havanahouse.co.uk
Reviews:

1,123 reviews in the last 12 months19,784 total reviews  

4.87
Excellent
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Most relevant positive review

26 Dec 2023
 Verified review
Having been to Cuba some years ago, I realised that when my (about to become) Husband said he’d never tried smoking a cigar, I thought I’d surprise him and some wedding guests as a little treat for the day as I’m a non smoker who bizarrely loves the smell of proper cigars, but he enjoyed it so much that I’ve now been back to shop online for the brands I could distinctly remember from my Cuba holiday in the past; I’ve only shopped online with the store so far - the products always arrive next day by DPD and in perfect condition, although it turns out you are only in Bath which is ridiculously close to us, so the Hubby most definitely has plans to pop in to see you in person, but I’ve no doubt that we’ll be ordering from you again in the very near future as anything else is now “too harsh & chemically” to smoke apparently, but your prices are better than our Harvey Nic’s & a local hotel which also has a small selection on sale in their bar so it’s a win-win situation! I’ve possibly created a bit of a monster now though as he’s a long term smoker who is completely loving his cigars, but apparently even the machine rolled Cigarillo versions of the Cuban brand he prefers are profoundly better for ‘general day smoking’ and he no longer wants anything else. I’m not sure I should be encouraging the Hubby to actually smoke more 😳 but I think if he could cut down to only smoking a lovely Cuban on an evening with a nice drink, then that’s worlds better than constantly nipping out for a smoke and is presumably a far more enjoyable smoking experience. I totally recommend Havana House but be warned that once you start smoking proper Cuban’s, everything else will feel artificial and rough in comparison so you’ll be totally hooked!

Most relevant negative review

17 May 2024
 Verified review
I ordered 2 x Honeyrose smoking mixture and was sent 2 x Honeyrose cigarettes. I rang the shop and was told they couldn't help and to ring the online dept. I rang many times and they never picked up. I rang the shop again and was asked for the order no. which i gave. I've heard nothing. I rang and texted two other numbers I found. I'll never buy from them again unless I get my original order. I'm prepared to return the cigarettes. Very dissatisfied
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Reviews for havanahouse.co.uk

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26 Jan 2024
 Verified review
I HAVE NT GOT MY ORDER YET
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28 May 2024
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Order not received and no replies to answerphone messages or email to customer services. This order has DPD delivery and was placed 10 days ago. Please send this order to me as asap or refund my money. This is not the level of service I normally get from Havana so assume there is an issue. If this can't be resolved I will look for another tobacconist and seek to recover the money you owe me.
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12 Nov 2023
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Rang me 2 days before delivery explaining why not dispatched. Fair enough but need by this date. "No problem will send out tomorrow and refund the missing item, I'll send you an email to confirm." No email, no refund and gift was not dispatched till following week and therefore 3days late
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2 Dec 2023
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Why so little stock so close to Christmas?

This is my favourite tobacco shop. Yet there was so many 'out of stock' items that I could only get the tobacco my wife and son likes - which I could have got anywhere but got here to be loyal!
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15 Jan 2024
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Got my first order very wrong, when I complained it was kind of them to say that they fix it by sending the correct order but even the resend had a mistake
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15 Jun 2024
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Incorrect item sent out, which wouldn't be to much hassle if it wasn't for the fact it happens with every other order I make. Not acceptable really.
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11 Jan 2024
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Disappointed with the quality, my cigars delivered were dry and brittle. I tried to smoke 2 of the 5 but I gave up.
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10 Jan 2024
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Cigar came damaged however as i no longer had the cigar and gave it as a gift, nothing was offered as an appolofy
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7 Nov 2023
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Order has not shipped after two weeks, and no response from customer service to my emails.
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15 Dec 2023
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Order not yet received
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17 Dec 2023
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Not shipped yet.
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31 Jan 2024
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Cigar turned up fairly quick but quality was poor cigar fell apart half way through smoking
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23 May 2024
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Major gripe is the fact the web site is not as accessible as competitors i.e. Cgars!
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6 Feb 2024
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Post office delivery report not usually correct- sticks on ‘pending’
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24 May 2024
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First order was damaged, second order they sent the wrong cigars
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15 Apr 2024
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You cancelled the order after one week with no reason given.
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19 Dec 2023
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cigar not wrapped properly and was consequently squashed
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4 Nov 2023
 Verified review
You are great. I hit one star by mistake!
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16 Jun 2024
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3 Jun 2024
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