FutureShop.co.ukReviews:
1,549 reviews in the last 12 months18,590 total reviews
Excellent
TrustmarkValid
Most relevant positive review
18 Jan 2024
Verified review
Ordered Three AudioQuest Forest 48G HDMI Cables two 2 Meters and one 1 Meter on 7/1/24 Sun 7pm arrived 9/1/24 Tuesday at MD by Royal Mail. They were securely packages inside official AudioQuest Boxes and arrived undamaged. While futureshop weren't the cheapest (not a lot in it) others never showed the official packaging in their sales info and I was concerned you may not receive genuine AudioQuest Cables. I have used True HQ Ultra High Speed 2.1 & Clearer Audio Copper Line 2.1 HDMI Cables and as another reviewer said on a rival site if your not coming from Budged Cables the improvements aren't massive but they are there. I would say picture for me has improved the most with sharpness while sound is a little better defined in the high range! I would use futureshop again for my cable very pleased
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Most relevant negative review
22 Apr 2024
Verified review
Nothing like receiving an opportunity to review a product that hasn’t even been delivered yet! Poor communication and no idea when I will get my cables….
Comment since writing review above: I’m always impressed by companies that take the time to read and respond to reviews such as in this case. Although not entirely happy with the wait I appreciate it is out of Futureshops control
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MC
Mike C.
Bedford
Reviews for FutureShop.co.uk
12 Jun 2024
Verified review
Email Information
Sending out an email if there is likely to be a delay would prevent customers having to telephone to find out what is happening.
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Answer by FutureShop.co.uk
13 Jun 2024
Hi Scott,
Thank you for taking the time to share your feedback regarding our services at Future Shop. We greatly appreciate your suggestions and will certainly take them into consideration for future improvements.
We understand the frustration of having to make a phone call to inquire about a potential delay in your order. We apologise for any inconvenience this may have caused you.
10 Jan 2024
Verified review
Good advice; prompt dispatch
Good advice known to be reliable from previous purchases. Went out of their way to get a package to me within a short timeframe.
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Answer by FutureShop.co.uk
15 Jan 2024
Hi Paul,
Appreciate your feedback and thank you for your positive comments.
We look forward to serving you again in the future.
4 Jul 2024
Verified review
Supra digital cable.
The cable length I ordered was out of stock, but I was offered a longer length of the same item for no extra cost. Good stuff!
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Answer by FutureShop.co.uk
4 Jul 2024
Hi Barry,
Thank you for your feedback! We're glad to hear that you had a positive experience with our customer service at Future Shop, and that we were able to offer a longer cable length at no extra cost when your ordered length was out of stock.
23 Feb 2024
Verified review
Good shop!
Very prompt & helpful when answering questions.
Wide range of products & competitive prices
Quick despatches.
Good to buy from.
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Answer by FutureShop.co.uk
25 Feb 2024
Hi Steve,
Thank you for your glowing review! We're thrilled to hear that you found our service prompt, our product range satisfactory, and our prices competitive. We strive to provide excellent customer service, so it's fantastic to know that you had a positive experience with us.
6 Nov 2023
Verified review
Top marks
Very good range, at reasonable prices. Excellent customer service, providing helpful and knowledgeable support. Quick delivery
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Answer by FutureShop.co.uk
7 Nov 2023
We are thrilled to hear that you were impressed with our wide selection of products at affordable prices. Our team takes pride in providing exceptional customer service, and we are glad to know that we were able to offer helpful and knowledgeable support.
Thank you for your review of Future Shop!
6 Mar 2024
Verified review
Good feedback.
Good feedback from the operator about the cable I wished to buy. Very pleased. The cable turned out better than I hoped for.
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Answer by FutureShop.co.uk
11 Mar 2024
Hi Stefen,
Thank you for the review! We are glad to hear that our operator provided you with good feedback and that you are pleased with your cable purchase. We strive to exceed our customers' expectations and are happy to know that we delivered on that goal.
1 Dec 2023
Verified review
Quick delivery- good prices
Always good prices and quick delivery.
Technical support is also very good when you need it.
First stop for anything they do!
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Answer by FutureShop.co.uk
4 Dec 2023
Thank you so much for your review of Future Shop! We're thrilled to hear that you have always had a positive experience with our prices and delivery speed. Our team takes pride in providing top-notch technical support whenever needed, and it's great to know that we are your first choice for all your needs.
7 Feb 2024
Verified review
Comfortable with the shipping options overseas
I like the selection and the sales help from the sales department. And I was comfortable with the shipping options overseas.
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Answer by FutureShop.co.uk
9 Feb 2024
Hi Tony,
We are glad to hear that you had a pleasant experience with our shipping options overseas. Our team works hard to ensure that our customers have a variety of shipping options to choose from.
Thank you for your review of Future Shop!
28 Jun 2024
Verified review
The Audio Quest XLR cables are a very nice improvement on my previous XLR cables (Canare), a fast service and a good price.
