Waterpump.co.uk

Reviews:

Dear Customer, Thank you for your detailed feedback. We’re sorry to hear about your experience. We do ship our products from the UK, but some products come with EU plugs, which is why we supply the adapters. We understand that these adapters can be cumbersome, especially for IP66 sockets commonly used in UK gardens. We apologize for any inconvenience this has caused and appreciate your understanding as we work through these challenges. Your return has been processed, and we hope you find a suitable solution for your needs. Thank you for bringing this to our attention, and we will take your feedback into consideration to improve our services.

Dear customer, We appreciate your feedback and apologize for any inconvenience caused during your recent experience with us. We want to address your concerns and provide clarity on the situation. Firstly, we want to clarify that for products originating from an external warehouse, we clearly indicate longer delivery times during the ordering process, and this information is visible to customers. We understand the importance of accurate delivery estimates and strive to keep our customers informed. In your case, there was an unfortunate miscommunication, and we sincerely apologize for any confusion. Our customer service team received information from the warehouse indicating that your order would be shipped promptly. However, it seems there was a delay in the process, and we regret any frustration this may have caused. We genuinely understand the urgency of your situation, especially when it involves essential items. We acknowledge the challenges you faced, and we're committed to resolving the issue. We have already initiated a review of our communication processes to prevent such incidents in the future. Please accept our apologies for the inconvenience caused, and if there's anything more we can do to assist you or expedite the resolution, please contact our customer service team directly. We value your business and appreciate your patience. Kind regards, Team Waterpump

Dear customer, We understand your frustration and sincerely apologize for the inconvenience you have experienced. We took your feedback seriously and promptly reached out to the delivery company to address the issue. Upon investigation, it was found that the package was returned to us. We immediately contacted you, offering the option to either reship the product or receive a refund. You chose a refund, and we processed it promptly as per your request. We acknowledge that this has been a disappointing experience, and we are committed to improving our customer service to prevent such situations in the future. Once again, we apologize for the inconvenience, and we hope to have the opportunity to serve you better in the future. Best regards, Team Waterpump

Dear customer, We apologize for the inconvenience you experienced. We strive to provide comprehensive assistance and will review our procedures to ensure clearer guidance in the future. Your feedback is valuable to us, and we're committed to improving our service. Please don't hesitate to reach out if you need further assistance. Best regards, Team Waterpump

Dear Customer, It is legally allowed if it is supplied with the right adapter, which we indeed provide. We understand that there may be confusion at times, but we ensure that our products comply with all applicable regulations. If you have any further questions, feel free to ask. Kind regards, Team Waterpump

Dear customer, Thank you for your review. In most cases, the adaptor fits standard sockets, though we understand it may not suit all outdoor setups like waterproof external sockets. We also provide detailed information about the adaptor on the product page to assist with compatibility questions before purchase. If you need further assistance, please let us know!

Dear Customer, It is legally allowed if it is supplied with the right adapter, which we indeed provide. We understand that there may be confusion at times, but we ensure that our products comply with all applicable regulations. If you have any further questions, feel free to ask. Kind regards, Team Waterpump