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peterhahn.co.uk
Reviews:

432 reviews in the last 12 months12,652 total reviews  

4.13
Good
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Most relevant positive review

21 Feb 2024
 Verified review
I have bought many, many items from Peter Hahn and enjoyed wearing them very much. Much of their stock is above my price range but careful searching through the Sale pages is often rewarding. It's been particularly good of late when an extra 30% was being deducted from the sale price. But now I learn that the firm is no longer to trade in GB and clothingI'm quite devastated by this

Most relevant negative review

7 Oct 2023
 Verified review
I still have not received my order which I placed on the 9th September. They have not contacted me about the delay. I have rung them twice, the last time a week ago and they said the item was in and it would be sent out immediately, I have not received it yet. I am fed up and ready to cancel my order.
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Reviews for peterhahn.co.uk

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21 Feb 2024
 Verified review
Very poor communication. No advice on shipping. Now hear they are closing their uk service…..but of course they didn’t bother to tell us had to find out the hard way. Not much Teutonic efficiency evident.
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29 Sept 2023
 Verified review
Over £300 worth of clothes left at side of house in the rain for days. No notification of delivery coming or that it had been left. Cardboard boxes ruined so not easy to do returns and paperwork illegible
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Answer by peterhahn.co.uk
24 Oct 2023
Thank you for your review, this is not the service that we pay Royal Mail for and we will be investigating this with them. We do apologise that, due to current technical issues, some customers are not receiving the emails that we usually send out one a parcel reached the Royal Mail to advise that the parcel is almost with them and to allow tracking. We are working hard to get this fixed as quickly as we can. We look forward to hearing from you again soon, Kind Regards, Your PETER HAHN Team.
18 Feb 2024
 Verified review

Order arrived and that a relief.

Order arrived and is what I hoped for but threatened nondelivery and non delivery of a cost ordered at the same time mskes me unhappy about future purchases
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5 Oct 2023
 Verified review

Waiting times for delivery far to long

When you place an order with them at the beginning of September, you don’t expect to have to wait until the beginning of November to have it delivered
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Answer by peterhahn.co.uk
6 Oct 2023
Thank you for your review. We are very sorry to hear your order took longer than expected Typically items should be delivered in 8-10 working days, stock permitting. We are working around the clock to improve our service for our valued customers, please accept our sincerest apologies for the inconvenience caused at this time. Kind regards, your PETER HAHN Team.
3 Feb 2024
 Verified review

No Refund, Website No Longer Available.

Slow to refund an item i returned weeks ago, went to website, to complain, and the company no longer have it operational. Not very happy.
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Answer by peterhahn.co.uk
5 Feb 2024
Thank you for your review We are very sorry to hear you have not yet received your refund yet, Please contact us on 0800 0542120 and one of our friendly agents would be more than happy to assist you alternatively contact us via email at service@peterhahn.co.uk abd use TRUSTED SHOPS as the subject so we can locate your email we look forward to hearing from you, Kind Regards Your PETER HAHN Team.
AB
Anne B.
Lancaster
28 Feb 2024
 Verified review
Order did not arrive, not trackable by PH, no question of it being resent, refunded, now suddenly, no warning, not trading in UK
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3 Feb 2024
 Verified review

