Waterpump.co.uk

Reviews:

Swift delivery and good service. I needed a couple of extra pieces to make my pump work for me and their customer service team replied to my email over the bank holiday weekend and sent the extra pieces free of charge within a few days. They also patiently asked me to check the packaging for the European plug adaptor (which I hadn’t spotted when I unpacked) and also sent me a very helpful step by step guide (with pictures) of how to set up. The pump worked first time and the power of the pump is impressive (I bought the Nova Up 300). I highly recommend them and am glad I didn’t make the mistake of buying on Amazon (cheap, crappy products).

Despite being a .co.uk website, it seems that products are from the Netherlands, with EU plugs. They send an adapter, but this is very large, and not suitable for IP66 sockets that you'll find in UK gardens. As a result, this was a wasted purchase - the pump couldn't plug in without either voiding the warranty by rewiring the plug; or by paying for an electrician to retrofit my garden electrics for an EU product from a UK website! After a few emails to & fro, the company sent me a return label, although customer service indicated that they thought I had "changed my mind" about the product. I have since bought a pump from a UK company, that plugged into my IP66 socket and worked from the box. Lesson learned... check where the item will actually be sent from.