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Most relevant positive review
18 Jan 2024
Verified review
Ordered Three AudioQuest Forest 48G HDMI Cables two 2 Meters and one 1 Meter on 7/1/24 Sun 7pm arrived 9/1/24 Tuesday at MD by Royal Mail. They were securely packages inside official AudioQuest Boxes and arrived undamaged. While futureshop weren't the cheapest (not a lot in it) others never showed the official packaging in their sales info and I was concerned you may not receive genuine AudioQuest Cables. I have used True HQ Ultra High Speed 2.1 & Clearer Audio Copper Line 2.1 HDMI Cables and as another reviewer said on a rival site if your not coming from Budged Cables the improvements aren't massive but they are there. I would say picture for me has improved the most with sharpness while sound is a little better defined in the high range! I would use futureshop again for my cable very pleased
Nothing like receiving an opportunity to review a product that hasn’t even been delivered yet! Poor communication and no idea when I will get my cables….
Comment since writing review above: I’m always impressed by companies that take the time to read and respond to reviews such as in this case. Although not entirely happy with the wait I appreciate it is out of Futureshops control
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Reviews for FutureShop.co.uk
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3 Aug 2024
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Answer by FutureShop.co.uk
16 Aug 2024
Thank you for the 5 stars! We’re thrilled to hear you had a great experience. We look forward to serving you again!
3 Aug 2024
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Answer by FutureShop.co.uk
16 Aug 2024
Thank you for the 5-star rating! We’re thrilled you had a great experience. We look forward to assisting you again soon!
3 Aug 2024
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Answer by FutureShop.co.uk
16 Aug 2024
Thank you for the 5 stars! We’re thrilled you had an excellent experience. We look forward to serving you again soon!
3 Aug 2024
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Answer by FutureShop.co.uk
16 Aug 2024
Thank you for the 5 stars! We're so glad you had a great experience
19 Aug 2024
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Answer by FutureShop.co.uk
20 Aug 2024
Dear Jonathan,
Thank you for taking the time to share your feedback with us, both on Trusted Shops and through our customer service team.
We sincerely apologise that the fuse you received did not meet your expectations.
We understand how frustrating this must have been, as we strive to provide our customers with high-quality products.
The fuse in question was part of a batch directly supplied to us by the manufacturer. We will be returning it to them for immediate quality control inspection.
Your concerns have been escalated to our management team for further review, they will also inspect the fuse on return.
We believe we have already sent you return instructions. Please let us know if you prefer a replacement or refund, and we will be happy to accommodate your request.
If there is anything else we can do for you, please contact the team at servicedesk@futureshop.co.uk
Thank you for your understanding and feedback, it is appreciated.
Kindest regards,
Future Shop
Hi there,
We're sorry to see your 3-star rating. We always aim to provide the best service and products, so if anything specific didn't meet your expectations, please let us know.
We'd love the opportunity to make things right for you.
Please email us at servicedesk@futureshop.co.uk or call +44 208 905 1555.
We look forward to hearing from you.
25 Jul 2024
Verified review
I'm 65 years old. This is the best service I have ever received from a shop online or high street. From the first call I made to futureshop they wanted to make sure I get what I needed at the best possible price. They also returned promised phone calls. The product I purchased was better than expected and works flawlessly. thank you very Gary and Mark.
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Answer by FutureShop.co.uk
16 Aug 2024
Thank you so much for your kind words! We’re thrilled to hear that Gary and Mark provided you with such excellent service and that you’re pleased with your purchase. Your satisfaction means a lot to us, and we’re here for you anytime you need assistance.
14 Jul 2024
Verified review
Excellent service
Super service simple ordering process. The speaker cables arrived professionally terminated with QED Airlok banana plugs both ends, and arrived promptly after a 96 hour burn in. The sound these cables provide is a massive improvement over what I had been using. I can highly recommend Futureshop.
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Answer by FutureShop.co.uk
16 Aug 2024
Thank you for the excellent review! We're thrilled to hear that the speaker cables and their burn-in made such a positive difference. It's great to know our service and the QED Airlok banana plugs met your expectations. We appreciate your recommendation and look forward to assisting you again!
27 Jul 2024
Verified review
i honestly swear TOP
i honestly swear i have never dealt with such a professional company, fabulous to talk to on the phone, everything is sent faster than they say it will be, and their knowledge is beyond belief , i will never use anyone else, so i would give 10 stars but there is only 5. thanks guys amazing
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Answer by FutureShop.co.uk
16 Aug 2024
Wow, thank you for your amazing review! We are truly honoured by your kind words. We strive to provide exceptional service and it's incredibly rewarding to hear that we have exceeded your expectations. Your satisfaction is our top priority and we are thrilled to know that you found our team professional, our communication fabulous, and our delivery faster than expected.
We appreciate your loyalty and trust in us.
5 Jul 2024
Verified review
Used Future Shop multiple times now and always happy with the service, selection and prices. Good AV cables are difficult to source (and overly expensive) in NZ, so have no qualms about using Future Shop. Shipping to NZ is pretty quick using the standard Royal Mail shipping.
