multiple updates on dispatch and delivery progress. Order received in the time quoted at sale (despite any Brexit customs issues). Good value too!
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5 Dec 2023
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Product arrived promptly, good boots, good price. I've used AlpineTrek a couple of times, haven't had to chase up or return anything yet so I'm not sure what customer service is like.
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15 Feb 2024
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Alpine Trek offer a great choice; they are competitively priced; and delivery is prompt. Alpine Trek keep you up to date re delivery so you know when your item/s should be delivered.
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8 Feb 2024
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Good service. My order was correct and arrived in good shape and in a timely manner. No complaints about the price. The people I dealt with online with extremely helpful and friendly.
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26 Nov 2023
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First time purchasing from Alpine Trek. Got my Fjallraven hiking trousers at a discounted price, and an extra £5 off for signing up to news letter. Item delivered on time. All good.
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MK
Mike K.
Gloucester
29 Feb 2024
Verified review
POC Oseus vest
Best price I could find for UK delivery, arrived really quickly in sustainable outer packaging. Order tracking comms provided. Website easy to navigate. Everything you need really.
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14 Feb 2024
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Great customer service, updated at all times regarding your order. Very competitive prices & someone there for advice. Order always securely packaged with a prompt delivery service
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7 Jun 2024
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Ordered a pair of trainers had a little issue spoke with real person who was very helpful, problem resolved quickly!! nice little company would like to use them again. Refreshing
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6 Dec 2023
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Delivery Sevice and customer was…
Delivery Sevice and customer was fantastic boots we ordered was really great price and great quality husband and son are made up with them thanks will definitely be ordering again
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6 Dec 2023
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Lovely clothes but I’m a new customer & when I signed up I was to get 5% off. I touched code which took me to site but nowhere was I asked to enter code. Didn’t receive discount.
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4 Dec 2023
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Perfect
Had the item
I wanted at a great price. Kept up to date with delivery and arrived well packaged. Son best now carry his own ski gear as he promised he would with a proper bag!’
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8 Nov 2023
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I have come back to them to buy again...
Brought some shoes from them over a year ago and got great service, great price, free delivery. Absolutely no complaints. So much so that I have come back to them to buy again.
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20 Apr 2024
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The price was good the choice of what I was after was good, the website was easy and you delivered as advised. As far as I am concerned I don’t see ant need for improvement.
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Answer by Alpinetrek.co.uk
22 Apr 2024
"Thank you for your review. We’re delighted to hear that you’re happy with our services.
Best regards, Alpinetrek!"