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Most relevant positive review
12 May 2024
Verified review
My Samsung Freestyle 2 projector fell from a cabinet and sustained damaged to the cradle. I attempted to bend the metal cradle back into shape but it remained compromised and as a result would tilt over when used a certain angles. I contacted Samsung spare parts but they responded to say they were unable to find the part. Several fruitless internet searches later and I was bracing myself for a £600-£800 outlay for a replacement projector, before I stumbled across fixpart.co.uk. I was a little sceptical as the cradle was advertised on fixpart.co.uk as a genuine Samsung part despite Samsung themselves being unable to source the part and I'd also read a small number of trust pilot reviews from customers claiming to have purchased parts which didn't arrive or took several weeks or months for delayed delivery. I decided to proceed with the order at risk, prepared to write off the £60 (£50 + VAT + reasonable £5.79 processing and delivery charge) order as seemed sensible vs. cost of a entirely new projector. I ordered from the UK at 7pm Friday evening of the May bank holiday weekend, I received an instant order confirmation email and tracking link, the part was dispatched that day and I took delivery of the part the following Tuesday afternoon via DPD (essentially next working day with Monday being bank holiday). The part was a genuine Samsung like for like replacement which took less than two minutes to fit, meaning the projector is fully functioning once more. I was able to track the parcel throughtout and yes, as consistent with other reviews, the parcel was processed from France, but that made no difference to my experience. Very happy with the order process, communication, tracking, delivery and quality of the part received. Price and delivery seemed pretty reasonable too, though the lack of alternatives sellers means there's no way of comparing the price. Overall would highly recommend from my experience.
Because FixPart is a .co.uk website, I assumed any returns would be to a UK address, especially considering how prominently they advertise their green credentials. I had a shock when they instructed me to return the part to Italy. I sent the parcel back via Evri 4 weeks ago, but FixPart have since ignored all of my emails requesting an update on this return. I feel completely ripped off.
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Reviews for FixPart.co.uk
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20 Nov 2023
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Advertise as UK company and then ship part from Europe.
was expecting 2 day delivery and it took 5 days
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Answer by FixPart.co.uk
22 Nov 2023
Good day, I am sorry to hear that you did not receive your order on time. Unfortunately, the delivery was slightly delayed, for which we apologise. If there is still something wrong with the product, please let us know. Bram, FixPart customer service
27 Dec 2023
Verified review
My part arrived broken and I emailed them with photos of broken part and did not receive any response
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Answer by FixPart.co.uk
29 Dec 2023
Good day, I am sorry to hear that the product was not delivered in good condition. We have contacted you to see what we can do for you. Our apologies for the inconvenience. Bram, FixPart customer service
20 Sept 2023
Verified review
Try sending my order out. Why am I being asked to review something when I'm still waiting on delivery?
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12 Dec 2023
Verified review
Supply complete parts, and get a decent team to reply to these issues - too useless slow never again.
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Answer by FixPart.co.uk
13 Dec 2023
Good day, All our products are delivered as shown on the website. If you have any questions about the right product, please let us know. Bram, Customer Service FixPart
23 Feb 2024
Verified review
Change your website to not state next day delivery when it takes a week to arrive, false advertising
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3 Oct 2023
Verified review
Do Not Trust These Guys- They sent the wrong part labelled as…
They sent the wrong part labelled as USB and it was just a random laptop power plug no USB at all
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Answer by FixPart.co.uk
9 Oct 2023
Good day, I am sorry to hear that you did not receive the correct product. We have contacted you to look for the correct product. Juliette, Customer service FixPart
19 Feb 2024
Verified review
Don't say something will take 3 days for delivery ,take payment then change delivery to 15 weeks
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6 Dec 2023
Verified review
The part received does not appear to be correct according to the description of what was ordered!
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Answer by FixPart.co.uk
8 Dec 2023
Good day, I am sorry to hear that the product you ordered does not fit. Based on a type number, we can determine whether a product is suitable for a specific device. We have contacted you to see what we can do for you. Our apologies for the inconvenience. Bram, FixPart customer service
9 Jan 2024
Verified review
Possibly badly packed or courier mishandled but replacement part totally smashed when received!
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28 Nov 2023
Verified review
Wrong part received.
I ordered an oven door and received a hob element.
So far no response from Customer services.
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Answer by FixPart.co.uk
30 Nov 2023
Good day, we are sorry to hear that you did not receive the right product. We have contacted you to see what we can do for you. Our apologies for the inconvenience. Bram, FixPart customer service
28 Jan 2024
Verified review
I bought a Samsung power adaptor for a Soundbar and received what seems to be a shevel puller
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Answer by FixPart.co.uk
31 Jan 2024
Good day, I'm sorry to hear that. We have reshipped the product to you free of charge. If there is still something wrong with the product, please let us know. Bram, FixPart customer service
22 Nov 2023
Verified review
Wrong item sent and refusing to refund or replace at no cost
Wrong item sent but Fixpart will not refund or replace at no cost - which is against the law.
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Answer by FixPart.co.uk
24 Nov 2023
Good day, I am sorry to hear that you are not satisfied. If you want to return a product and it was ordered incorrectly, the return costs are at your expense. However, we will refund you the cost of the return shipment. If you still have questions about this, please let us know. Bram, FixPart customer service
30 Oct 2023
Verified review
You can improve by sending my item out to me the money came out of my account quick enough
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Answer by FixPart.co.uk
31 Oct 2023
Good day. I am sorry to hear that you have not yet received your order. I see that it is still on its way. We have sent the tracking that allows you to follow the shipment. Juliette, FixPart customer service
2 May 2024
Verified review
I haven’t had the item yet according to the tracking it’s still waiting in depo Liverpool
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Answer by FixPart.co.uk
6 May 2024
Good day, I am sorry to hear that you have not received your order. I see that it should have been delivered. We have contacted you to sort things out. Bram, FixPart customer service
3 Nov 2023
Verified review
Order line did not allow a house name in the address
Order line did not allow a house name for delivery this has resulted in delivery failure.
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27 Oct 2023
Verified review
Frustrating experience. I am unable to answer since the item ordered has failed to arrive
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23 Sept 2023
Verified review
Pipe is missing from my order, with no explanation why. They took the money quick enough
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4 Apr 2024
Verified review
Product was very fake and fragile already came bent dented no way to make pipe smaller
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31 Jan 2024
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Can not rate the part as I still have not received it to date 31 Jan Ordered on 23 Jan.
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Answer by FixPart.co.uk
1 Feb 2024
Good day. I am sorry to hear that you have not yet received your order. I see that it is still on its way. We have sent the tracking that allows you to follow the shipment. Bram, FixPart customer service
26 Dec 2023
Verified review
very disappointing. Poor communication, and wrong description of items. Very expensive
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Answer by FixPart.co.uk
29 Dec 2023
Good day, I'm sorry to hear that. We have sent the return instructions so you can return the product. It may have ended up in your spam, so please check there too. Bram, FixPart customer service