farrar-tanner.com- Logo - reviews

farrar-tanner.com
Reviews:

123 reviews in the last 12 months123 total reviews  

4.63
Excellent

Trustmark
Valid

Includes Buyer Protection
Our mission is to enable digital trust. Find out how reviews work at Trusted Shops.

Most relevant positive review

19 Dec 2023
 Verified review
Excellent service. Bought product as gift so can not review it fairly. F&T made the purchase easy and I paid for express delivery and received it very quickly.

Most relevant negative review

3 Sept 2024
 Verified review
No acknowledgement when returned item was received by you. Item returned on 22nd August now 3rd September! Phone service useless. requested to leave message and then cut off before doing so. Will not be inclined to do business with Farrar & Tanner again
Our mission is to enable digital trust. Find out how reviews work at Trusted Shops.

Reviews for farrar-tanner.com

Filter
 Sort by  
Relevance
2 Apr 2024
 Verified review
I would never buy anything from Farrar & Tanner again.The globe is just cheap,nasty rubbish overpriced by about ten times.It is nothing like the description in the ad and the picture made it look much better quality than it is.
Report review
Answer by farrar-tanner.com
3 May 2024
Hi Tim, Thank you for your review, I'm very sorry to see that you are unhappy with the globe. I can see that you haven't contacted us regarding this, but you are able to return it to us for a full refund. Please email us at customer.service@outdoor365.co.uk and we'd be happy to provide our returns information. Kind Regards, Jamie Farrar and Tanner
14 May 2024
 Verified review
Item was tarnished on arrival. It was polished with a silver cloth, but 6 links on each side are still not as clean the rest.
Report review
Answer by farrar-tanner.com
4 Jun 2024
Hi Oliver, Thank you for taking the time to leave a review. I'm very sorry to hear about the tarnish to the silver. Thanks to your feedback, we are now aware of the issue and have created a way to prevent this from happening in future. A full refund was provided on the 23rd of May. Kind Regards, Jamie Farrar and Tanner
3 Jan 2024
 Verified review
Product Never Came
Report review
Answer by farrar-tanner.com
4 Jan 2024
Hi Kathrin, Thank you for your review, I apologise for the parcel not arriving as expected, and will follow up shortly with an email to resolve this. Kind Regards, Jamie Farrar and Tanner
31 Jan 2024
 Verified review
Report review
Answer by farrar-tanner.com
1 Feb 2024
Dear Sarah, Thank you for your review, I'm sorry to see the 1 star review, and have emailed you to ask if there is anything that we can do to assist. You emailed us on the 22nd of January asking to return your order for a refund, and we responded a day later with our return information. Kind Regards, Jamie Farrar and Tanner