wiltonwholefoods.comReviews:
4,839 reviews in the last 12 months23,514 total reviews
Excellent
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Most relevant positive review
15 Jan 2024
Verified review
We recently ordered two of 500g tubs of mixed spice recently as a new customer of Wilton Wholefoods. Well what can I say. Absolutely fantastic service. The company are very responsive, expediting our order, handling our order so professionally and keeping us informed every step of the way. It arrives at our premises in a heart beat. A product that exceeds our expectations, at an Affordable price point combined with superior Customer Service. What can anyone ask more for?
Whilst we haven’t cooked with this mixed spice so far, the fragrance from these tubs of mixed spices smells heavenly.
We honestly can wait to give this product a try. We have no doubt this product like with many varieties of wholefoods Wilton offers, this is a must have ingredient mixed spice to have in your kitchen cupboard.
Thank you to all at Wilton Wholefoods Ltd.
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Most relevant negative review
28 Jul 2024
Verified review
Wrong ground almonds (1kg) have been despatched & delivered when I bought 3 (1kg) packs.
In addition, their courier Envri, delivered the parcel to wrong address!!!
Thank God, my neighbour knew me & I gratefully recovered it.
However, in my state as disabled, bed bound elderly person with low benefit income, I am embarrassed to ring about this ground almond which does NOT taste like almonds at all & inform them about full refund or replace despatching with real tasting ground almonds.
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Reviews for wiltonwholefoods.com
12 Feb 2024
Verified review
unfortunately you use Evri and there lies your problem. the night mares we have had with that company. check out trustpilot👎
the goods were fine 👍
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Answer by wiltonwholefoods.com
12 Feb 2024
Thank you for your review
I'm glad you found our products were fine but I'm a little disappointed that you have rated us 3/5 for using Evri.
We give the customer the choice of delivery company to use, but most people go for Evri simply because they are so much cheaper than the others we list! You had the choice of Royal Mail @ £3.60, DPD @ £5.52 or Evri @ £2.67. We also show the couriers' logos on the website to make choosing that much easier.
Your order was delivered on time and in good condition, so I'm unsure why the low rating. If you have something that needs addressing, please email shop@wiltonwholefoods.com so that we can look into it in more detail.
I'm sorry you are unhappy with our service and I hope you will consider using us again in the future.
6 Apr 2024
Verified review
Better delivery system. Evri did not as promised send a message saying the package was ready to collect from my local post office.
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Answer by wiltonwholefoods.com
8 Apr 2024
Thank you for your review, I'm sorry that you didn't have a good experience with Evri. Please do contact us at shop@wiltonwholefoods.com if you would like us to look into anything for you. We do also offer Royal Mail and DPD for delivery :)
*UPDATE*
I have been in touch with Evri and they can't confirm whether or not the email the sent was delivered to you or rejected by your mail system. Would you be so kind as to check your junk/spam folders for a message? It should have been sent on the 4th April. Please let us know on shop@wiltonwholefoods.com Thank you!
12 Mar 2024
Verified review
No fuss ordering and prompt delivery of exactly what I ordered.
What more could I ask?
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Answer by wiltonwholefoods.com
12 Mar 2024
Thank you for your review!
1 Jun 2024
Verified review
Sent an email regarding split bag containing parsley ,no response.
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Answer by wiltonwholefoods.com
1 Jun 2024
Thank you for your review.
I'm not sure what has happened. I'm terribly sorry we haven't got back to you. The problem is, we don't appear to have received an email from you!
Could you please re-send the email to shop@wiltonwholefoods.com and we will get straight on it!
Kind regards
Dan
1 Jun 2024
Verified review
Ask for an invoice didn't send
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Answer by wiltonwholefoods.com
1 Jun 2024
Thank you for your review.
I'm so sorry you haven't received your invoice. I see you have a Yahoo email address. Please check your junk folder, Yahoo is known for putting our invoices in there!
If you still have problems, please let us know at shop@wiltonwholefoods.com
Kind regards
Dan
19 Apr 2024
Verified review
Cancelled order didn't explain.
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Answer by wiltonwholefoods.com
19 Apr 2024
Hi there.
We contacted you by email to inform you that you couldn't have delivery to the Republic of Ireland. You entered an Irish postcode but put United Kingdom as the country! Please check your junk/spam :-)
This was the email I sent you on Wednesday 3rd April:
Dear B**** S*** G******** D****
Thanks for placing an order on wiltonwholefoods.com. I'm sorry, we don't ship outside of the United Kingdom and the postcode you gave was from the Republic of Ireland.
We have refunded you in full.
Kind regards,
Daniel Rimer
18 Feb 2024
Verified review
Still waiting for my order
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Answer by wiltonwholefoods.com
18 Feb 2024
Thank you for your review
I'm sorry you don't have your parcel. This is strange since I can see from the tracking that it was delivered to you on the 9th February. I can also see that the GPS of the delivery was correct and the photo shows the parcel next to a white wall.
Would you mind checking your emails from the 9th and see if there's one that says "we have delivered your wilton wholefoods parcel"? There should be a link to the photograph too.
I'm concerned that if the parcel has been left outside for 9 days, that it won't be much good now but it would still be good to know if you find it.
Please let me know how you get on - our email address is shop@wiltonwholefoods.com
Thanks, Dan
17 May 2024
Verified review
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18 Nov 2023
Verified review
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Answer by wiltonwholefoods.com
18 Nov 2023
Thanks for your rating. Can you tell me what we need to do to improve please? Please email shop@wiltonwholefoods.com