Very slow delivery took 3/4 weeks

Very slow delivery took 3/4 weeks, returned item in January and still noCREDIT!,,,,, You are slacking kindly investigate
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Answer by peterhahn.co.uk
5 Feb 2024
Thank you for your review we are very sorry to hear you are yet to receive your refund as of yet please contact us via email at service@peterhahn.co.uk and use TRUSTED SHOPS as the subject so we can locate your email and one of our friendly agents can assist you with your query, We look forward to hearing from you Kind Regards, Your PETER HAHN Team.
11 Nov 2023
 Verified review
Not even sure if I have received this order as I have open orders with them. Have emailed requesting update and no response
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Answer by peterhahn.co.uk
5 Dec 2023
Thank you for your review, we are very sorry to hear you may not have received your order please contact us on 0800 0542120 and one of our friendly agents would be more than happy to assist you alternatively contact us via email at service@peterhahn.co.uk and use TRUSTED SHOPS as the subject so we can filter through emails to locate your query, We look forward to hearing from you Kind Regards, Your PETER HAHN Team.
IM
Isabel M.
Nursling
1 Oct 2023
 Verified review
The item never arrived - ordered so long ago I've forgotten when, but it was a summer item, and it's now autumn!
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Answer by peterhahn.co.uk
2 Oct 2023
Thank you for your review. Please kindly contact us at service@peterhahn.co.uk and we will investigate this order for you. We look forward to your response. Kind regards, your PETER HAHN Team.
1 Feb 2024
 Verified review
I have not received any goods Very disappointed. Will not be shopping with Peter Hahan again
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Answer by peterhahn.co.uk
5 Feb 2024
Thank you for your review, We are very sorry to hear you have not yet received your order please contact us on 0800 0542120 and one of our friendly agents would be more than happy to assist you alternatively contact us via email at service@peterhahn.co.uk so we can assist you with your query, We look forward to hearing from you Kind Regards, Your PETER HAHN Team.
24 Oct 2023
 Verified review
Still waiting for a refund. Peter Hahn very bad at keeping touch with customers.
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Answer by peterhahn.co.uk
25 Oct 2023
Thank you for your review, We are sorry to hear you have not received your refund, Please contact us on 0800 0542120 so we can investigate this query for you alternatively contact us via email at service@peterhahn.co.uk and put TRUSTED SHOPS as the subject so we can filter through and locate your email, We look forward to hearing from you we sincerely apologise for the inconvenience caused to you on this occasion Kind Regards, Your PETER HAHN Team.
9 Oct 2023
 Verified review
More communication . Speed up delivery & refunds. Stop offering confusing bribes.
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Answer by peterhahn.co.uk
9 Oct 2023
Thank you for your review. We value your feedback and it will be added to our other feedback received and used to review our policies and procedures moving forward. If you have any specific concerns or complaints please contact one of our customer service team at service@peterhahn.co.uk or call one of our friendly advisors on 0800 054 2120. Kind regards, your PETER HAHN Team
20 Dec 2023
 Verified review
I haven't received my order from 22/11 and there is no communication.
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Answer by peterhahn.co.uk
21 Dec 2023
Thank you for your email We are very sorry to hear you have not received your order as of yet, Please contact us on 0800 0542120 and one of our friendly agents would be more than happy to assist you alternatively contact us via email at service@peterhahn.co.uk and use TRUSTED SHOPS as the subject so we can locate your email we look forward to hearing from you Kind Regards, Your PETER HAHN Team.
8 Dec 2023
 Verified review
took 3 weeks to arrive...... customer service were far from helpful
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Answer by peterhahn.co.uk
8 Dec 2023
Thank you for your review, we are sorry to hear your order took longer than expected to arrive. Please contact us on 0800 054 2120 alternatively contact us via email at service@peterhahn.co.uk so we can investigate this further for you, We apologise for any inconvenience caused Kind Regards, Your PETER HAHN Team.
29 Dec 2023
 Verified review

non existent customer service

product OK Customer service when there is an issue is useless
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Answer by peterhahn.co.uk
30 Dec 2023
Hello, thank you for your review. We are sorry to hear of your disappointment regarding our service. Please contact our customer service team directly at service@peterhahn.co.uk with the specific details of your issue and we will be happy to look into that further for you. We apologise for the inconvenience caused. Kind regards, your PETER HAHN Team.
22 Feb 2024
 Verified review
As they no longer serve UK not interested to support them.
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14 Dec 2023
 Verified review
Expensive. Delivery takes far too long,
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Answer by peterhahn.co.uk
14 Dec 2023
Thank you for your review, As per our terms and conditions our delivery time scale is 8-10 working days from the date of dispatch our items are sent out from our warehouse located in germany, Please contact us on 0800 0542120 and one of our friendly agents would be more than happy to assist you in checking the status of your return item, alternatively contact us via email at service@peterhahn.co.uk and out TRUSTED SHOPS as the subject so we can locate your email, We look forward to hearing from you Kind Regards, Your PETER HAHN Team.
1 Feb 2024
 Verified review
Arrange full refund asap. Thank you.
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Answer by peterhahn.co.uk
5 Feb 2024
Thank you for your review, We are sorry to hear you are yet to receive your refund please contact us on 0800 0542120 and one of our friendly agents would be more than happy to assist you alternatively contaact us via email at service@oeterhahn.co.uk and use TRUSTED SHOPS as the subject so we can locate your email, We look forward to hearing from you Kind Regards, Your PETER HAHN Team.
30 Dec 2023
 Verified review
I have not received either item.
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Answer by peterhahn.co.uk
30 Dec 2023
Hello, thank you for your review. We are sorry to hear you have not received your order. Please email us at service@peterhahn.co.uk and we will be pleased to assist you further. Alternatively contact us via telephone so we can assist you with your query, sorry for any inconvenience caused Kind regards, your PETER HAHN Team.
8 Jan 2024
 Verified review

Goods have still not arrived although ordered 3 days short of a month ago.

Goods have still not arrived 3
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Answer by peterhahn.co.uk
9 Jan 2024
Thank you for your review, We are sorry to hear you have not yet received your order. Please email us at service@peterhahn.co.uk and we will be pleased to assist you further. Alternatively contact us via telephone on 0800 0542120 so we can assist you with your query. Kind regards, your PETER HAHN Team.