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Glamuse
Reviews:

1,773 reviews in the last 12 months1,791 total reviews  

4.84
Excellent
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Most relevant positive review

15 Mar 2024
 Verified review
I got inspired to purchase some beautiful sexy garments for my sweetie. Not having any experience with this type of shopping, led me to purchase multiple garments from 7 different online purveyors (Saks, Cosabella, Agent Provocateur, Fleurdumal, Etam, Ginia) in order to assess the products and the vendors. Yesterday, I returned almost everything from the above list and am keeping all 13 garments I ordered from Glamuse. The quality of the garments and the packaging from Glamuse is head and shoulders above the rest. A number of the other vendors I will never even consider again because their return policy and attitude is terrible. Some sent me different garments or sizes from what I ordered. The Glamuse shipment was spot on. With Glamuse, I cannot comment on their handling of returns because I didn’t want to give anything back. I know my sweetie and I will love the garments. I am hopeful that I got the right size. To all my brothers out there, you can’t go wrong here.

Most relevant negative review

7 Feb 2024
 Verified review
Absolutely the worst online shopping experience ever! Ordered 3 items but the website said there was a minimum order of 160 Euros because it was outside the EU (I'm in UK) so I ordered one more (sale) item to get to the minimum order. Order cost me £190 including shipping costs. Order received and I need to send one item back as it doesn't fit. Told by Glamuse this is not possible, I have to return the WHOLE order and reorder it again from scratch. Cost of returning items: £13.00 Meanwhile I get an unexpected invoice from FedEx for £55 because of import taxes. This was mentioned nowhere during the ordering process. So now I have an unexpected bill from FedEx, have borne the cost of returning 4 items instead of just one, and I have no items in my possession as I returned them all as instructed. I am nearly £70 out of pocket for nothing. I am not reordering and risking those costs again I am not using this company again. Utterly ridiculous rip-off ordering system from start to finish.
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Reviews for Glamuse

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30 Jun 2024
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4 Jul 2024
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The return options for Denmark is none existent and was very complicated and expensive. Which is sad because I truely liked the website and the content and prices(just not for returns)
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22 Jul 2024
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Need a comprehensive sizing comparison chart

Make it very clear that for your purposes, French sizing differs from EU sizing in your drop diwn suze menu, or else offer a UK sizing option to avoid confusion
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Answer by Glamuse
24 Jul 2024
Hello, thank you for writing a review. On our website, UK and EU sizes are indicated to avoid any confusion. Please do not hesitate to contact us for further information.
7 Jul 2024
 Verified review
I still have not received my order for my last order and have already emailed twice about this. I got no answer!
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Answer by Glamuse
8 Jul 2024
We're sorry, but after checking we have not received any emails from you. Hello, We apologise for this delivery problem, which is beyond our control. We have contacted the postal services to obtain more information about the delivery of your parcel. We will keep you informed by email as soon as we receive a response from them. Regards, your Glamuse customer service.