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Dr Fox Pharmacy
Reviews:

4,791 reviews in the last 12 months49,145 total reviews  

4.93
Excellent

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Valid

Includes Buyer Protection
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Most relevant positive review

13 Mar 2024
 Verified review
Can not fault this company. Although we had problems with the delivery, the fault was solely with Royal Mail's delivery person, who obviously couldn't be bothered to walk a further 200 yards round the corner to post the package through my door, instead took a photo of a house door at another address as proof of delivery and we had to go back numerous times before some one was in, before i could accept my package. When I spoke to someone at Dr Fox, they were very helpful and tried to sort it for me, but all Royal Mail told them was, that it had been delivered.

Most relevant negative review

24 Aug 2024
 Verified review
It was all a bit of a farce really. Items packaged in the cheapest Jiffy Bag...the type you can get from Poundland: 10 for £1. So while in transit from Scotland offered no protection for the contents, so arrived damaged and crushed. This was not the fault of Royal Mail. Reached out and spoke to Customer Services, who were great, yet they were let down by the Dispensary and the Dr. I was sent 2, yes 2 replacement tablets but on this occasion Royal Mail failed to follow simple instructions. So I did not have adequate Medication to take the full course and as a result had to seek help while overseas. I did get a refund but all too little too late. The Dr I was in communication with at Dr. Fox suggested that I could just call my GP and get a prescription all within a day: Not exactly the reality of the current situation within the NHS.... I would not use this Pharmacy again.
MP
MARTIN P.
Peterborough
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Reviews for Dr Fox Pharmacy

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14 Sept 2023
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14 Sept 2023
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14 Sept 2023
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12 Sept 2023
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12 Sept 2023
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11 Sept 2023
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Robert W.
Tunbridge Wells
11 Sept 2023
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11 Sept 2023
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10 Sept 2023
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10 Sept 2023
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9 Sept 2023
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9 Sept 2023
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8 Sept 2023
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8 Sept 2023
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8 Sept 2023
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DG
Dave G.
London
8 Sept 2023
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23 Mar 2024
 Verified review
There was nothing wrong with the order, but I needed it urgently and ordered it on a Sunday. I paid for what initially appeared to be next day delivery. I accept that delivery is termed in working days, but I did not receive it until the following Thursday. Having ordered several prescriptions from different companies in the past, this is the worst delivery service I have received.
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Answer by Dr Fox Pharmacy
24 Mar 2024
Hello, the order number you have quoted was placed on 8th March, dispatched the same day and delivered the next day. Does your review perhaps relate to a different order?
3 Feb 2024
 Verified review

Shop around.... Don't be a loyal customer!

When buying private medicines, Dr Fox claim that they are the best value, trust me they are not... I asked for a price match to which they agreed but am I am still waiting for the difference to be refunded.... My advice shop around... loyalty doesn't matter... remember you can be a loyal customer but the loyalty is rarely paid back!
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Answer by Dr Fox Pharmacy
3 Feb 2024
Thank you for your review. I can confirm that the price match was honoured and the price you paid was adjusted to reflect this. Kind regards
16 Mar 2024
 Verified review
I purchased an item and paid via debit card and order confirmed. No mention of age verification at this stage. Only post purchase was I emailed to confirm my identity with passport or driving licence. Neither of which I possess. Fair warning should applied prior to purchase to save the hassle of back and forth messages.
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Answer by Dr Fox Pharmacy
18 Mar 2024
Thank you for your review and very sorry that you were not happy with the service. The patient identity check is mentioned both on the medical questionnaire ("I am over 18 and I agree to identity verification checks") and also the account registration page ("Identity verification: Use correct name and date of birth") prior to ordering. Patient identity can be confirmed with either a photo supplied of an ID document, or using an online 'soft' credit check using registered name, date of birth, and address. Our staff made multiple attempts to help verify your identity but the details requested were not provided, and the order was cancelled and refunded at your request.
7 Dec 2023
 Verified review

Treatment Tablets

I took the weeks course of tablets & they didn’t stop any symptoms & when I retested my results came back positive. Not happy with this plus the tablets are not the same as what the clinic provide. I will be contacting the seller personally for a refund or replacement of tablets.
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Answer by Dr Fox Pharmacy
7 Dec 2023
Thank you for your review and sorry to hear the symptoms have not subsided. Please note a test can give a positive result for many weeks after treatment. Please consult your regular doctor as you may need additional tests and alternative treatment. All our medicine is genuine, UK licensed and approved, batch tested by quality controllers after manufacture, sourced through regulated supply chains, and posted from our registered UK pharmacy. Tablets may look different as made by different manufacturers but they all contain the same active medication. Our doctors have provided advice directly, and remain available to advise if required.