FutureShop.co.ukReviews:
1,549 reviews in the last 12 months18,590 total reviews
Excellent
TrustmarkValid
Most relevant positive review
18 Jan 2024
Verified review
Ordered Three AudioQuest Forest 48G HDMI Cables two 2 Meters and one 1 Meter on 7/1/24 Sun 7pm arrived 9/1/24 Tuesday at MD by Royal Mail. They were securely packages inside official AudioQuest Boxes and arrived undamaged. While futureshop weren't the cheapest (not a lot in it) others never showed the official packaging in their sales info and I was concerned you may not receive genuine AudioQuest Cables. I have used True HQ Ultra High Speed 2.1 & Clearer Audio Copper Line 2.1 HDMI Cables and as another reviewer said on a rival site if your not coming from Budged Cables the improvements aren't massive but they are there. I would say picture for me has improved the most with sharpness while sound is a little better defined in the high range! I would use futureshop again for my cable very pleased
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Most relevant negative review
22 Apr 2024
Verified review
Nothing like receiving an opportunity to review a product that hasn’t even been delivered yet! Poor communication and no idea when I will get my cables….
Comment since writing review above: I’m always impressed by companies that take the time to read and respond to reviews such as in this case. Although not entirely happy with the wait I appreciate it is out of Futureshops control
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MC
Mike C.
Bedford
Reviews for FutureShop.co.uk
26 Apr 2024
Verified review
Excellent costomer service and quick delivery.
When my order for a speaker cable were not in stock I got a better and more expencive cable for no extra cost. Quick delivery and solid packaging as well.
So I'm very happy with my experiences from futureshop.
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Answer by FutureShop.co.uk
1 May 2024
Hi Tor Richard,
Thank you so much for your wonderful feedback! We're thrilled to hear that you had such a positive experience with our customer service and delivery process. It's always our goal to ensure customer satisfaction, even if it means providing a better product at no extra cost when an item is out of stock.
We're delighted that we could exceed your expectations and provide you with a seamless shopping experience.
2 Jan 2024
Verified review
Great variety of top class products, competitive pricing, easy to navigate website combined with excellent communication and super fast delivery what's not to love. Burn in service also available, WOW.
Used them twice and I'll use them every time
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Answer by FutureShop.co.uk
3 Jan 2024
Hi Anthony,
Your glowing feedback has truly brightened our day. We're overjoyed to hear that you've had such positive experiences with our variety of top-class products, competitive pricing, user-friendly website, and communication and delivery services.
It's particularly gratifying to know that our burn-in service also caught your attention and added value to your experience. We aim to provide a comprehensive and satisfying shopping experience, and your comments affirm our efforts.
Thank you for choosing us not once but twice and for your commitment to use our services in the future.
We're here to assist you anytime and look forward to your next visit.
28 Dec 2023
Verified review
Excellent Service
The fibre optic lead was received very promptly & made a huge difference to the sound quality transmitted from my TV connector compared to the Hi-fi lead supplied with the connector.
The transaction from start to finish was straight forward.
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Answer by FutureShop.co.uk
29 Dec 2023
It's fantastic to hear about the improvement in sound quality you've experienced with our fibre optic lead. We're delighted that it has significantly enhanced your audio experience from your TV connector.
Thank you for acknowledging our prompt service. We take pride in ensuring that our customers receive their products quickly and efficiently. Your feedback is greatly appreciated and helps us continue to provide excellent service and high-quality products.
If you have any further needs or questions, we're always here to assist.
7 Mar 2024
Verified review
I liked the product description, and that of cable ‘burn in’ which I wasn’t aware of, and which was completed free (as an option).
The product was speedily delivered and very well packed.
Overall an excellent excellent buying experience.
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Answer by FutureShop.co.uk
11 Mar 2024
Thank you for your review of Future Shop. We are happy to hear that you liked our products description and learned about the 'burn in' process, which we offer as a complimentary option. We take pride in providing speedy delivery and ensuring our products are well-packed.
Thank you for your feedback and we hope to continue providing you with excellent buying experiences in the future.
12 Jan 2024
Verified review
I found the website easy to navigate and to place order, The cable I had ordered arrived quickly after the new year break and I was pleased to get quick service.
