GlamuseReviews:
1,758 reviews in the last 12 months1,771 total reviews
Excellent
Most relevant positive review
15 Mar 2024
Verified review
I got inspired to purchase some beautiful sexy garments for my sweetie. Not having any experience with this type of shopping, led me to purchase multiple garments from 7 different online purveyors (Saks, Cosabella, Agent Provocateur, Fleurdumal, Etam, Ginia) in order to assess the products and the vendors. Yesterday, I returned almost everything from the above list and am keeping all 13 garments I ordered from Glamuse. The quality of the garments and the packaging from Glamuse is head and shoulders above the rest. A number of the other vendors I will never even consider again because their return policy and attitude is terrible. Some sent me different garments or sizes from what I ordered. The Glamuse shipment was spot on. With Glamuse, I cannot comment on their handling of returns because I didn’t want to give anything back. I know my sweetie and I will love the garments. I am hopeful that I got the right size. To all my brothers out there, you can’t go wrong here.
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Most relevant negative review
7 Feb 2024
Verified review
Absolutely the worst online shopping experience ever!
Ordered 3 items but the website said there was a minimum order of 160 Euros because it was outside the EU (I'm in UK) so I ordered one more (sale) item to get to the minimum order. Order cost me £190 including shipping costs.
Order received and I need to send one item back as it doesn't fit. Told by Glamuse this is not possible, I have to return the WHOLE order and reorder it again from scratch. Cost of returning items: £13.00
Meanwhile I get an unexpected invoice from FedEx for £55 because of import taxes. This was mentioned nowhere during the ordering process.
So now I have an unexpected bill from FedEx, have borne the cost of returning 4 items instead of just one, and I have no items in my possession as I returned them all as instructed. I am nearly £70 out of pocket for nothing.
I am not reordering and risking those costs again I am not using this company again. Utterly ridiculous rip-off ordering system from start to finish.
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Reviews for Glamuse
7 Dec 2023
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5 Dec 2023
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28 Nov 2023
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26 Nov 2023
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26 Nov 2023
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25 Nov 2023
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23 Nov 2023
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19 Nov 2023
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16 Nov 2023
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13 Nov 2023
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23 Oct 2023
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22 Oct 2023
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7 Feb 2024
Verified review
Absolutely the worst online shopping experience ever!
Ordered 3 items but the website said there was a minimum order of 160 Euros because it was outside the EU (I'm in UK) so I ordered one more (sale) item to get to the minimum order. Order cost me £190 including shipping costs.
Order received and I need to send one item back as it doesn't fit. Told by Glamuse this is not possible, I have to return the WHOLE order and reorder it again from scratch. Cost of returning items: £13.00
Meanwhile I get an unexpected invoice from FedEx for £55 because of import taxes. This was mentioned nowhere during the ordering process.
So now I have an unexpected bill from FedEx, have borne the cost of returning 4 items instead of just one, and I have no items in my possession as I returned them all as instructed. I am nearly £70 out of pocket for nothing.
I am not reordering and risking those costs again I am not using this company again. Utterly ridiculous rip-off ordering system from start to finish.
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Answer by Glamuse
8 Feb 2024
Hi, we are sorry to hear that you are not satisfied with your order. We offer free delivery on purchases of £149 or more, including all taxes and charges, from 17th January. As soon as we received your parcel, we gave you a full refund. Regards, Glamuse customer service
6 Feb 2024
Verified review
Sent the wrong size
I ordered a matching bra and pants which were lovely quality, nice wide back and thick straps but still looked really pretty - but they sent me the wrong size. Going through customer services was ok, they were nice but didn’t easily answer my question to send the wrong bra back and get the size I ordered. They were avoiding my questions about exchanging for the right one, but just said yes you will get a refund. Eventually they said the size I ordered was now out of stock. Luckily I could send back the bra and pants together as they were quite expensive and I didn’t want just the pants. They were nice enough but not entirely helpful, and I’m disappointed that I could not receive the item I ordered as I put a lot of time into researching the right bra.
