havanahouse.co.uk
Reviews:

1,120 reviews in the last 12 months19,785 total reviews  

4.87
Excellent
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Most relevant positive review

26 Dec 2023
 Verified review
Having been to Cuba some years ago, I realised that when my (about to become) Husband said he’d never tried smoking a cigar, I thought I’d surprise him and some wedding guests as a little treat for the day as I’m a non smoker who bizarrely loves the smell of proper cigars, but he enjoyed it so much that I’ve now been back to shop online for the brands I could distinctly remember from my Cuba holiday in the past; I’ve only shopped online with the store so far - the products always arrive next day by DPD and in perfect condition, although it turns out you are only in Bath which is ridiculously close to us, so the Hubby most definitely has plans to pop in to see you in person, but I’ve no doubt that we’ll be ordering from you again in the very near future as anything else is now “too harsh & chemically” to smoke apparently, but your prices are better than our Harvey Nic’s & a local hotel which also has a small selection on sale in their bar so it’s a win-win situation! I’ve possibly created a bit of a monster now though as he’s a long term smoker who is completely loving his cigars, but apparently even the machine rolled Cigarillo versions of the Cuban brand he prefers are profoundly better for ‘general day smoking’ and he no longer wants anything else. I’m not sure I should be encouraging the Hubby to actually smoke more 😳 but I think if he could cut down to only smoking a lovely Cuban on an evening with a nice drink, then that’s worlds better than constantly nipping out for a smoke and is presumably a far more enjoyable smoking experience. I totally recommend Havana House but be warned that once you start smoking proper Cuban’s, everything else will feel artificial and rough in comparison so you’ll be totally hooked!

Most relevant negative review

17 May 2024
 Verified review
I ordered 2 x Honeyrose smoking mixture and was sent 2 x Honeyrose cigarettes. I rang the shop and was told they couldn't help and to ring the online dept. I rang many times and they never picked up. I rang the shop again and was asked for the order no. which i gave. I've heard nothing. I rang and texted two other numbers I found. I'll never buy from them again unless I get my original order. I'm prepared to return the cigarettes. Very dissatisfied
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Reviews for havanahouse.co.uk

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2 Apr 2024
 Verified review

First rate.

Adam could not have been more helpful. Havana House is customer focused and it a pleasure to order from the. First rate.
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BD
1 May 2024
 Verified review
The usual standard of efficiency in dealing with my order and the regular notifications of the progress of the process.
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29 Nov 2023
 Verified review

Royal Olivier Twist

Ordered some Royal Olivier Twist from chewing tobacco which was really nice. Anyhoo arrived super fast. I'll be back.
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15 Nov 2023
 Verified review
Quality service good packaging quick delivery great communication no hassle the monticristo speaks for itself perfect
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30 Dec 2023
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(Nearly) always brilliant.

I STILL wish they could provide Marlboro to save me from ordering in bulk - but this shop delivers on their promises.
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9 Dec 2023
 Verified review
Always fast and efficient service. Dealt with their representatives on phone and they are professional and helpful.
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17 Nov 2023
 Verified review
The only supplier of tobacco, with no additives, I could find in the UK. Orders fulfilled promptly and efficiently.
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29 Mar 2024
 Verified review

High quality at great prices

Great website easy to use with value for your money quick delivery and a well packaged high-quality will use again
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AR
Alan R.
Bury St.Edmunds
21 Jan 2024
 Verified review

Havana House

I have ordered from Havana on multiple occasions and always received good service, timely delivery and fair prices.
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23 May 2024
 Verified review

Your doing just fine ordered a couple…

Your doing just fine ordered a couple of times now very good service provided and good selection of nice cigars.
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5 Dec 2023
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All round good experience, would use again

I bought a single cigar for a friend. It arrived promptly well packaged and I am told it was thoroughly enjoyed.
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DW
Dean W.
London
25 Jun 2024
 Verified review
Great business there service and delivery is great but most of all there cigar range is unbelievable excellent
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6 Nov 2023
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Great company and service people over 18 should be free to smoke if they want to. They can be drafted into army
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4 May 2024
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Tobacco Road

I have been purchasing from Havana House for the last few months excellent on line service and quick delivery
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2 Jun 2024
 Verified review
Great selection of Cigars and Spirits, friendly staff. Enjoyable events and quick postage if ordering online.
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20 Mar 2024
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Cracking shop with a nice variety of cigars that are reasonably priced, their orders are packed securely too.
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22 Feb 2024
 Verified review

Brilliant selection of tobacco products and more

Brilliant selection of cigars, tobacco, spirits and more. The staff are super helpful and very knowledgeable.
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1 Jan 2024
 Verified review

Great!

Cigar came well packaged and in great condition. Item was delivered a couple of days after ordering via DPD.
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1 Dec 2023
 Verified review

Good company

Well presented set up with the website - easy to navigate. Quick delivery. Good quality sticks, well packed.
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11 Jan 2024
 Verified review
Delivered on time, good prices and normal delivery costs despite remote region No reason to score otherwise
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