I certainly consider Futureshop again for my next purchase, hopefully soon.
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Answer by FutureShop.co.uk
15 Jan 2024
We're delighted to hear about your seamless experience with our website and the prompt delivery of your cable, especially right after the New Year break.
It's wonderful to know that our efforts to provide efficient service have met your expectations.
17 Jun 2024
Verified review
Loved the service, ordered the SR 35 and received it by courier very soon after .
Delivery was tracked so i knew when it was to be delivered. I was even more delighted when i received a free case to protect my new device, top marks.
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Answer by FutureShop.co.uk
17 Jun 2024
Thank you for your 5-star review! We're delighted you loved our service and enjoyed the prompt, tracked delivery, along with the free case for your SR35.
6 Mar 2024
Verified review
Another fine purchase.
I don’t think you could do anything better.
Well pleased with all my upgrade purchases from Futureshop.
First class experience, knowledge of customer advisors vast, with friendly and polite communication.
Thank you Futureshop.
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Answer by FutureShop.co.uk
11 Mar 2024
Hi Christopher,
Thank you for your review of Future Shop! We are thrilled to hear that you had a great experience with us and that you are well pleased with your upgrade purchases. Our customer advisors pride themselves on their knowledge and friendly communication, and we are pleased to know that it has not gone unnoticed.
We appreciate your support and we look forward to serving you again in the future.
12 Apr 2024
Verified review
I’d been let down by Richer Sounds, when buying Focal headphones. I made one call to Futureshop and Steve sorted everything out immediately, and the headphones arrived next day. Fast, friendly and efficient service all round.
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Answer by FutureShop.co.uk
19 Apr 2024
Thank you for your review of Future Shop. We are sorry to hear about your experience with our competitor, Richer Sounds. We are glad that you chose to give us a chance and that our employee Steve was able to provide you with fast, friendly, and efficient service.
We pride ourselves on providing excellent customer service and we are happy that you received your Focal headphones promptly. We appreciate your business and hope to serve you again in the future.
22 Feb 2024
Verified review
Audioquest Rocket 11
Very quick service with a personal touch…e-mail reminder that I’d only ordered 1 speaker cable (that’s all I needed) and that only white was in stock, I’d ordered black. Stock does seem to be an issue looking at other reviews.
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Answer by FutureShop.co.uk
25 Feb 2024
Hi Stuart,
Thank you for your feedback! We're pleased to hear that you appreciated the personal touch and the quick service. We apologise for any inconvenience regarding the stock availability of the cable colour you preferred. We understand that it can be frustrating when the desired colour is not available. We'll certainly take note of your comments regarding stock availability and strive to improve in this area.
25 Jan 2024
Verified review
Very wide selection of quality products. Excellent customer service even to the extent of checking mocking up an unusual speaker connection arrangement to determine whether a particular product I was interested in would work.
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Answer by FutureShop.co.uk
26 Jan 2024
Hi Adrian,
So pleased to hear that you were impressed with our wide selection of quality products. We take pride in providing excellent customer service, and we are happy to go the extra mile to ensure our customers' satisfaction.
Hope to see you again soon at Future Shop.
28 Feb 2024
Verified review
Very helpful advice
I received very helpful advice over the phone by a member of staff who really knew the product range very well. He recommended a suitable speaker cable for my ceiling speakers, which I am very happy with. Highly recommended.
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Answer by FutureShop.co.uk
29 Feb 2024
Hi Jake,
We're thrilled to hear about your positive experience! Providing knowledgeable and helpful advice is something we take pride in, and we're glad that our staff member was able to assist you in finding the perfect speaker cable for your needs. Thank you for your recommendation.
17 Feb 2024
Verified review
I was well impressed with my purchase and the distribution of the product,the sound quality has improved significantly since I installed the new fuse,l was a bit sceptical at first but there is a definite audio improvements
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Answer by FutureShop.co.uk
22 Feb 2024
Thank you for sharing your positive experience! We're delighted to hear that you were impressed with your purchase and the distribution process. It's fantastic to know that the new fuse has made a significant improvement in sound quality for you. We understand that skepticism is natural, but we're thrilled that you've noticed a definite audio enhancement after installation.
