havanahouse.co.uk
Reviews:

1,120 reviews in the last 12 months19,785 total reviews  

4.87
Excellent
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Most relevant positive review

26 Dec 2023
 Verified review
Having been to Cuba some years ago, I realised that when my (about to become) Husband said he’d never tried smoking a cigar, I thought I’d surprise him and some wedding guests as a little treat for the day as I’m a non smoker who bizarrely loves the smell of proper cigars, but he enjoyed it so much that I’ve now been back to shop online for the brands I could distinctly remember from my Cuba holiday in the past; I’ve only shopped online with the store so far - the products always arrive next day by DPD and in perfect condition, although it turns out you are only in Bath which is ridiculously close to us, so the Hubby most definitely has plans to pop in to see you in person, but I’ve no doubt that we’ll be ordering from you again in the very near future as anything else is now “too harsh & chemically” to smoke apparently, but your prices are better than our Harvey Nic’s & a local hotel which also has a small selection on sale in their bar so it’s a win-win situation! I’ve possibly created a bit of a monster now though as he’s a long term smoker who is completely loving his cigars, but apparently even the machine rolled Cigarillo versions of the Cuban brand he prefers are profoundly better for ‘general day smoking’ and he no longer wants anything else. I’m not sure I should be encouraging the Hubby to actually smoke more 😳 but I think if he could cut down to only smoking a lovely Cuban on an evening with a nice drink, then that’s worlds better than constantly nipping out for a smoke and is presumably a far more enjoyable smoking experience. I totally recommend Havana House but be warned that once you start smoking proper Cuban’s, everything else will feel artificial and rough in comparison so you’ll be totally hooked!

Most relevant negative review

17 May 2024
 Verified review
I ordered 2 x Honeyrose smoking mixture and was sent 2 x Honeyrose cigarettes. I rang the shop and was told they couldn't help and to ring the online dept. I rang many times and they never picked up. I rang the shop again and was asked for the order no. which i gave. I've heard nothing. I rang and texted two other numbers I found. I'll never buy from them again unless I get my original order. I'm prepared to return the cigarettes. Very dissatisfied
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Reviews for havanahouse.co.uk

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5 Feb 2024
 Verified review

Very professional and fast to respond

They are very professional and fast to respond, I would use them again.
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PN
Peter N.
Watford
1 Feb 2024
 Verified review
Always kept me informed from purchase to delivery! First class service
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10 Nov 2023
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A wide variety of boxes, good price, great service and quick delivery.
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JS
john s.
aboyne
1 Jul 2024
 Verified review
Always excellent customer service efficient quick processing of orders
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25 May 2024
 Verified review
Quick postage, Perfect packing, Good price for the product. Thank You!
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25 Dec 2023
 Verified review
Delivered in perfect condition every time and in a a humidified bag !
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13 Jun 2024
 Verified review
Excellent stock range, efficient order processing and speedy delivery
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5 Apr 2024
 Verified review
Good prices,good website, good selection of cigars, can't fault em 👌
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29 Mar 2024
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Fast delivery, very well packed... really professionals! Thank you!!!
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19 Feb 2024
 Verified review
The website is easy to navigate. Reasonable prices. Quick delivery.
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5 Dec 2023
 Verified review
Only buy from Havana House and never been let down or disappointed
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EB
Elliott B.
Christchurch
2 Nov 2023
 Verified review
They always deliver great quality cigar and never disappoint at all.
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6 Jun 2024
 Verified review

Tobacco Heaven

Excellent easy to use web site and quick delivery what's not to like
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TH
Tim H.
Ashford
26 Apr 2024
 Verified review
Great selection of products. Very good website with honest reviews.
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13 Apr 2024
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Super quick dispatch and delivery even over a bank holiday weekend.
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25 Mar 2024
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Excellent quality

Each to navigate website, quick delivery. Excellent quality stock.
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6 Feb 2024
 Verified review
It is easy and swift and have had no problem with any transactions.
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LR
Lee R.
Barry
18 Jun 2024
 Verified review
Always prompt delivery and my go to for my cigar and pipe purchases
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22 Apr 2024
 Verified review
Can't really be improved - great, swift service - thanks very much.
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4 Apr 2024
 Verified review
Great service. Orders always despatched promptly and well-packaged.
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