FutureShop.co.ukReviews:
1,549 reviews in the last 12 months18,590 total reviews
Excellent
TrustmarkValid
Most relevant positive review
18 Jan 2024
Verified review
Ordered Three AudioQuest Forest 48G HDMI Cables two 2 Meters and one 1 Meter on 7/1/24 Sun 7pm arrived 9/1/24 Tuesday at MD by Royal Mail. They were securely packages inside official AudioQuest Boxes and arrived undamaged. While futureshop weren't the cheapest (not a lot in it) others never showed the official packaging in their sales info and I was concerned you may not receive genuine AudioQuest Cables. I have used True HQ Ultra High Speed 2.1 & Clearer Audio Copper Line 2.1 HDMI Cables and as another reviewer said on a rival site if your not coming from Budged Cables the improvements aren't massive but they are there. I would say picture for me has improved the most with sharpness while sound is a little better defined in the high range! I would use futureshop again for my cable very pleased
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Most relevant negative review
22 Apr 2024
Verified review
Nothing like receiving an opportunity to review a product that hasn’t even been delivered yet! Poor communication and no idea when I will get my cables….
Comment since writing review above: I’m always impressed by companies that take the time to read and respond to reviews such as in this case. Although not entirely happy with the wait I appreciate it is out of Futureshops control
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MC
Mike C.
Bedford
Reviews for FutureShop.co.uk
10 Apr 2024
Verified review
An excellent shop to so business with. Really helpful people, I’ve always found them helpful and courteous and the products to be well made.
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Answer by FutureShop.co.uk
10 Apr 2024
Hi Martin,
Thank you for your positive review of Future Shop! We are glad to hear that our staff members have been helpful and courteous during your business interactions with us.
18 Feb 2024
Verified review
They called about my order to discuss a change as they didn't have one item in stock.
They changed ot for a more expensive item at no charge
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Answer by FutureShop.co.uk
22 Feb 2024
That's wonderful to hear! It sounds like our team went above and beyond to ensure your satisfaction by proactively addressing the out-of-stock item and offering a more expensive alternative at no additional cost. We're delighted that we could accommodate your needs in such a positive way.
29 Feb 2024
Verified review
I appreciate the prompt dispatch of products.
As a Japanese, I think it would be easier to shop if the site also supported Japanese and yen.
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Answer by FutureShop.co.uk
1 Mar 2024
Hi Hideo,
We're glad to hear that you appreciate our prompt dispatch of products! Your feedback about adding Japanese language support and displaying prices in yen is valuable, and we'll definitely consider it as we continue to improve our services and website.
Making shopping more convenient and accessible for our customers is important to us.
10 Jan 2024
Verified review
Really slick operation. They checked to make sure I had ordered the correct number of cables …which I hadn’t and changed this straight away
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Answer by FutureShop.co.uk
15 Jan 2024
Hi Nigel,
Thank you for your kind words about our service. We're delighted that our team was able to assist you in correcting your order promptly.
Our goal is to make the shopping experience as smooth and hassle-free as possible, and your feedback reaffirms that we are on the right track. If you need further assistance, please don't hesitate to contact us.
Thank you again for choosing us; we look forward to serving you in the future.
17 Nov 2023
Verified review
An advantageous purchase
There is a wide range of products, and so I found easily the appropriate and competitively priced cable, that was sent as short as possible.
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Answer by FutureShop.co.uk
21 Nov 2023
We are glad to hear that you had an advantageous purchase and were able to find the perfect cable at a competitive price. Our team takes great pride in providing a wide selection of products and speedy delivery for our customers.
Thank you for your positive review of Future Shop!
22 May 2024
Verified review
Just awesome customer service. A small hiccup with my order prompted the most wonderful customer experience. I highly recommend Futureshop.
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Answer by FutureShop.co.uk
23 May 2024
Thank you for taking the time to leave a review for Future Shop! We are delighted to hear that you had an awesome customer service experience with us. Our team always strives to provide the best service possible, and we are glad to hear that we were able to turn a small hiccup into a wonderful experience for you.
Thank you for recommending Future Shop, we truly appreciate your support. We look forward to serving you again in the future.
16 Apr 2024
Verified review
very good technical advice and next day delivery was delivered next day, the best secure packaging of my purchase i have ever experienced.
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Answer by FutureShop.co.uk
19 Apr 2024
Thank you for your review of Future Shop. We are thrilled to hear that you received very good technical advice and that your purchase was delivered the next day. We take pride in our efficient delivery services and are delighted that we were able to provide you with the best secure packaging for your purchase.
14 May 2024
Verified review
Would recommend Futureshop.
Futureshop are very efficient, they also replied
very quickly to a query I raised. Free cable burn-in is also a bonus. Highly recommended.
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Answer by FutureShop.co.uk
14 May 2024
Thank you for your positive review of Future Shop! We are glad to hear that you had a great experience with us and appreciate your recommendation. Our team takes pride in our efficiency and responsiveness to customer inquiries. We also offer free cable burn-in, which we're happy to hear was a bonus for you.
Thank you for choosing Future Shop and for highly recommending us. We look forward to serving you again in the future.
SS
Steve S.
London
6 Mar 2024
Verified review
Futureshop always A1
Futureshop have always excelled in customer service, communication, speed of delivery and great product lines....A1 with a cherry on top!
