myshop.co.ukReviews:
553 reviews in the last 12 months4,278 total reviews
Excellent
TrustmarkValid
Most relevant positive review
26 Nov 2023
Verified review
Couldn’t find these local so decided to try online, reasonably priced, reasonable delivery in comparison to some sites & fast delivery. Very pleased
Read more
Most relevant negative review
2 Jul 2024
Verified review
I tried to cancel this order within 3 minutes of placing it, as I hadn't expected it to take the payment straight away without even checking my order, or where the payment came from, and the delivery address. this was not even responded to.
and having checked I found that the items I ordered I could of got at half the cost, and in fact we did order these items and got them the following day from another supplier, be very carful ordering from this site.
Read more
Reviews for myshop.co.uk
28 Dec 2023
Verified review
Report review
24 Dec 2023
Verified review
Report review
23 Dec 2023
Verified review
Report review
22 Dec 2023
Verified review
Report review
20 Dec 2023
Verified review
Report review
19 Dec 2023
Verified review
Report review
17 Dec 2023
Verified review
Report review
12 Dec 2023
Verified review
Report review
5 Dec 2023
Verified review
Report review
27 Nov 2023
Verified review
Report review
15 Nov 2023
Verified review
Report review
14 Nov 2023
Verified review
Report review
6 Nov 2023
Verified review
Report review
2 Jul 2024
Verified review
I tried to cancel this order within 3 minutes of placing it, as I hadn't expected it to take the payment straight away without even checking my order, or where the payment came from, and the delivery address. this was not even responded to.
and having checked I found that the items I ordered I could of got at half the cost, and in fact we did order these items and got them the following day from another supplier, be very carful ordering from this site.
Report review
Answer by myshop.co.uk
8 Aug 2024
Thanks for your feedback. We are truly sorry for any inconvenience or disappointment caused. Our system is designed to ensure that customers confirm their order details, including payment method and shipping address, before finalising the purchase. We responded to your message right away and requested your order number to assist with the cancellation, but unfortunately, we have not heard anything back.
Best wishes,
myShop Customer Support
8 Dec 2023
Verified review
Order MY67935 payment error on line
I purchased order MY67935 on line which has been correctly delivered. but, when on line and completing my order, when it came to the payment I was given no screen to chose which card I wanted to use but your system took the money out of my business account, which I may have used before. This is embarrassing and I want to find a way so this does not happen again. Please could someone call me on 07848 451863 to discuss the matter? Thanks. 8Dec23
Report review
Answer by myshop.co.uk
22 Dec 2023
Thanks for your feedback. Our payment system asks customers to fill in their card details manually. However, if you have chosen to use shop pay, an autofill service, this may have caused this issue. We would encourage you to contact shop pay for further advice on this issue.
Best wishes,
Katrine
myShop Customer Support
15 Jun 2024
Verified review
Pleased with goods but found the delivery information a little confusing. Email to say goods dispatched but according to the tracking information still remained uncollected. If goods remain in any warehouse awaiting collection then, I would suggest, they have not been dispatched and should not be described as such.
Goods arrived - great
Report review
Answer by myshop.co.uk
31 Jul 2024
Thanks for your feedback and for sharing that you’re pleased with the goods. We apologise for any confusion regarding the delivery information. When dispatch emails are sent, it means the package is no longer with us and has been handed over to the courier. However, there can sometimes be a delay before this is reflected in the tracking information. We appreciate your suggestion and will keep it in mind. Best wishes, myShop Customer Support
28 Jun 2024
Verified review
Not happy
Delivery was very prompt but my order was incomplete. I emailed 3x and nobody even bothered to reply. I ordered 4 and received 1 cerimide repair serum.
Communication is important in a business. I disappointed, I know my order won't break the bank but you trust you will get what you paid for
Report review
Answer by myshop.co.uk
5 Aug 2024
Thanks for your feedback. We previously refunded you for the missing items before your order was dispatched, a notification email was also sent to you. Additionally, we responded to your email within 24 hours and have emailed you again to ensure you are receiving our correspondence. Best wishes, myShop Customer Support
4 Jul 2024
Verified review
sent tracking details too me i go on details no sign of them the firm is down the road from me yet it takes as long to deliver as if id ordered from china i order online as i have mobility issues and no one too do my shopping on the plus side good prices yet takes ages for delivery
Report review
Answer by myshop.co.uk
8 Aug 2024
Thanks for your feedback. We sincerely apologise for any disappointment caused. Upon checking, your order was dispatched on 01/07 and was marked as delivered on 04/07. Standard shipping can take up to 5 business days within Mainland UK. We're glad you find our prices good and we genuinely appreciate your patience.
Best wishes,
myShop Customer Support
5 May 2024
Verified review
Did not receive item as described. On one toothbrush got picture of Anna not shown on Description. Requested a free returns parcel. No response as yet. Need to return daughter does not like Anna so waste of money for me.
Report review
Answer by myshop.co.uk
7 Jun 2024
Thanks for your feedback. We strive to respond to our customers' inquiries within 24 hours but it seems like you haven't been getting our replies. We've been consistently answering your messages and have sent and even resent you the return label. Best wishes, myShop Customer Support
15 Jun 2024
Verified review
I purchased a couple of detergents from your firm, haven't received anything yet. Tracking details indicates it remains stagnant with Evri.
Report review
Answer by myshop.co.uk
31 Jul 2024
Thanks for your feedback. We are sorry to hear about the delay with your order. We haven’t received any prior communication from you about this matter however, we have looked into this and have sent you a message to resolve the matter. Best wishes, myShop Customer Support