myshop.co.uk

Reviews:

Thanks for your feedback. We promptly cancelled your order upon receiving your message and tried reaching out to you regarding the incomplete delivery address. Unfortunately, our warehouse operates only on weekdays, so we couldn't dispatch the order when you provided the updated delivery address over the weekend. We sincerely apologise for any inconvenience this may have caused. Best wishes, myShop Customer Support

Thanks for your feedback. I have looked into this for you and I can see your order was placed before our warehouse closed for Christmas. Our emails asking for feedback were timed for our usual SLA's I'm afraid. We sincerely apologise for the confusion caused but hope you are pleased with your order that arrived within the estimated delivery period. Best wishes, myShop Customer Support

Thanks for your feedback. We sincerely apologise for any disappointment caused by the delivery delay. We have refunded your order as Evri deemed your parcel as lost in transit. Best wishes, myShop Customer Support

Thanks for your feedback. We've been responsive to your emails and provided answers to your queries. And as previously advised, your original order was fulfilled with the stock and successfully dispatched from our warehouse on the 8th of February. Sometimes parcels that are placed on the pallet for collection from the courier can become lost at the Evri fulfilment centre before it is scanned into their network, it is an unfortunate but common issue. Most times the parcel is found and scanned in and will still be delivered to the customer. However, if there has been a period of 7 days since dispatch, we consider the parcel lost. Since your order was dispatched, we have received other orders of the sponge, due to this we are now out of stock of the item so we were unable to offer a replacement. To resolve this matter, we issued a full refund, which I can see you replied to a notification of. We would never knowingly or intentionally mislead a customer, furthermore, we have lost money on the missing parcel and are unable to claim this back from the courier, so this scenario is the possible outcome for us retailers. If we were unable to fulfil your order we would not have dispatched it, but this was not the case. Best wishes, myShop Customer Support.

Thanks for your feedback. We sincerely apologise for any disappointment and inconvenience caused. Your order was flagged by our system as a potential fraud risk and shopify advised to cancel it. We have sent you a message to resolve this matter. Best wishes, myShop Customer Support

Thanks for your feedback. We sincerely apologise for the mix-up at our warehouse, we do our best to keep the orders as accurate as possible but on rare occasions, these mistakes happen. We have already refunded the incorrect items that were sent. We apologise once again for any inconvenience and disappointment caused. Best wishes, myShop Customer Support.

Thanks for your feedback. We have not received any correspondence regarding this issue. We encourage you to reach out so we can assist you. We've sent you a message to resolve the matter. Best wishes, myShop Customer Support

Thanks for your feedback. I can see your order was successfully delivered on the 4/12/23 at 5pm. We hope you enjoy the drinks. Best wishes, myShop Customer Support

Thanks for the feedback. We sincerely apologise for any inconvenience this has caused you. We can see that you have already collected the parcel we have sent you as a replacement for your original order that was damaged in transit. Best wishes, myShop Customer Support

Thanks for your feedback. We apologise for any disappointment caused. I can see your order was placed on Friday afternoon, unfortunately, our warehouse is closed over the weekend, I can see it was dispatched as scheduled and delivered a day earlier than the estimated delivery date. All of our shipping timeframes are available under the 'shipping' page on our website. Best wishes, myShop Customer Support

Thanks for your review. We're sorry to see you didn't enjoy your shopping experience. We have messaged you privately to resolve this matter. Best wishes, myShop Customer Support

Thanks for your review. We're sorry to see you didn't enjoy your shopping experience. We have messaged you privately to resolve this matter. Best wishes, myShop Customer Support