FutureShop.co.ukReviews:
1,549 reviews in the last 12 months18,590 total reviews
Excellent
TrustmarkValid
Most relevant positive review
18 Jan 2024
Verified review
Ordered Three AudioQuest Forest 48G HDMI Cables two 2 Meters and one 1 Meter on 7/1/24 Sun 7pm arrived 9/1/24 Tuesday at MD by Royal Mail. They were securely packages inside official AudioQuest Boxes and arrived undamaged. While futureshop weren't the cheapest (not a lot in it) others never showed the official packaging in their sales info and I was concerned you may not receive genuine AudioQuest Cables. I have used True HQ Ultra High Speed 2.1 & Clearer Audio Copper Line 2.1 HDMI Cables and as another reviewer said on a rival site if your not coming from Budged Cables the improvements aren't massive but they are there. I would say picture for me has improved the most with sharpness while sound is a little better defined in the high range! I would use futureshop again for my cable very pleased
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Most relevant negative review
22 Apr 2024
Verified review
Nothing like receiving an opportunity to review a product that hasn’t even been delivered yet! Poor communication and no idea when I will get my cables….
Comment since writing review above: I’m always impressed by companies that take the time to read and respond to reviews such as in this case. Although not entirely happy with the wait I appreciate it is out of Futureshops control
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MC
Mike C.
Bedford
Reviews for FutureShop.co.uk
15 Nov 2023
Verified review
I have used futureshop on a number of occasions and found them to provide an excellent service. Delivery has been timely and cables exactly as ordered.
Keep up the good work.
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Answer by FutureShop.co.uk
16 Nov 2023
Hi Brian,
Thank you for taking the time to share your positive experience with Future Shop! We are delighted to hear that our service has met your expectations and that our deliveries have been timely. We always strive to provide excellent service and we are glad to know that we have succeeded in doing so for you.
10 Nov 2023
Verified review
Excellent Customer Service
Excellent customer service. I was telephoned regarding a cable order to check I had the correct plugs specified. So many other retailers would just blindly send the product.
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Answer by FutureShop.co.uk
14 Nov 2023
Thank you for your positive review! We take great pride in providing exceptional customer service at Future Shop. We understand the importance of ensuring our customers receive the correct products and we are happy to hear that our team took the time to confirm your cable order specifications.
20 Mar 2024
Verified review
Very helpful website, enables you to find exactly what you require. Very informative. Delivery prompt, with updates as to progress. I shall use them for my future purchases.
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Answer by FutureShop.co.uk
21 Mar 2024
Hi Gary,
Thank you for your review of Future Shop. We are happy to hear that you found our website helpful and informative. Our goal is to make it easy for you to find exactly what you need. We are also glad that you had a positive experience with our delivery service and updates. We look forward to serving you for your future purchases.
29 Jun 2024
Verified review
FutureShop is No 1
FutureShop is my first stop for hifi stuff. The service is great. Response to queries is always very prompt and informative. Sales and shipping services are also excellent.
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Answer by FutureShop.co.uk
30 Jun 2024
Hi Lawrence,
Thank you for your loyalty and kind words! We're thrilled to be your first choice for hifi equipment at Future Shop. Providing excellent service, prompt responses, and seamless sales and shipping experiences are always our priorities.
29 Nov 2023
Verified review
QED coaxial cable
Ordered a QED coaxial cable. Good e-communication from business and cable arrived promptly. Very satisfied with service and would recommend them and order from them again.
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Answer by FutureShop.co.uk
30 Nov 2023
Hi Richard,
Thank you for taking the time to leave a review for Future Shop. We are delighted to hear that you had a positive experience with our company. At Future Shop, we strive to provide excellent service to our customers and we are glad to know that our e-communication and prompt delivery met your expectations.
23 Apr 2024
Verified review
It's actually how they dealt with a problem with DHL, they could see that the delivery had not reached us, so sent a fresh order the next day. great company to deal with.
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Answer by FutureShop.co.uk
25 Apr 2024
Thank you so much for the stellar 5-star rating! We're delighted to hear that you had a positive experience with us, especially in resolving the issue with DHL.
Ensuring your satisfaction is our priority, and we're glad we could quickly send out a fresh order to make up for the delivery mishap.
14 Mar 2024
Verified review
It is great related to the time for delivery. However, the speaker cable delivered is not fully matching the description. Ordered spade plugs. Delivered banana plugs.
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21 Mar 2024
Verified review
Excellent Futureshop
Futureshop has a huge variety of hifi cables. I bought an Audioquest optical cable from them which I am delighted with.
Very well packaged and quick delivery. 10/10.
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Answer by FutureShop.co.uk
21 Mar 2024
Thank you for your review of Future Shop! We are glad to hear that you found our selection of hifi cables to be extensive. We take pride in offering a wide range of options for our customers. We are also happy to hear that you were satisfied with your purchase of an Audioquest optical cable.
Our team strives to provide quality products to all of our customers. We also appreciate your compliment on our packaging and delivery speed. We aim to provide a seamless shopping experience for all of our customers.
Thank you again for choosing Future Shop!
TG
Tony G.
Runcorn
28 Feb 2024
Verified review
Good customer service.
Placed an order with futureshop which was out of stock and was contacted on the day via email to let me know, offering an alternative product. Good customer service.
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Answer by FutureShop.co.uk
29 Feb 2024
Hi Anthony,
Thank you for sharing your experience! We're glad to hear that our team reached out promptly to inform you about the stock issue and provide an alternative product. Ensuring excellent customer service, even in unexpected situations like this, is important to us.
