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Most relevant positive review
12 Nov 2023
Verified review
Liked that the site was able to determine automatically that I was in the USA and adjusted prices, shipping details, etc., for USA. Great prices. I also liked the ability to select Express Delivery to the USA for such a reasonable cost ($3 USD). Transaction was seamless, product was quickly readied for transit, and delivered within three days and one hour of order (ordered online 20231105 @ 1627 local time and was delivered to my door on 20231108 @ 1715 local time) - faster than many Amazon deliveries - and this was from across the pond, across the USA (Los Angeles, CA area), through customs and to my door in less than three days and one hour! Product was found to be exactly as ordered! With performance and prices like this (especially including the great Express Delivery price and speed), I will definitely be a repeat customer (this was my first purchase from Sole Trader Outlet) and will be one of the places I shop for my upcoming Christmas gift purchases! Still can't believe the shipment made it to me faster than an Amazon order I put in the same day on a different item!
The shop team were great and ordered a size 8 for me (EU42) as not in stock. A size 41 was sent - this is not an 8, which apparently is not available. As a result too small and I need to send back for a refund. Please ensure you have the right sizing.
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Reviews for SOLETRADER
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19 Aug 2024
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Sent me the wrong size shoe just sloppy probably didn't have my size just sent the next size up ordered for my holidays now won't get the right size before I go away and the hassle of sending them back
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9 Aug 2024
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My trainers got sent to another customer and no one called me to inform me that this has happened and now I'm waiting over a week to hopefully get them.called the shop and had no joy from them
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3 Sept 2024
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Worn shoe sold ‘as new’
Unfortunately one of the shoes I ordered had clearly been worn and was either ex-display or a return as it was creased and dirty. Have yet to receive a response from my complaint…
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3 Sept 2024
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Accepted and order for a stock item. Failed to dispatch. Refunded next day delivery. Then the next day sole trader cancelled the order, still waiting for a refund
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1 Sept 2024
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Order was accepted online for stock that was supposedly available at the time. I had my order cancelled after waiting 5 days for an update.
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1 Sept 2024
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Ordered a pair of trainers in stock, money was taken out of my bank only to be later told the trainers were not in stock.
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31 Aug 2024
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I ordered school shoes and received a message a few days later to say they’re not in stock. Totally unacceptable.
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24 Aug 2024
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Cancelled order with no reason after 5 days.
Especially when subscribed for SOLEX to get next day delivery
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3 Sept 2024
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Wrong size
Ordered a size 12 got a size 13 !!!
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5 Sept 2024
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5 Sept 2024
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26 Aug 2024
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24 Aug 2024
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20 Aug 2024
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19 Aug 2024
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19 Aug 2024
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7 Aug 2024
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5 Aug 2024
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I visit your store in Braintree Freeport very first time I have been served the lady called Abi. She was excellent. Customer service was great I bought summer lady’s sandals She ordered for me didn’t have available to take with me. I went to collect the next day. She immediately recognise my face and she responded very quick and sent. Thanks enough..
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23 Jul 2024
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A great shop
The shop assistants were friendly, helpful and knowledgeable without being overbearing or pushy. It was quite refreshing to be served promptly when buying shoes. Too often we are left hanging around in other shops. And the cost of the shoes are very competitive.
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6 Aug 2024
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Visited the store in Livingston, Glasgow and was pleased with their stock. Was also very impressed with the young man who attended to me. Customer relations unfortunately isn’t what it used to be but he was the exception. Will definitely be back.