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Answer by FutureShop.co.uk
30 Jun 2024
Hi Adam,
Thank you for sharing your experience! We're delighted to hear that the AudioQuest XLR cables have made a noticeable improvement, and that you found our service fast and our prices competitive at Future Shop.
16 Apr 2024
Verified review
The item I bought was delivered to me as scheduled and in perfect condition. I would like to buy from futureshop in future.
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Answer by FutureShop.co.uk
19 Apr 2024
Thank you for your positive review of Future Shop! We are glad to hear that your item was delivered on time and in excellent condition. We look forward to serving you again in the future.
TW
T. W.
Swindon
11 Apr 2024
Verified review
Great service from futureshop. Very prompt delivery and super secure packaging. Would from order from this company again.
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Answer by FutureShop.co.uk
19 Apr 2024
Hi Terry,
Thank you for your review of Future Shop. We are thrilled to hear that you had a great experience with our service. Our team takes pride in providing prompt delivery and secure packaging for our customers. We look forward to serving you again in the future.
5 Jul 2024
Verified review
Van den Hul
Excellent service, competitive price, fast delivery. Would not hesitate to use again.
Van den Hul 'Arctic' speaker cables.
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Answer by FutureShop.co.uk
16 Aug 2024
Hi Bob,
Thank you so much for your kind words! We're thrilled to hear you enjoyed our service, pricing, and fast delivery. We look forward to serving you again in the future!
24 May 2024
Verified review
A brilliant shop. Excellent service, great communication, speedy delivery ery and lowest prices. What more could you want.
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Answer by FutureShop.co.uk
30 May 2024
Hi Gareth,
Thank you for your positive review of Future Shop! We're glad to hear that you had a brilliant experience with us. Our team takes pride in providing excellent service and effective communication, as well as ensuring speedy delivery and low prices.
WP
William P.
Glanamman
6 Feb 2024
Verified review
Delivery - excellent. Products - outstanding. Customer support - unmatched. Overall- one of the very best!
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Answer by FutureShop.co.uk
9 Feb 2024
Thank you for your glowing review of Future Shop! We are thrilled to hear that you had an excellent delivery experience and found our products to be outstanding. Our team works hard to provide unmatched customer support, so it's wonderful to know that we are one of the very best.
23 May 2024
Verified review
Excellent customer care! Next day replacement of cables with no quibble. I would strongly recommend Future to my friends.
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Answer by FutureShop.co.uk
30 May 2024
Hi John,
Thank you for your positive review of Future Shop! We take pride in offering excellent customer care and ensuring that our customers are satisfied with their purchases. We appreciate your recommendation and look forward to seeing you again in the future!
11 Jan 2024
Verified review
Customer service.
Didn't know I had screwed up my order. Got a phone call the next morning and was sorted really quickly.
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Answer by FutureShop.co.uk
15 Jan 2024
Hi Mark,
We're pleased to hear that our team was able to assist and resolve the issue with your order quickly. At Future Shop, we believe in proactive and attentive customer service, and it's great to know that our efforts positively impacted your experience.
Thank you for your understanding and for acknowledging our quick response. We're here to ensure your satisfaction and look forward to serving you again in the future.
29 Dec 2023
Verified review
Fast, friendly, generous
Fast, friendly service; kindness beyond expectation: a better product substituted for a lesser one that was not in stock.
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Answer by FutureShop.co.uk
29 Dec 2023
Hi Wilard,
We're delighted to read your review. Thank you for highlighting our fast, friendly service and our commitment to going above and beyond for our customers.
We're glad that you were pleased with the substitution for your order, and it's heartening to know that our effort to ensure your satisfaction was well-received. Feel free to reach out if you have any more needs or questions.
Thank you again for choosing us and for sharing your positive experience.
9 May 2024
Verified review
My number 1company for my audio & streaming
Excellent company to deal with very good quality products. And very good helpful staff to advise you on there products.
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Answer by FutureShop.co.uk
10 May 2024
Hi Richard,
Thank you for your review of Future Shop! We are thrilled to hear that we are your number one choice for audio and streaming needs. Our team takes pride in providing excellent service and high-quality products.
7 Feb 2024
Verified review
They had exactly what I wanted and the staff were very friendly. I visited their offices in person as I was in the area.
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Answer by FutureShop.co.uk
9 Feb 2024
Hi Steven,
Thank you for your positive review of Future Shop! We are glad to hear that you were able to find exactly what you were looking for and that our staff provided you with friendly service. We appreciate you taking the time to visit our offices in person while in the area. We hope to have the opportunity to serve you again in the future.
RM
Richard M.
London
9 May 2024
Verified review
Excellent service
I’ve purchased from Futureshop a number of times and service, communication, shipping and tracking are always top notch
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Answer by FutureShop.co.uk
10 May 2024
Thank you for your positive review of Future Shop! We are glad to hear that you have consistently experienced excellent service, communication, shipping, and tracking with us. We strive to provide the best possible experience for our customers and are happy to know that we have met your expectations.