havanahouse.co.uk
Reviews:

1,120 reviews in the last 12 months19,785 total reviews  

4.87
Excellent
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Most relevant positive review

26 Dec 2023
 Verified review
Having been to Cuba some years ago, I realised that when my (about to become) Husband said he’d never tried smoking a cigar, I thought I’d surprise him and some wedding guests as a little treat for the day as I’m a non smoker who bizarrely loves the smell of proper cigars, but he enjoyed it so much that I’ve now been back to shop online for the brands I could distinctly remember from my Cuba holiday in the past; I’ve only shopped online with the store so far - the products always arrive next day by DPD and in perfect condition, although it turns out you are only in Bath which is ridiculously close to us, so the Hubby most definitely has plans to pop in to see you in person, but I’ve no doubt that we’ll be ordering from you again in the very near future as anything else is now “too harsh & chemically” to smoke apparently, but your prices are better than our Harvey Nic’s & a local hotel which also has a small selection on sale in their bar so it’s a win-win situation! I’ve possibly created a bit of a monster now though as he’s a long term smoker who is completely loving his cigars, but apparently even the machine rolled Cigarillo versions of the Cuban brand he prefers are profoundly better for ‘general day smoking’ and he no longer wants anything else. I’m not sure I should be encouraging the Hubby to actually smoke more 😳 but I think if he could cut down to only smoking a lovely Cuban on an evening with a nice drink, then that’s worlds better than constantly nipping out for a smoke and is presumably a far more enjoyable smoking experience. I totally recommend Havana House but be warned that once you start smoking proper Cuban’s, everything else will feel artificial and rough in comparison so you’ll be totally hooked!

Most relevant negative review

17 May 2024
 Verified review
I ordered 2 x Honeyrose smoking mixture and was sent 2 x Honeyrose cigarettes. I rang the shop and was told they couldn't help and to ring the online dept. I rang many times and they never picked up. I rang the shop again and was asked for the order no. which i gave. I've heard nothing. I rang and texted two other numbers I found. I'll never buy from them again unless I get my original order. I'm prepared to return the cigarettes. Very dissatisfied
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Reviews for havanahouse.co.uk

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9 Dec 2023
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Fantastic service, quality, products and prices. Will definitely be back when I need to buy more gifts for my cigar loving husband.
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17 Dec 2023
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Normally very good but this time not so good as they ran out of certain tobacco but did not tell us till I phoned up 4days later
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11 Dec 2023
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1st time user - great experience

Easy to navigate website. Easy to order. Arrived on time. Well packaged and protected. Overall good experience. Would use again.
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20 May 2024
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Great service and a extensive range of tobaccos. Free delivery for orders over £50 is a great help for cost conscious customers.
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24 Dec 2023
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Very easy to use ordering site. I was kept informed when item was selected, dispatched and on route. Item arrived when meant to
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13 Dec 2023
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First time buyer the whole process was easy to select and purchase. my cigar was with me the next day, Great service thank 2
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17 Jan 2024
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Great service

Bought some goodies as presents for my husband, really good choice available. Easy to order and pay plus super quick delivery 🙃
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30 Apr 2024
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Ordered online, delivery was very quick. Cigars come in a humidity controlled bag that lasts up to 90 days, great extra touch.
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18 Jan 2024
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Nothing negative to say!

Have nothing negative to say. In my experience I have always had a quality experience buying from Havana House. Don’t change.
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21 Mar 2024
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Excellent easy to use web site kept informed during process plus free delivery on orders over fifty pounds what's not to like
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3 Dec 2023
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Second on line order promptly delivered in perfect condition. Good to know for Birthdays, Christmas and New Year gift ideas.
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6 May 2024
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Hi I'm ordering some cigar from havanahouse good price big selection off cigar.order come on time definitely recommended 👌
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3 May 2024
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I could easily navigate the website and find what I required and the choice of products was excellent. Delivery was prompt.
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27 Dec 2023
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My First Proper Cigar.

Hi, the cigar I chose was mild as I am new to cigar enjoyment and the German beer was a unique honey after taste. Fabulous!
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13 Dec 2023
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I am extremely happy with the service offered and have not found a more prompt supplier and have tried others in the past.
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10 Nov 2023
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Fine range of cigars and pipe tobaccos

Always easy ordering and super-quick delivery time. Fine range of cigars and pipe tobaccos at excellent prices. Thank you.
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8 Nov 2023
 Verified review
I’d recommend upgrading the postal service used to next day rather than 48 hour (a competitor always use the 24 hr service)
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24 Jun 2024
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Excellent and quick service. The cigars were packaged very well and arrived in good condition..I will be buying from again
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11 Dec 2023
 Verified review

Excellent service

The quality of advice from the lady at your Stratford upon Avon was excellent. The purchase I made was for a Xmas present.
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22 Apr 2024
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I order cigars a few time a year for special occasions. They always arrive in good time. And are enjoyed by my husband.
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