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Answer by Glamuse
7 Feb 2024
Hello,
We apologize for any inconvenience that occurred during your last order.
After thorough verification, we can confirm that you received the correct size. The size indicated on the item box was the French size, which corresponds to the UK size you ordered. We understand the confusion that this might have provoked and we apologize for it. Unfortunately, the smaller size was not available. This explains why we had to refund you, as we couldn't send you the size that would have fit you.
We hope to bring you better satisfaction for your future orders. Do not hesitate to contact us before ordering if you need any complementary information.
Best regards.
The Glamuse Team
30 Jan 2024
Verified review
The underwear it’s self is pretty….🤢
The underwear it’s self is pretty. However, they had been previously worn/bought. I only know this because they “smelled” like another woman. Smelled is putting the scent nicely. What is really disturbing, is that they smelled so strongly that I couldn’t even try them on until I had to wash them. Literally, washing off another person’s stank. These panties were bought to wear under my wedding dress….wow. Such a tragic way to spend $100.00. Even more tragic is the fact that I really do not even feel comfortable wearing them after having smelled the poor hygiene of the women that bought them before me.
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Answer by Glamuse
31 Jan 2024
Hi,
We are sorry to hear that you're not entirely satisfied with your purchase.
We have checked the stock movements of the panties you ordered and they have never been sent to another customer before you.
We don't understand how this could have happened, especially as we check all items carefully before dispatch.
We'd like to take the liberty of contacting you by e-mail to find out more.
Best regards, Glamuse
23 Mar 2024
Verified review
The sizing is extremely off and hard to identify. Even with the size guide for USA it means nothing. It would be an extra chore to contact customer service and I don’t see anyone using the chat or calling out of country to clarify sizes that use unidentified nonsense. Beautiful pieces but crap shoot with sizing. Overpriced and most likely outsourced. Not sure why it’s like this. Disappointing
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CD
Carla d.
Voorburg
10 Apr 2024
Verified review
Nice range of products, no free return if you want cash refund
Nice range of products, quick delivery. Claim free returns is not complety true though, if you want a refund in stead of storecredit 5 euros will be deducted.
So the banner Free Shipping an Returns made me order with Glamuse, a second time I will reconsider now I have to pay a 5 euro 'fee'for wanting a cash return
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Answer by Glamuse
11 Apr 2024
Hello,
We apologize for any dissatisfaction with your experience at Glamuse.
As stated on our website, returns are entirely free when you choose store credit. However, if you prefer a direct refund, there will be a flat charge of 5 € deducted from the refund amount.
Best regards,
Glamuse Customer Service
14 Jan 2024
Verified review
The courrier…
They were supposed to deliver on the 8th of January last week… and never did for the reason of “no one was at the house” when I was there all day.
Then every day it got postponed to the next day. Today is January 14th and still haven’t received my shipment from DHL
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Answer by Glamuse
19 Jan 2024
Hello,
We apologize for the delivery delay. We have noticed that your package has finally been delivered, and we hope you will find great satisfaction in your purchase.
Best regards,
The Glamuse Team
26 May 2024
Verified review
L'ordine non è ancora arrivato al punto di ritiro. Al momento di acquisto c'era stato scritto che consegna sarà effettuata entro 24 maggio. Ma non è sucesso. E non ho ricevuto nessuna comunicazione il perché siete in ritardo. E poi mi state chiedendo la valutazione.
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Answer by Glamuse
27 May 2024
Hello, We are sorry to hear that you are not fully satisfied with your shopping experience. However, your parcel was delivered to a relay point on 22/05. You can now collect it with your ID.
Sincerely, Glamuse Customer Service
21 Mar 2024
Verified review
Fast shipment and nice products but now.. my last order is lost in the mail. They have started investigation but the order is from 2 weeks ago and I don't have a package or money back.. they tell me to wait but It's a lot of money and I really would like a solution.
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Answer by Glamuse
22 Mar 2024
Hello, We're sorry to hear that your parcel was not delivered on time. We did ship your parcel quickly. We have contacted the postal services in order to understand the reasons for this delay. Regards, Glamuse customer service.