havanahouse.co.uk
Reviews:

1,112 reviews in the last 12 months19,785 total reviews  

4.87
Excellent
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Most relevant positive review

26 Dec 2023
 Verified review
Having been to Cuba some years ago, I realised that when my (about to become) Husband said he’d never tried smoking a cigar, I thought I’d surprise him and some wedding guests as a little treat for the day as I’m a non smoker who bizarrely loves the smell of proper cigars, but he enjoyed it so much that I’ve now been back to shop online for the brands I could distinctly remember from my Cuba holiday in the past; I’ve only shopped online with the store so far - the products always arrive next day by DPD and in perfect condition, although it turns out you are only in Bath which is ridiculously close to us, so the Hubby most definitely has plans to pop in to see you in person, but I’ve no doubt that we’ll be ordering from you again in the very near future as anything else is now “too harsh & chemically” to smoke apparently, but your prices are better than our Harvey Nic’s & a local hotel which also has a small selection on sale in their bar so it’s a win-win situation! I’ve possibly created a bit of a monster now though as he’s a long term smoker who is completely loving his cigars, but apparently even the machine rolled Cigarillo versions of the Cuban brand he prefers are profoundly better for ‘general day smoking’ and he no longer wants anything else. I’m not sure I should be encouraging the Hubby to actually smoke more 😳 but I think if he could cut down to only smoking a lovely Cuban on an evening with a nice drink, then that’s worlds better than constantly nipping out for a smoke and is presumably a far more enjoyable smoking experience. I totally recommend Havana House but be warned that once you start smoking proper Cuban’s, everything else will feel artificial and rough in comparison so you’ll be totally hooked!

Most relevant negative review

17 May 2024
 Verified review
I ordered 2 x Honeyrose smoking mixture and was sent 2 x Honeyrose cigarettes. I rang the shop and was told they couldn't help and to ring the online dept. I rang many times and they never picked up. I rang the shop again and was asked for the order no. which i gave. I've heard nothing. I rang and texted two other numbers I found. I'll never buy from them again unless I get my original order. I'm prepared to return the cigarettes. Very dissatisfied
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Reviews for havanahouse.co.uk

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29 Feb 2024
 Verified review
Excellent products and service with great communication
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10 Jan 2024
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Best cigars

Fast, reliable service when you want a good Cuban cigar
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17 Nov 2023
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Great selection of sticks and the service is top draw.
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16 Nov 2023
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Excellent range of cigars - quick and reliable service
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CD
Chas D.
Portishead
29 May 2024
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Very quick turnaround of orders and always well packed
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30 Apr 2024
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Class act!

Service, great product, Really nice presentation box!
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15 Mar 2024
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Great website and range.

Great website covering a very large amount of cigars.
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2 Mar 2024
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Easy to navigate website, prompt service and delivery
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23 Feb 2024
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Excellent choice of cigars and great customer service.
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16 Feb 2024
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I am a regular customer and would recommend to anyone.
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SM
Sandy M.
Rosewell
13 Dec 2023
 Verified review
Order came very quickly. I would recommend too anyone
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1 Dec 2023
 Verified review
Spot on! Excellent service and won’t go elsewhere now!
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22 May 2024
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Returning customer. Great service time and time again
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27 Apr 2024
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Easy to use website, fast payment and quick delivery
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21 Feb 2024
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Very professional, high quality service and products
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13 Feb 2024
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Response time

Very quick response to my order. Pricing very good 😊
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27 Jan 2024
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Easy and speedy…

East to use website and the product arrived swiftly.
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16 Jan 2024
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Justin was fantastic, very knowledgeable and helpful
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5 Jan 2024
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Super quick delivery, everything in stock, as good as it gets!

Super quick delivery, everything in stock, Thank you.
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29 May 2024
 Verified review
Aways great product and service online and in store
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