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Glamuse
Reviews:

1,758 reviews in the last 12 months1,771 total reviews  

4.84
Excellent
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Most relevant positive review

15 Mar 2024
 Verified review
I got inspired to purchase some beautiful sexy garments for my sweetie. Not having any experience with this type of shopping, led me to purchase multiple garments from 7 different online purveyors (Saks, Cosabella, Agent Provocateur, Fleurdumal, Etam, Ginia) in order to assess the products and the vendors. Yesterday, I returned almost everything from the above list and am keeping all 13 garments I ordered from Glamuse. The quality of the garments and the packaging from Glamuse is head and shoulders above the rest. A number of the other vendors I will never even consider again because their return policy and attitude is terrible. Some sent me different garments or sizes from what I ordered. The Glamuse shipment was spot on. With Glamuse, I cannot comment on their handling of returns because I didn’t want to give anything back. I know my sweetie and I will love the garments. I am hopeful that I got the right size. To all my brothers out there, you can’t go wrong here.

Most relevant negative review

7 Feb 2024
 Verified review
Absolutely the worst online shopping experience ever! Ordered 3 items but the website said there was a minimum order of 160 Euros because it was outside the EU (I'm in UK) so I ordered one more (sale) item to get to the minimum order. Order cost me £190 including shipping costs. Order received and I need to send one item back as it doesn't fit. Told by Glamuse this is not possible, I have to return the WHOLE order and reorder it again from scratch. Cost of returning items: £13.00 Meanwhile I get an unexpected invoice from FedEx for £55 because of import taxes. This was mentioned nowhere during the ordering process. So now I have an unexpected bill from FedEx, have borne the cost of returning 4 items instead of just one, and I have no items in my possession as I returned them all as instructed. I am nearly £70 out of pocket for nothing. I am not reordering and risking those costs again I am not using this company again. Utterly ridiculous rip-off ordering system from start to finish.
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Reviews for Glamuse

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21 Feb 2024
 Verified review

bad return/refund

They received my return 13/02 - on 20/03 mail sent to ask about the refund - no reply NOR refund
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Answer by Glamuse
22 Feb 2024
Hi, Upon verification, we did not receive an email from your end. We however apologize for the delay and proceeded with your reimbursement. We hope to bring you better satisfaction for your future orders. Best regards, Glamuse Customer Service
12 May 2024
 Verified review
You offer order 1 and get 2 for free. But I didn’t recieven the second string. Hoe come?
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Answer by Glamuse
13 May 2024
Hello, The offer was 'buy one lingerie set, get one bottom free', and you needed to add the second bottom to your cart. We noticed that you only ordered one bottom, so the offer didn't apply to your order. Thank you for your understanding. Best regards, Glamuse Customer Service
13 Feb 2024
 Verified review
Rubbish experience I ordered four item and only sent two Very expensive disappointment
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Answer by Glamuse
14 Feb 2024
Hello, We are very sorry for the inconvenience. Your order has been shipped in its entirety. We would like to take the liberty of contacting you by e-mail to discuss the situation with you. Please do not hesitate to contact us, Glamuse.
4 Jan 2024
 Verified review
I can't get my order because they don't give me the code for the post office
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Answer by Glamuse
5 Jan 2024
Hi, We are sorry for this delivery problem, which is beyond our control. Following your mail, we have contacted the carrier to understand what happened to your parcel. We will keep you updated as soon as we get a reply from them. Yours, The Glamuse Team.
21 Mar 2024
 Verified review
Not delivered, still waiting, client desk did not give an answer
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Answer by Glamuse
22 Mar 2024
Hello, We're sorry to hear that your parcel was not delivered on time. After checking, we have not received an e-mail from you. We did dispatch your parcel quickly. We have contacted the postal services in order to understand the reasons for this delay. Sincerely, Glamuse customer service.
21 Jun 2024
 Verified review
Slechte levering. Nog steeds geen levering gekegen na een maand
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Answer by Glamuse
22 Jun 2024
Hi, We are sorry for this delivery problem, which is beyond our control. We kindly remind you that an investigation is currently underway with the carrier to gather more information about the delivery of your parcel. We will keep you updated as soon as we receive a reply from them. Thank you for your understanding. Yours, The Glamuse Team.
12 Jun 2024
 Verified review
My refound was 10% less than my amount of the first order
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Answer by Glamuse
13 Jun 2024
Hello, we are sorry to hear that the delivery of your parcel did not go smoothly. We have refunded your order in full. Your new order is less than the amount of the credit. The difference is still available in your Glamuse account. Regards, Glamuse customer service
21 May 2024
 Verified review
Bit expensive and yet average…
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Answer by Glamuse
23 May 2024
Hello, we're sorry to hear that you're not completely satisfied with your purchase. You have 30 days to return an item that does not suit you. The return request must be made directly on the site in your Glamuse account, under the heading "My returns". Regards, Glamuse Customer Service
11 Apr 2024
 Verified review
Make a change of size possible
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Answer by Glamuse
12 Apr 2024
Hello, Unfortunately, we do not have an exchange procedure in place. However, you can return any item that doesn't suit you within 30 days of your order. We offer both store credits and cash refunds for returned items. Best regards, Glamuse Customer Service
15 Jun 2024
 Verified review
You’d with the wrong sizes
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Answer by Glamuse
17 Jun 2024
Hello, We are sorry to hear that your order did not meet your expectations. Our team will contact you shortly via email to resolve this matter to your satisfaction. Best regards, Glamuse Customer Service
6 Jun 2024
 Verified review
It’s too small
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Answer by Glamuse
7 Jun 2024
Hello, You have 30 days to return any items you're not completely satisfied with. Just visit the 'Return' section of your Glamuse account to start the return process. Best regards, Glamuse Customer Service
20 Jun 2024
 Verified review
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Answer by Glamuse
22 Jun 2024
Hi, Can you tell us more about your dissatisfaction? Thank you Best regards, Glamuse Team
20 Jun 2024
 Verified review
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Answer by Glamuse
22 Jun 2024
Hi, Can you tell us more about your dissatisfaction? Thank you Best regards, Glamuse Team
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Konz
14 Jun 2024
 Verified review
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19 May 2024
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15 May 2024
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Answer by Glamuse
16 May 2024
Hello, We're sorry to hear that you're not entirely satisfied with your purchase. We would like to take the liberty of contacting you by email to find out more about your experience on our site. Regards, Glamuse customer service.
10 May 2024
 Verified review
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13 Mar 2024
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