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Dr Fox Pharmacy
Reviews:

4,807 reviews in the last 12 months49,264 total reviews  

4.93
Excellent

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Most relevant positive review

13 Mar 2024
 Verified review
Can not fault this company. Although we had problems with the delivery, the fault was solely with Royal Mail's delivery person, who obviously couldn't be bothered to walk a further 200 yards round the corner to post the package through my door, instead took a photo of a house door at another address as proof of delivery and we had to go back numerous times before some one was in, before i could accept my package. When I spoke to someone at Dr Fox, they were very helpful and tried to sort it for me, but all Royal Mail told them was, that it had been delivered.

Most relevant negative review

24 Aug 2024
 Verified review
It was all a bit of a farce really. Items packaged in the cheapest Jiffy Bag...the type you can get from Poundland: 10 for £1. So while in transit from Scotland offered no protection for the contents, so arrived damaged and crushed. This was not the fault of Royal Mail. Reached out and spoke to Customer Services, who were great, yet they were let down by the Dispensary and the Dr. I was sent 2, yes 2 replacement tablets but on this occasion Royal Mail failed to follow simple instructions. So I did not have adequate Medication to take the full course and as a result had to seek help while overseas. I did get a refund but all too little too late. The Dr I was in communication with at Dr. Fox suggested that I could just call my GP and get a prescription all within a day: Not exactly the reality of the current situation within the NHS.... I would not use this Pharmacy again.
MP
MARTIN P.
Peterborough
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Reviews for Dr Fox Pharmacy

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30 Sept 2023
 Verified review
2 maybe 3 tablets out of each order of 16 haven't worked so very disappointing.
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Answer by Dr Fox Pharmacy
2 Oct 2023
Thank you for your review. We will make contact with you directly to resolve this issue.
18 Dec 2023
 Verified review
they would not let me repeat my order ? which I need so I go elswhere
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Answer by Dr Fox Pharmacy
19 Dec 2023
Thank you for your review. Our doctors sent messages to explain that prescribing guidelines for the treatment you requested do not permit a repeat within 3 months, and to consult your GP as tests and alternative treatment may be required. Best regards
5 May 2024
 Verified review
Quick delivery. Good product. More expensive to other pharmacie.
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AH
Alan H.
Norwich
5 Feb 2024
 Verified review
Another disappointment had two wait two day four my package came ,
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Answer by Dr Fox Pharmacy
6 Feb 2024
Thank you for your review. In this instance you ordered on a Sunday, the item was posted on the Monday, and delivered on the Tuesday. This is the 8th negative review of our service you have posted in the last 2 years, and we are unsure why you continue to make repeated orders? We acknowledge there have been issues in the past with Royal Mail deliveries to your address and we have switched to using a specialist courier for your account (at our expense). Other than suggesting using an alternate online pharmacy service which hopefully you will find less disappointing, there is not much more we can do to meet your needs. Best regards
14 May 2024
 Verified review
Waste of time, put an order in and got declined for some cream.
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Answer by Dr Fox Pharmacy
14 May 2024
Thank you for your review and very sorry we could not source the item you requested. All the pharmacy suppliers we work with do not currently have any stock, so we had to refund your order.
4 Apr 2024
 Verified review
Medication did not arrive. Still awaiting a refund 3 weeks on!
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Answer by Dr Fox Pharmacy
4 Apr 2024
Hello. Thank you for your review, the refund was actioned on 21 March. We will contact you directly regarding this. Best regards
16 Mar 2024
 Verified review
Not good make not as good as proper brand
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AH
Alan H.
Norwich
15 Dec 2023
 Verified review
Rude staff
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Answer by Dr Fox Pharmacy
19 Dec 2023
Thank you for your review. I have investigated the communications from our staff and can see they were very courteous. I understand you were upset that Royal Mail misplaced your medication and that delivery problems had been an issue in the past as well. Our staff resolved in all cases.
25 Apr 2024
 Verified review
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12 Apr 2024
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28 Mar 2024
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27 Mar 2024
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Answer by Dr Fox Pharmacy
27 Mar 2024
Hello. Thank you for your review, we will contact you directly to resolve any issue you may have had. Best regards
4 Oct 2023
 Verified review
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