havanahouse.co.uk
Reviews:

1,112 reviews in the last 12 months19,785 total reviews  

4.87
Excellent
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Most relevant positive review

26 Dec 2023
 Verified review
Having been to Cuba some years ago, I realised that when my (about to become) Husband said he’d never tried smoking a cigar, I thought I’d surprise him and some wedding guests as a little treat for the day as I’m a non smoker who bizarrely loves the smell of proper cigars, but he enjoyed it so much that I’ve now been back to shop online for the brands I could distinctly remember from my Cuba holiday in the past; I’ve only shopped online with the store so far - the products always arrive next day by DPD and in perfect condition, although it turns out you are only in Bath which is ridiculously close to us, so the Hubby most definitely has plans to pop in to see you in person, but I’ve no doubt that we’ll be ordering from you again in the very near future as anything else is now “too harsh & chemically” to smoke apparently, but your prices are better than our Harvey Nic’s & a local hotel which also has a small selection on sale in their bar so it’s a win-win situation! I’ve possibly created a bit of a monster now though as he’s a long term smoker who is completely loving his cigars, but apparently even the machine rolled Cigarillo versions of the Cuban brand he prefers are profoundly better for ‘general day smoking’ and he no longer wants anything else. I’m not sure I should be encouraging the Hubby to actually smoke more 😳 but I think if he could cut down to only smoking a lovely Cuban on an evening with a nice drink, then that’s worlds better than constantly nipping out for a smoke and is presumably a far more enjoyable smoking experience. I totally recommend Havana House but be warned that once you start smoking proper Cuban’s, everything else will feel artificial and rough in comparison so you’ll be totally hooked!

Most relevant negative review

17 May 2024
 Verified review
I ordered 2 x Honeyrose smoking mixture and was sent 2 x Honeyrose cigarettes. I rang the shop and was told they couldn't help and to ring the online dept. I rang many times and they never picked up. I rang the shop again and was asked for the order no. which i gave. I've heard nothing. I rang and texted two other numbers I found. I'll never buy from them again unless I get my original order. I'm prepared to return the cigarettes. Very dissatisfied
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Reviews for havanahouse.co.uk

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26 Apr 2024
 Verified review
Fantastic customer service, friendly staff and swift delivery.
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TB
28 Mar 2024
 Verified review
Fast service, product description, ie strength, couldbe better.
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SD
Steve D.
Penarth
21 Feb 2024
 Verified review
Excellent delivery service and well packaged for transportation
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19 Jun 2024
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Great customer service! Really helpful staff and great cigars.
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23 Dec 2023
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Best deals great prices fast delivery always a 5 star service
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HW
17 Nov 2023
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Always prompt with service and delivery’s never had a problem
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DP
Deric P.
Southampton
20 Jan 2024
 Verified review
Great Product really good service, do you need more ? NO !
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28 Dec 2023
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Friendly staff. Excellent customer service and fast postage.
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17 Dec 2023
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Fab online shop with more choice and stock than most places.
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16 Dec 2023
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Slightly cheaper than Tesco for 50g Amber Leaf, fast delivery
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30 Nov 2023
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Easy to use website and easy payment. Item delivered on time.
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26 May 2024
 Verified review
Professionalism, prompt, client friendly, safe and reliable!
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14 Mar 2024
 Verified review

Simply the best

Very efficient cheaper than any other seller Just brilliant
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17 Feb 2024
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They have a vast selection of cigars And delivered on time
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24 Jan 2024
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Always deliver on time and well packaged, can’t fault them.
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8 Jan 2024
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Nothing To Change, As There's No Need

Nothing, as they've pretty much got it nailed down already.
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4 Apr 2024
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Very speedy delivery Stock that I wanted readily available
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13 Jan 2024
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Great service and fast delivery. Very efficient all around.
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2 Jan 2024
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Staff are always helpful and knowledgeable about the stock.
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JM
Jane M.
Scotland
1 Jan 2024
 Verified review
Great service. Great company to deal with. Quick delivery
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