havanahouse.co.uk
Reviews:

1,120 reviews in the last 12 months19,785 total reviews  

4.87
Excellent
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Most relevant positive review

26 Dec 2023
 Verified review
Having been to Cuba some years ago, I realised that when my (about to become) Husband said he’d never tried smoking a cigar, I thought I’d surprise him and some wedding guests as a little treat for the day as I’m a non smoker who bizarrely loves the smell of proper cigars, but he enjoyed it so much that I’ve now been back to shop online for the brands I could distinctly remember from my Cuba holiday in the past; I’ve only shopped online with the store so far - the products always arrive next day by DPD and in perfect condition, although it turns out you are only in Bath which is ridiculously close to us, so the Hubby most definitely has plans to pop in to see you in person, but I’ve no doubt that we’ll be ordering from you again in the very near future as anything else is now “too harsh & chemically” to smoke apparently, but your prices are better than our Harvey Nic’s & a local hotel which also has a small selection on sale in their bar so it’s a win-win situation! I’ve possibly created a bit of a monster now though as he’s a long term smoker who is completely loving his cigars, but apparently even the machine rolled Cigarillo versions of the Cuban brand he prefers are profoundly better for ‘general day smoking’ and he no longer wants anything else. I’m not sure I should be encouraging the Hubby to actually smoke more 😳 but I think if he could cut down to only smoking a lovely Cuban on an evening with a nice drink, then that’s worlds better than constantly nipping out for a smoke and is presumably a far more enjoyable smoking experience. I totally recommend Havana House but be warned that once you start smoking proper Cuban’s, everything else will feel artificial and rough in comparison so you’ll be totally hooked!

Most relevant negative review

17 May 2024
 Verified review
I ordered 2 x Honeyrose smoking mixture and was sent 2 x Honeyrose cigarettes. I rang the shop and was told they couldn't help and to ring the online dept. I rang many times and they never picked up. I rang the shop again and was asked for the order no. which i gave. I've heard nothing. I rang and texted two other numbers I found. I'll never buy from them again unless I get my original order. I'm prepared to return the cigarettes. Very dissatisfied
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Reviews for havanahouse.co.uk

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WC
Wayne C.
Southampton
31 May 2024
 Verified review
Huge selection of great quality products to choose from, good service always provided
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14 Mar 2024
 Verified review
Superb help when I phoned them (cigars were a present) many thanks, much appreciated
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29 Dec 2023
 Verified review
The cigar was perfect, great packaging meant it was delivered in pristine condition.
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TT
Terry T.
Hailsham
26 May 2024
 Verified review
Havana House had so the tobacco I wanted to order and delivered it free very quickly
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14 Jun 2024
 Verified review
Great range of quality cigars that are always delivered on time and well packaged.
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7 Jun 2024
 Verified review
Client friendly service, efficiency, secure delivery, excellent quality of product!
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30 Apr 2024
 Verified review
After many years buying cigars from them I can never find fault with their service.
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BD
9 Apr 2024
 Verified review
As always, fast service, trouble free transaction and a regular update on prigress
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20 Mar 2024
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Havana House

Excellent service delivered door to door . Great product even packaging looks good
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22 Feb 2024
 Verified review

Great Service

Great experience dealing with them and easy to use site and good delivery schedule.
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14 Feb 2024
 Verified review
Great customer care and communication in relation to my order. First class service.
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5 Nov 2023
 Verified review
Fast delivery great service great prices has all that is required when you order
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14 Jun 2024
 Verified review
Great service, excellent products. One of my favourite places to shop for cigars!
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6 May 2024
 Verified review
Quality products, reasonable prices, fast delivery.. very happy with havanahouse.
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25 Dec 2023
 Verified review

Easy start to finish

Easy on line ordering and fast delivery using Royal Mail which makes a difference.
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MF
Michael F.
Charlbury
11 Mar 2024
 Verified review
The ordering was quick and easy with suitable information provided along the way.
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3 Feb 2024
 Verified review
They delivered extremely quickly (faster than Amazon); and they were cheaper too!
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7 Dec 2023
 Verified review
Excellent product choices on a friendly and pleasing website. Competitive prices.
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20 Nov 2023
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Great service

Used them twice so far. Orders are despatched mega- quick and very well packaged.
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10 Jun 2024
 Verified review
Top selection of cigars and first class customer service.Definately recommended.
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