SOLETRADERReviews:
2,781 reviews in the last 12 months44,718 total reviews
Excellent
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Most relevant positive review
12 Nov 2023
Verified review
Liked that the site was able to determine automatically that I was in the USA and adjusted prices, shipping details, etc., for USA. Great prices. I also liked the ability to select Express Delivery to the USA for such a reasonable cost ($3 USD). Transaction was seamless, product was quickly readied for transit, and delivered within three days and one hour of order (ordered online 20231105 @ 1627 local time and was delivered to my door on 20231108 @ 1715 local time) - faster than many Amazon deliveries - and this was from across the pond, across the USA (Los Angeles, CA area), through customs and to my door in less than three days and one hour! Product was found to be exactly as ordered! With performance and prices like this (especially including the great Express Delivery price and speed), I will definitely be a repeat customer (this was my first purchase from Sole Trader Outlet) and will be one of the places I shop for my upcoming Christmas gift purchases! Still can't believe the shipment made it to me faster than an Amazon order I put in the same day on a different item!
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Most relevant negative review
4 Jul 2024
Verified review
The shop team were great and ordered a size 8 for me (EU42) as not in stock. A size 41 was sent - this is not an 8, which apparently is not available. As a result too small and I need to send back for a refund. Please ensure you have the right sizing.
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Reviews for SOLETRADER
5 May 2024
Verified review
Item arrived really quickly. However I needed a smaller size. Very easy process to return for exchange (albeit not free). Correct pair arrived within 48 hours!
Free returns for exchange would be an improvement.
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26 Apr 2024
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Great service, price & loved the sandals!
Best online price & delivered next day (despite just selecting standard delivery). Great service & love the Dr Marten sandals. So comfy & first wear was a weekend to Barcelona where there was plenty of walking!
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19 May 2024
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Wide selection of shoes by colour, style and brand.
Really wide selection of shoes by colour, style and brand. Competitive pricing. Meaning its easy to find shoes that fit your requirements without having to visit umpteen shops.
Staff approachable and helpful.
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5 Apr 2024
Verified review
We had to swap the shoes for a bigger size and it happened smoothly and I managed to exchange a live chat message to make sure it would happen as it was a birthday present for my son so good service thank you
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20 Dec 2023
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Great product at a good price and fast delivery.
Great product at a good price.
Quick delivery by DPD.
Not my 1st purchase from Soletrader, and i keep coming back on their website... Won't be my last.
Brilliant.
Other all happy customer.
Would recommend.
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6 Dec 2023
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I am never disappointed
What I particularly like about soletrader is the vast range of options to choose from and the impeccable quality of the products. There are always good sales. I am never disappointed. I don’t have any critics
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2 Jun 2024
Verified review
Great service online and instore, where I was served by friendly knowledgeable staff. Ordered various shoes online as they didn't have my size instore. I returned unwanted shoes to store without any quibble
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14 Jun 2024
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Very friendly and helpful staff
Looked at the trainers I wanted at sole traders on a Friday tea time didn’t have my size but said they’d order them and I’d probably get them Tuesday in fact I got them the next day well done sole trader
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14 Feb 2024
Verified review
Although my suede boots were too small the return policy was clear and easy to follow. I expect my bank account to be credited in the next week and look forward to doing business with Sole Trader soon
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7 Oct 2024
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Smooth transaction!
super fast delivery to one of their shops. Their staff was also lovely and super helpful. Easy process from purchase, delivery, and return (as one of the shoes did not fit well).
Totally recommended.
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4 Apr 2024
Verified review
It was a good site for cat trainers trying to find the right size can be difficult in the items you want very good service quick delivery i will be watching your site for more items many thanks John.
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31 Jan 2024
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This is the best and fastest click and collect experience I've ever had. I order late in the evening on Friday and it was ready for collection on the next day afternoon... For free... Jaw dropped...
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23 Dec 2023
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The young lady serving asked if I needed any extra products such as wax etc , but I already have these. She was respectful polite and made sure I had all I was looking for . A credit to your company
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17 May 2024
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Flossy shoes
I have used flossy before they are so comfortable most of the shoe sops have stop doing them I found this site and had flossy I ordered and got them in few days I'm going use them in future as well.
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16 Mar 2024
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Both members of staff who were in on Friday 15th March are lovely.
Very helpful and nice to chat to.
I returned wellie boots snd collected new ones they were brilliant.
Please tell them both.
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Answer by SOLETRADER
19 Mar 2024
Hello, thank you for your review. We do have some lovely staff we agree! We will pass on your comments thank you. Kind regards, SOLETRADER
10 Jun 2024
Verified review
All good. Fast and cheap shipping to EU. Package sent with taxes and duties paid (so no need to deal with that upon reception) is a big plus since Brexit.
Would purchase again from Soletrader.
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6 Dec 2023
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Product arrived within a day. Very fast efficient service. I emailed asking a question and received a response within hours and answered my questions. Would definitely order again from here.
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28 Jun 2024
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I was struggling to get a pair of shoes for my son size 6 although the shop didn't have any in stock they were delivered to my home free of charge the next day. Staff were extremely helpful
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28 Apr 2024
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I ordered, they delivered
It’s when things go wrong, (because even the best make mistakes occasionally,) that you learn how good a retailer is.
I’ve ordered from Sole Trader several times now, and so far nothing has🤞
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22 Jun 2024
Verified review
Easy to navigate website & order. Collect from store convenient & free. Staff in shop asked if I’d like to try on to save me a return visit if not suitable. Very friendly & helpful staff.
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