SOLETRADER- Logo - reviews

SOLETRADER
Reviews:

2,786 reviews in the last 12 months44,669 total reviews  

4.65
Excellent

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Valid

Includes Buyer Protection
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Most relevant positive review

12 Nov 2023
 Verified review
Liked that the site was able to determine automatically that I was in the USA and adjusted prices, shipping details, etc., for USA. Great prices. I also liked the ability to select Express Delivery to the USA for such a reasonable cost ($3 USD). Transaction was seamless, product was quickly readied for transit, and delivered within three days and one hour of order (ordered online 20231105 @ 1627 local time and was delivered to my door on 20231108 @ 1715 local time) - faster than many Amazon deliveries - and this was from across the pond, across the USA (Los Angeles, CA area), through customs and to my door in less than three days and one hour! Product was found to be exactly as ordered! With performance and prices like this (especially including the great Express Delivery price and speed), I will definitely be a repeat customer (this was my first purchase from Sole Trader Outlet) and will be one of the places I shop for my upcoming Christmas gift purchases! Still can't believe the shipment made it to me faster than an Amazon order I put in the same day on a different item!

Most relevant negative review

4 Jul 2024
 Verified review
The shop team were great and ordered a size 8 for me (EU42) as not in stock. A size 41 was sent - this is not an 8, which apparently is not available. As a result too small and I need to send back for a refund. Please ensure you have the right sizing.
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Reviews for SOLETRADER

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4 Oct 2024
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3 Oct 2024
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3 Oct 2024
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3 Oct 2024
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10 Oct 2024
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Ordered a pair of Hugo boss trainers and the arrived with dirt marks and creases over them. So sent them back to get a new pair swapped over only to receive a refund not a new pair. I then ordered another pair of the same trainers for them to also turn up with marks on them. Will not be ordering from sole trader again.
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4 days ago
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5 days ago
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6 days ago
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13 days ago
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2 Sept 2024
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Incredible customer service

Went in to get my son a pair of shoes for a funeral and they didn’t have his size in the shoe we had picked. The girl went through the back and brought through every shoe they had in his size and in black - she was an absolute star and couldn’t have been anymore help. Fantastic customer service going above and beyond
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20 Sept 2024
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Speedy delivery and exchange

My shoes were not only beautifully packed but arrived very quickly. They didn’t fit but I returned them, the right size arrived very quickly and I was kept up to date with my refund. I would have preferred not to have been charged postage to return my order though!
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17 Sept 2024
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I bought a pair of shoes that was unfortunately a size too large, I was hoping for a size 7 that would have been ideal but they are not available in that size. I would like to add that the staff in the shop in Castleford were very helpful.
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1 Sept 2024
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Friendly and professional staff…. Great quality shoes and trainers! I purchased some Kickers for my daughter for school, who also got her eyes on some other footwear in store… prob only good quality footwear store in the area….
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4 Sept 2024
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Excellent Bought my husband boots for a nice surprise He loved them so much he bought another two pairs👀👍The service from start to finish was perfect.Delivery was very quick by the carrier.Thanks Sole Trader👍
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12 Sept 2024
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Next day delivery

There was a pair of shoes that I particularly liked at a great price but not in my size. I was most impressed that she right size was delivered to my home the very next day. Great service in the shop too.
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11 Sept 2024
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Very helpful and well mannered salesman.

The shop exhibition layout was very nice . The best part of the experience was the shop assistant who was extremely helpful , patient and obliging . It was his assistance which encouraged me to buy.
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7 Sept 2024
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Shop assistant was very helpful, they didn’t have my daughter’s shoe size in store, however she ordered them online & they turned up within the required time. Would highly recommend this store!
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4 Sept 2024
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Short staffed but great service

Cashier in Braintree freeport was on his own and attempting to serve 3 people. The size we needed wasn’t in store but he wasn’t fazed or stressed and offered to place order online
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30 Sept 2024
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Staff were very helpful and I liked that it wasn't super busy in there so staff could be available to help when needed. Thr layout of the store was visually appealing too.
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16 Sept 2024
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Nice salespeople and refunding process

Nice salespeople, I forgot my card when returning shoes but I was able to return the item anyway what was brilliant Great and innovative system, was very impressed.
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