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14 Apr 2024
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Posted out last order super fast, always send good quality plants, reliable and quick. I always just come back to pro shrimp because of this. Best prices and little deals to save a bit on larger orders.
Only thing that could be better is more plants being in stock but I imagine that's just supply and demand. There's a few plants they dont seem to stock at all, like typical dutch aquascape plants like Nesea Golden, these would be great to get all from pro shrimp rather than scouring ebay, if they ever expand their range more :)
I bought some tropica soil, but received dennerle. The slip in the box said dennerle too … which is not what was ordered. So clearly they changed it as tropica was also then out of stock.
I have not returned due to the hassle and others over on UKAPS forum saying it is likely the same thing overall. But that’s not the point. I wanted a particular product… hence paying money for it. To then just shrug shoulders, change the order and send it without any discussion is unprofessional.
Sadly this is my second bad experience with this store. Even being a little cheaper won’t get my business next time now.
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Reviews for pro-shrimp.co.uk
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14 Oct 2023
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12 Oct 2023
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12 Oct 2023
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7 Oct 2023
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6 Oct 2023
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4 Oct 2023
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3 Oct 2023
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2 Oct 2023
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1 Oct 2023
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1 Oct 2023
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27 Jan 2024
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Changed the order and sent without communication
I bought some tropica soil, but received dennerle. The slip in the box said dennerle too … which is not what was ordered. So clearly they changed it as tropica was also then out of stock.
I have not returned due to the hassle and others over on UKAPS forum saying it is likely the same thing overall. But that’s not the point. I wanted a particular product… hence paying money for it. To then just shrug shoulders, change the order and send it without any discussion is unprofessional.
Sadly this is my second bad experience with this store. Even being a little cheaper won’t get my business next time now.
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6 Feb 2024
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Highly Disappointed
Ordered, plants arrived and were very damaged and just shoved in a bag not well packaged.
I contacted customer service the same day and was asked to send pics and they would refund or resend.
I heard nothing back then got an invoice for another order of plants at £0 cost out of the blue. I sent a message back saying I would like a refund as i don't have room for any more plants as I purchased new ones when the other come damaged from else where.
I have had no response and no refund.
Highly disappointed!
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8 Nov 2023
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Product was ace but unfortunately the couriers used were not very effective. The first provided very little communication and eventually returned to sender. The second seem did deliver but took a few days longer than their tracker indicated. Both were inconvenient in terms of needing to be present for delivery.
The delivery of live stock had no issues at all.
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25 May 2024
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worst online petshop ive used
ordered aquafleur and was sent cheap tatty alternatives covered in pests. ordered a few lucky dip plants on sale ( noted they would be a little brown and sorry for themselves) they turned up as black goo in a pot stinking of rotten plants and stagnent water. DO NOT USE THIS COMPANY, they will take your money and then take liberties
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19 Nov 2023
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Awful communication
Took my order took a really long time to come with zero communication about my order like shipping updaters or expected delivery dates never answered phone didn’t reply to email absolutely shocking it’s a pity that sometimes the only place you can get certain things is here otherwise I would not touch this place with a barge pole
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15 Mar 2024
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I'll be going elsewhere.
I've bought plenty of plants from pro shrimp no problems, but my last 2 orders have been really naff. Crypts had melted before I received them and my last order of tropica crypt parva were so small I doubt Tropica would have sent them out like that. Sorry guys I won't be coming back.
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10 Mar 2024
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No answer to support
Sadly they had been great for delivery but sadly we had an issue and couldn’t get hold of them, they ignored the online support forms and the phone numbers lead to nothing but an automated message saying to use the forms and no one to take a call before hanging you up
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19 Apr 2024
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The packaging was excellent ….but my…
The packaging was excellent ….but my questions regarding my shrimps were unanswered ….after 2 days ….90% of them died and my water was excellent and professionally tested …..but I had no response from Pro shrimp ….a shame really as I was hoping it would be good .
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6 Nov 2023
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Dead plants
Bought three plants, two were dead on arrival. The one that survived is doing well, but for the short delivery time I paid extra for the other two plants must have been dead before shipping.
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11 Dec 2023
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Plant order was delayed by royal mail by 24 hours, all plants arrived with melted leaves. Subsequently they are now all dead. Not happy with my order whatsoever. Wasted over £40.