havanahouse.co.uk
Reviews:

1,112 reviews in the last 12 months19,785 total reviews  

4.87
Excellent
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Most relevant positive review

26 Dec 2023
 Verified review
Having been to Cuba some years ago, I realised that when my (about to become) Husband said he’d never tried smoking a cigar, I thought I’d surprise him and some wedding guests as a little treat for the day as I’m a non smoker who bizarrely loves the smell of proper cigars, but he enjoyed it so much that I’ve now been back to shop online for the brands I could distinctly remember from my Cuba holiday in the past; I’ve only shopped online with the store so far - the products always arrive next day by DPD and in perfect condition, although it turns out you are only in Bath which is ridiculously close to us, so the Hubby most definitely has plans to pop in to see you in person, but I’ve no doubt that we’ll be ordering from you again in the very near future as anything else is now “too harsh & chemically” to smoke apparently, but your prices are better than our Harvey Nic’s & a local hotel which also has a small selection on sale in their bar so it’s a win-win situation! I’ve possibly created a bit of a monster now though as he’s a long term smoker who is completely loving his cigars, but apparently even the machine rolled Cigarillo versions of the Cuban brand he prefers are profoundly better for ‘general day smoking’ and he no longer wants anything else. I’m not sure I should be encouraging the Hubby to actually smoke more 😳 but I think if he could cut down to only smoking a lovely Cuban on an evening with a nice drink, then that’s worlds better than constantly nipping out for a smoke and is presumably a far more enjoyable smoking experience. I totally recommend Havana House but be warned that once you start smoking proper Cuban’s, everything else will feel artificial and rough in comparison so you’ll be totally hooked!

Most relevant negative review

17 May 2024
 Verified review
I ordered 2 x Honeyrose smoking mixture and was sent 2 x Honeyrose cigarettes. I rang the shop and was told they couldn't help and to ring the online dept. I rang many times and they never picked up. I rang the shop again and was asked for the order no. which i gave. I've heard nothing. I rang and texted two other numbers I found. I'll never buy from them again unless I get my original order. I'm prepared to return the cigarettes. Very dissatisfied
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Reviews for havanahouse.co.uk

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Tony R.
London
20 Mar 2024
 Verified review
Excellent service, never any cause for complaint.
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13 Mar 2024
 Verified review
You are legends I love doing business with you.
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27 Feb 2024
 Verified review
Nothing. Delivered promptly as requested. Thanks.
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26 Jan 2024
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Superb website and product range. Great delivery.
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9 Dec 2023
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Really good month promotions & timely deliveries.
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23 Jun 2024
 Verified review
Placed order arrived 3 days later superb service
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8 Mar 2024
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Comprehensive list of options and fast delivery.
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BS
Brown S.
Goring-by-Sea UK
5 Mar 2024
 Verified review
Great sevice, quick delivery & reasonably priced
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27 Jan 2024
 Verified review
Great product! Was very happy with the quality.
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28 Dec 2023
 Verified review
My order was dealt with quickly and efficiently.
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PW
PHILLIP W.
Dartford
18 Dec 2023
 Verified review
Always on time, very well packaged & great value
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7 Nov 2023
 Verified review
Quick delivery and easy to order on the website.
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JS
john s.
aboyne
7 Jun 2024
 Verified review
Never been let down excellent customer service
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5 May 2024
 Verified review
Fast delivery good value with the points system
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24 Apr 2024
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Arrived quickly, good packaging, great service
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25 Mar 2024
 Verified review
Great selection, great price and great service.
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PG
Paul G.
READING
5 Feb 2024
 Verified review
Always deliver a high quality service on time.
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HW
22 Jan 2024
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Always prompt service goods arrive very…quickly

Always prompt service goods arrive very quickly
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CS
Chris S.
Hertfordshire
4 Jan 2024
 Verified review
Tobacco a bit dry but very quick and efficient
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16 Dec 2023
 Verified review
Excellent experiences. Really smooth and easy.
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