SB
Sean B.
Belfast
26 Jan 2024
Verified review
Got an Audioquest Pearl ethernet cable as an experiment rather than with great expectation. It cost less than£20 but has brought huge improvements in sound quality to my newly acquired Kef LS60s. Well worth every penny.
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Answer by FutureShop.co.uk
4 Feb 2024
Thank you for your review of Future Shop.
We are thrilled to hear that your AudioQuest Pearl ethernet cable exceeded your expectations and brought significant improvements to your Kef LS60 speakers.
We pride ourselves on offering high-quality products at affordable prices and are glad to hear that this cable was a worthwhile investment for you.
MK
Mr.D. K.
London
29 Mar 2024
Verified review
Products are on point & exceptional.
Delivery on time.
Website east use.
Should you need help or advice, future shop are happy to give it.
I do not have any ideas on how to improve their service, & I keep coming back!
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Answer by FutureShop.co.uk
2 Apr 2024
Thank you for your glowing review! We're delighted to hear that you find our products exceptional, our delivery timely, and our website easy to use. Providing helpful advice and assistance is a cornerstone of our service, so it's wonderful to know that you appreciate it. Your loyalty means the world to us, and we're thrilled to have you as a returning customer.
PL
Paul L.
Cupar
22 Feb 2024
Verified review
I was not sure what the connection cable I needed was called. The website allows you to say what you are connecting to what. The cable provided is first class and really improves the sound of my technics record deck
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Answer by FutureShop.co.uk
25 Feb 2024
Hi Paul,
It's great to hear that our website's feature helped you find the right connection cable for your Technics record deck. We strive to make the shopping experience as convenient as possible, and we're delighted that you're satisfied with the quality of the cable and its positive impact on your sound experience.
25 Jun 2024
Verified review
Confident Buyer
Always feel confident to buy from futureshop as they have great products in every single category.
Support is always just a text or call away and they will answer your questions to the best of their abilities.
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Answer by FutureShop.co.uk
26 Jun 2024
Hi Ellis,
Thank you for your fantastic 5-star review and for being a confident buyer with Future Shop! We're delighted to hear that you appreciate our wide range of high-quality products across all categories.
Our team is dedicated to providing excellent support, and we're glad to know that you find our assistance helpful and readily available. Your trust and satisfaction mean the world to us.
4 Jul 2024
Verified review
Best AV company out there
This is probably the best Audi visual company out there. I wouldn't go anywhere else from now on. Everything so far from service, support, price and care has been outstanding. If I could give 10 star I would
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Answer by FutureShop.co.uk
4 Jul 2024
Hi Gurmit,
Thank you so much for your glowing review! We're thrilled to hear that you consider Future Shop the best AV company and that you've had such a positive experience with us.
Your satisfaction and feedback mean a lot to us, and we're committed to continuing to provide outstanding service and support.
20 May 2024
Verified review
Back to The Future Shop
I’m pleased with recent purchase of a hifi cable from Future Shop. I’m a repeat customer and always find it a very satisfying experience because of the ease of the online transactions and expedient shipment.
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Answer by FutureShop.co.uk
23 May 2024
Thank you for your positive review of our company, Future Shop. We are thrilled to hear that you had a satisfying experience with your recent purchase of a hifi cable. As a repeat customer, we appreciate your continued support and are happy to hear that our online transactions and shipping process have met your expectations.
Thank you for choosing Future Shop and we hope to serve you again in the future.
19 Feb 2024
Verified review
Great customer service
Had a problem with customer service which was quickly resolved by Mark who took the time and trouble to oversee my order.
It's the mark (no pun intended) of a good company that responds to problems quickly.
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29 Nov 2023
Verified review
Excellent service, friendly staff that keep you informed about the progress of your order, even when I had an issue with one order it was rectified immediately after just one phone call couldn’t ask for more.
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Answer by FutureShop.co.uk
30 Nov 2023
Hi Peter,
Thank you for your review of Future Shop! We are delighted to hear that you had an excellent experience with our service and found our staff to be friendly and informative. We strive to provide the best possible service to our customers and we are glad that we were able to rectify any issues promptly.