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Answer by FutureShop.co.uk
16 Aug 2024
Thank you for your continued support! We're thrilled to hear that our service, selection, and prices have consistently met your expectations. It's great to know that our shipping to New Zealand has been quick and reliable for you. We truly appreciate your loyalty and look forward to serving you again!
31 Jul 2024
Verified review
Always best and fastest service. Even so much that, during my last order, when the length of cables I ordered was not available, they sent longer and actually costlier ones at no extra cost. That was pretty amazing.
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Answer by FutureShop.co.uk
16 Aug 2024
Hi Barkin,
Thank you for your fantastic review! We are thrilled to hear that you consistently receive the best and fastest service from us. Your satisfaction is our top priority, and we are delighted to know that we have met your expectations.
It's amazing to hear that during your last order, we sent longer and costlier cables at no extra cost. We always strive to go the extra mile for our customers.
4 Jul 2024
Verified review
Best AV company out there
This is probably the best Audi visual company out there. I wouldn't go anywhere else from now on. Everything so far from service, support, price and care has been outstanding. If I could give 10 star I would
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Answer by FutureShop.co.uk
4 Jul 2024
Hi Gurmit,
Thank you so much for your glowing review! We're thrilled to hear that you consider Future Shop the best AV company and that you've had such a positive experience with us.
Your satisfaction and feedback mean a lot to us, and we're committed to continuing to provide outstanding service and support.
22 Jul 2024
Verified review
I have received good advice from them in the past, their products are superior quality and I receive their shipments in the US faster than I do from most US outlets.
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Answer by FutureShop.co.uk
16 Aug 2024
Thank you for the wonderful feedback! We’re thrilled to hear you’ve found our advice helpful and our products to be of superior quality. It’s great to know our shipping speed to the US exceeds your expectations. We look forward to serving you again!
11 Jul 2024
Verified review
Excellent Kimber 4VS speaker cable that I could buy in bulk and then terminate myself. Everything was as expected. Highly recommended. Would purchase from again.
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Answer by FutureShop.co.uk
16 Aug 2024
Thank you for the great review! We're glad the Kimber 4VS speaker cable met your expectations and that you appreciated the option to buy in bulk. We look forward to serving you again in the future!
31 Jul 2024
Verified review
Great price and service from Futureshop.
Bought an Audioquest optical cable for my system. Price on Futureshop was really good. Delivery was very quick. Communication from Futureshop excellent.
10/10.
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Answer by FutureShop.co.uk
16 Aug 2024
Thank you for your fantastic review! We are thrilled to hear that you had a great experience with Future Shop. We strive to offer competitive prices and excellent service to our customers. We are glad to know that you found the price of the Audioquest optical cable to be really good and that the delivery was very quick.
We take pride in our communication and it's great to hear that you found it excellent.
1 Aug 2024
Verified review
Excellent service
Great high quality products with a wide price range to suit your budget.
Free cable burn in, professional crimping termination. Delivery is also very good.
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Answer by FutureShop.co.uk
16 Aug 2024
Hi Simon,
Thank you for your review! We are thrilled to hear that you had an excellent experience with our service. We take pride in providing high-quality products and a wide range of prices to accommodate different budgets.
It's great to know that you appreciated our free cable burn-in service and professional crimping termination.
11 Jul 2024
Verified review
Great service from web site to delivery. The product I ordered was just what I was after and the prompt delivery and notification provided a great service
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Answer by FutureShop.co.uk
16 Aug 2024
Hi Stephen,
Thank you for your wonderful feedback! We’re thrilled to hear you were satisfied with our website, delivery, and product. It’s great to know everything met your expectations. We look forward to serving you again!
5 Jul 2024
Verified review
Happy with the service from futureshop , i have used them many times over the years. They have excellent knowledge on speaker cables and interconnects .
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Answer by FutureShop.co.uk
16 Aug 2024
Hi Kieran,
Thank you for your continued trust in Future Shop! We're delighted to hear that our expertise in speaker cables and interconnects has been helpful to you over the years. We truly appreciate your loyalty and look forward to assisting you again soon!
22 Jul 2024
Verified review
Called Futureshop as a bit of a newbie and got some great advice from the team. Delighted with my purchases and the advice in full. Thanks team.
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Answer by FutureShop.co.uk
16 Aug 2024
Hi Lee,
Thank you for your kind words! We're glad our team could provide you with the advice you needed and that you’re delighted with your purchases.
13 Jul 2024
Verified review
Friendly staff and an extensive range of equipment. Prices are quite competitive too. Burn in service and money back conditions are great too.
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Answer by FutureShop.co.uk
16 Aug 2024
Thank you for the wonderful feedback! We're glad you enjoyed our friendly staff, extensive range, and competitive prices. It’s great to hear that our burn-in service and money-back conditions also met your expectations. We look forward to assisting you again!