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Answer by FutureShop.co.uk
11 Mar 2024
Hi Steve,
Thank you for your positive review of Future Shop! We strive to provide excellent customer service, clear communication, speedy delivery, and a wide range of high-quality products.
24 Jan 2024
Verified review
Great service
Fantastic customer service given as I’d ordered the wrong audio cable and had to return and re-order. Advice and crediting was first class
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Answer by FutureShop.co.uk
26 Jan 2024
Hi Keith,
Thank you for taking the time to leave a review. Delighted to hear that you had a great experience with our service.
Your feedback is greatly appreciated, and we hope to continue serving you in the future.
15 Dec 2023
Verified review
Good supplier of speaker cable
I ordered some speaker wire. It was delivered very promptly and to specification. A good choice of cables and easy to find what I wanted.
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Answer by FutureShop.co.uk
18 Dec 2023
Hi Martin,
We're thrilled to hear that you are satisfied with your order of speaker wire. Providing a wide selection of cables and ensuring prompt and accurate deliveries are key priorities for us, and we're delighted that we met your expectations.
Thank you for sharing your positive experience with Future Shop!
23 Jun 2024
Verified review
Excellent company.
I would give it six stars if I could.
Friendly staff and amazingly prompt delivery. I am a huge fan of FutureShop
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Answer by FutureShop.co.uk
24 Jun 2024
Thank you so much for your incredible review! We are thrilled to hear that you had such a positive experience with Future Shop. Your kind words about our friendly staff and prompt delivery mean the world to us.
We're delighted to have you as a huge fan and look forward to serving you again in the future.
26 May 2024
Verified review
Incredibly fast shipping (Royal Post) to Canada and very quick and positive reply to my inquiry. Absolutely would buy from them again.
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Answer by FutureShop.co.uk
30 May 2024
Hi Russell,
Thank you for your positive review of Future Shop! We are glad to hear that you were impressed with our fast shipping through Royal Post to Canada, as well as our quick and positive response to your inquiry.
We appreciate your support and look forward to having you as a customer again in the future.
21 Mar 2024
Verified review
Excellent service
Good stock, informative staff and very prompt delivery. All round this is an excellent company which prioritises good customer service.
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Answer by FutureShop.co.uk
21 Mar 2024
Thank you for your positive review of Future Shop! We are glad to hear that our service, stock, and staff have met your expectations. We pride ourselves on providing informative and prompt service to our customers. Your satisfaction is our top priority and we appreciate your support.
Thank you for choosing Future Shop.
12 Jun 2024
Verified review
Audioquest speaker cables
It was easy to order the speaker cables via the web site. Those items arrived in good time and I am very happy with their performance.
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Answer by FutureShop.co.uk
13 Jun 2024
Hi Richard,
Thank you for taking the time to leave a review for Future Shop. We are delighted to hear that you had a positive experience with us and that the process of ordering the speaker cables through our website was easy for you.
At Future Shop, we strive to make our customers' shopping experience as convenient and efficient as possible.
3 Apr 2024
Verified review
The great shop.
Everything is there.
Description is amazing.Very detailed.
A lot of explanation how to use stuff You are about to buy.
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Answer by FutureShop.co.uk
10 Apr 2024
Hi Roman,
Thank you for your review of Future Shop. We are delighted to hear that you had a great experience in our shop. Our team takes pride in providing everything you need and ensuring that our product descriptions are detailed and informative.
3 May 2024
Verified review
Fast and efficient service
The cables I ordered were dispatched quickly following the 72 hour burn-in period that I requested. I am very happy with the service.
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Answer by FutureShop.co.uk
9 May 2024
Hi Ian,
Thank you for leaving a review for Future Shop! We are thrilled to hear that you had a positive experience with our services. Our team strives to provide fast and efficient service to all of our customers. We are glad to hear that the cables you ordered were dispatched quickly after the 72 hour burn-in period that you requested.
We always aim to meet our customers' needs and are glad to hear that we were able to do so for you.
17 Dec 2023
Verified review
Great products at great prices…
Always have great products at great prices with quick delivery.
After sales service is always excellent of you need to contact them.
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Answer by FutureShop.co.uk
18 Dec 2023
Thank you for your wonderful feedback! We're thrilled to hear that you consistently find great products at great prices with quick delivery at Future Shop. Providing a positive shopping experience is our goal, and we're pleased that we've been able to meet your expectations.
12 Dec 2023
Verified review
Quality Services
Future shop offered unbeatable in delivery time within 24 hours for the order with decent packaging.
Would recommend for everyone.
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Answer by FutureShop.co.uk
14 Dec 2023
Hi Chi Wah,
Thank you for your review of Future Shop. We are delighted to hear that you were satisfied with our quality services, including our unbeatable delivery time of within 24 hours and our careful packaging. We truly appreciate your recommendation and look forward to serving you again in the future.
10 Feb 2024
Verified review
Quick reaction from the support team about product availability and swift handling of my order with shipment to Belgium. Perfect!
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Answer by FutureShop.co.uk
15 Feb 2024
Hi Eddy,
Thank you for your kind words! We're thrilled to hear that our support team provided you with a quick response regarding product availability and efficiently handled your order for shipment to Belgium. Ensuring a seamless and swift experience for our customers is paramount to us, and we're delighted that we could meet your expectations.