21 Apr 2024
Verified review
Excellent Cable Shop,, easy to use, nice services like burn-in and no problems shipping to USA ! Real Nice Cables(QED Revelation) Thanx! John Joe Smith,NJ.,USA.
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Answer by FutureShop.co.uk
25 Apr 2024
Thank you, John Joe, for your glowing review! We're thrilled to hear that you found our website easy to use and appreciated our services like burn-in. We're delighted that your shipment to the USA went smoothly. It's fantastic to know that you're enjoying the quality of the QED Revelation cables.
24 Feb 2024
Verified review
QED cables received in good condition
This particular order took a bit more time to reach me due to some logistical issues, but I'm happy that I received it in the end. Thanks Mark for your assistance.
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15 Mar 2024
Verified review
Great service
One item was out of stock, I was contacted immediately and offered an alternative that was a bit more expensive for the same price as ordered. Very good service.
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Answer by FutureShop.co.uk
21 Mar 2024
Hi Gareth,
Thank you for your positive review of Future Shop! We are glad to hear that you received great service from us. Our team always strives to provide the best possible experience for our customers.
We apologise for the inconvenience of the out of stock item, but we are happy to hear that our team promptly reached out to offer you an alternative solution at no extra cost. We value our customers and want to ensure that you are satisfied with your purchase.
Thank you for choosing Future Shop and we hope to continue providing you with excellent service in the future.
7 Jun 2024
Verified review
Excellent service been using this company for many years only thing I don't like is how the prices have shot up very helpful I will always use this company
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Answer by FutureShop.co.uk
9 Jun 2024
Hi Gary,
Thank you for your review of Future Shop. We are glad to hear that you have been satisfied with our service for many years. We apologise for any inconvenience caused by the increase in prices. We strive to provide competitive prices and will continue to do so in the future.
Thank you for your loyalty and we look forward to serving you again.
3 May 2024
Verified review
Good products with knowledgable staff
I was interested in a new product and Mark was able to talk me through it in great detail. Also, he did not try to sell me the higher priced model. Very happy!
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Answer by FutureShop.co.uk
9 May 2024
Hi Stephen,
Thank you for your review of Future Shop. We are happy to hear that you had a positive experience with our knowledgeable staff and were satisfied with your new product. At Future Shop, we strive to provide excellent customer service and assist customers in finding the right product for their needs.
We are glad that Mark was able to provide detailed information without pressuring you to purchase the higher priced model.
29 Feb 2024
Verified review
Ordered 4 speaker cables and 2 rca, both came quickly and cables had been perfectly cut and the banana plus on the end are amazing, will buy from here again
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Answer by FutureShop.co.uk
1 Mar 2024
Hi Matt,
We're thrilled to hear that you're satisfied with your recent order! Providing high-quality products and ensuring quick delivery are our top priorities. We're glad you appreciated the precision of the cables and the quality of the banana plugs. Thank you for your kind words, and we look forward to serving you again in the future!
5 Jun 2024
Verified review
Perfect company 10/10
Excellent company to deal with have ordered hdmi cables and power cables. These products are top quality and they have excellent helpful customer service.
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Answer by FutureShop.co.uk
9 Jun 2024
Hi Richard,
Thank you for your review of Future Shop. We are delighted to hear that you had a perfect experience with our company, and we appreciate your rating of 10/10. We strive to provide top quality products, such as hdmi and power cables, and we are glad that you found them to be of excellent quality. Our customer service team is always happy to assist and we are pleased to know that they were helpful to you.
Thank you for your support and we look forward to serving you again in the future.
29 Nov 2023
Verified review
Speaker wire
Was recommended by someone else for the wire I needed
This wire was a great deal and was delivered on time
Would recommend and definitely would use again
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Answer by FutureShop.co.uk
30 Nov 2023
We are delighted to hear that you were recommended by someone else and that our speaker wire was a great deal for you. We take pride in providing high-quality products and timely delivery.
We appreciate your recommendation and look forward to serving you again in the future.
27 Apr 2024
Verified review
Futureshop Review
Futureshop has an excellent range of products from the best manufacturers. Everything is competitively priced and quickly delivered. Well done Futureshop.
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Answer by FutureShop.co.uk
1 May 2024
Hi Richard,
Thank you so much for your glowing review! We're thrilled to hear that you're pleased with our wide range of products from top manufacturers and that you find our prices competitive. Ensuring quick delivery is also a priority for us, so it's fantastic to know that you've had a positive experience with that as well.
Your support means the world to us, and we're grateful for your kind words.
AD
Alan D.
Croydon
12 Apr 2024
Verified review
Excellent as always
Used future shop on many previous occasions fast and efficient as always.
System cables now all upgraded.
Sorry guys won’t need to order any more
(Maybe!)
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Answer by FutureShop.co.uk
19 Apr 2024
Thank you for your positive feedback on Future Shop! We are glad to hear that you have had excellent experiences with us in the past. Our team takes pride in providing fast and efficient service, and we are happy to hear that your system cables have been upgraded. We hope that you won't need to order from us again (but maybe you will!).
Thank you for choosing Future Shop.
17 Mar 2024
Verified review
Futureshop. Job done. QED USB. Decent sale price. Super quick delivery. Futureshop has a good selection of products. They are very reliable. Recommended.
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Answer by FutureShop.co.uk
21 Mar 2024
Thank you for your review of Future Shop! We are glad to hear that you had a positive experience with us. Our team works hard to offer a wide selection of products and provide reliable service, so we appreciate your recommendation. We hope to continue serving you in the future.