SOLETRADERReviews:
2,786 reviews in the last 12 months44,678 total reviews
Excellent
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Most relevant positive review
12 Nov 2023
Verified review
Liked that the site was able to determine automatically that I was in the USA and adjusted prices, shipping details, etc., for USA. Great prices. I also liked the ability to select Express Delivery to the USA for such a reasonable cost ($3 USD). Transaction was seamless, product was quickly readied for transit, and delivered within three days and one hour of order (ordered online 20231105 @ 1627 local time and was delivered to my door on 20231108 @ 1715 local time) - faster than many Amazon deliveries - and this was from across the pond, across the USA (Los Angeles, CA area), through customs and to my door in less than three days and one hour! Product was found to be exactly as ordered! With performance and prices like this (especially including the great Express Delivery price and speed), I will definitely be a repeat customer (this was my first purchase from Sole Trader Outlet) and will be one of the places I shop for my upcoming Christmas gift purchases! Still can't believe the shipment made it to me faster than an Amazon order I put in the same day on a different item!
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Most relevant negative review
4 Jul 2024
Verified review
The shop team were great and ordered a size 8 for me (EU42) as not in stock. A size 41 was sent - this is not an 8, which apparently is not available. As a result too small and I need to send back for a refund. Please ensure you have the right sizing.
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Reviews for SOLETRADER
8 Sept 2024
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Didn’t receive my order
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23 Sept 2024
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ODD shoes in box!
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5 Sept 2024
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5 Sept 2024
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8 Aug 2024
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90 day limit on refunds!
I needed to return a pair of shoes and swap for the next size up. I don't live local to the store where I purchased them from so telephoned to ask how long the refund period was and was gobsmacked to find it was 90 days which meant I didn't have to rush to try and make the long journey back again within a short period. When I did get back to the store, they didn't have the next size up so they refunded my money and very kindly ordered them for me then and there and they arrived the very next morning. Super pleased with the service received.
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31 Aug 2024
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I was very impressed at the Braintree Village shop. I liked the trainers, price as well as the look of it.The gentleman went to look at the back stock ,unfortunately there was none available for my size,and immediately he recommended the website which will deliver free of charge and the size and model I wanted was available. Free sailing and the delivery was smooth and efficient. Very very happy. Amazing service. Thank you.
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25 Aug 2024
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Great price and speedy delivery, item arrived in 2 days even with standard delivery.
Could maybe give more of a description on the item? I was fairly confident these were the boots I was looking for from the Dr Martens site, but the product name and description wasn’t an exact match so felt a bit of a gamble that I’d get the exact pair I was hoping for.
Having said that they absolutely were and I’m more than happy!
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5 Aug 2024
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I visit your store in Braintree Freeport very first time I have been served the lady called Abi. She was excellent. Customer service was great I bought summer lady’s sandals She ordered for me didn’t have available to take with me. I went to collect the next day. She immediately recognise my face and she responded very quick and sent. Thanks enough..
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19 Aug 2024
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Ottimo negozio di scarpe e l'addetta alle vendite é stata molto gentile e attenta alle mie eseigenze. Mi ha salvato la vacanza consigliandomi un paio di scarpe comode per le mie ginocchia problematiche e per l'imprevisto vesciche alle caviglie causate dalle scarpe chiuse. Grazie mille!!!
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12 Aug 2024
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our visit to your store was a really good experience Mikey D was really helpful,
nothing was to much trouble.
he got me everything I asked for and the right sizing and was very pleasant.
very pleased with your choice of stock will call again malcolm & Rose.
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6 Aug 2024
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Visited the store in Livingston, Glasgow and was pleased with their stock. Was also very impressed with the young man who attended to me. Customer relations unfortunately isn’t what it used to be but he was the exception. Will definitely be back.
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1 Sept 2024
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Friendly and professional staff…. Great quality shoes and trainers! I purchased some Kickers for my daughter for school, who also got her eyes on some other footwear in store… prob only good quality footwear store in the area….
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18 Aug 2024
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Lovely staff. Helped me out so much selecting my shoes and found my sizes. Although didn't get the colour I wanted I walked away very happy to find an alternative with the help from your lovely staff. They deserve a pay rise
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5 Aug 2024
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The two shop ladies were truly friendly and super efficient!
They were really helpful and knowledgeable.
Also the shop had a very good selection of shoes at reasonable prices.
I will definitely go back!
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7 Aug 2024
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Great service. Helpful staff. Did t ha e my size in store the guy who served me ordered for me online and had it delivered the next day. Very happy with my purchase and experience.
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29 Aug 2024
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Item ordered online was easy & arrived very quickly. When I had to return it as was too big the sales assistant was so helpful plus the return system was just so simple too!
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8 Aug 2024
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Good Service
The shop assistants were polite and helpful they were able to help me with ordering shoes online as they were not in the store. The online order arrived the following day.
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26 Aug 2024
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Staff were incredibly helpful, shoes are ridiculously comfortable and aesthetically appealing. Good value, only popped in for a browse and came away with fab shoes!
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8 Aug 2024
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I never heard of Soletrader before so I was a bit skeptical when I placed my order. However, to my surprise, the packaging came from LKBENNETT directly.
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24 Aug 2024
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Both the gentleman we’re very helpful
Both the gentleman were really helpful and friendly, didn't have my size of boots in stock but were more than willing to get them to me by post.
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