Ordering was very easy on line and I am looking forward to getting my new mower however apart from an order conformation have heard nothing from them, which is a bit concerting, when you have paid a lot of money.
I emailed them to get an ETA for delivery and was told it takes between 1-4 days and I would get a dispatch and tracking email. These times scales have now passed and despite a follow up email t them I haven't heard anything back from them so still no mower
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Reviews for mowers-online.co.uk
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17 May 2024
Verified review
Buying easy, returning non existant
The order was made and dispatched in a timely fashion, however, the ordered item was not suitable. On filling in the return portion of the online section I have heard nothing. I now have a part, in the same condition as I received it, and no idea if or how to return.
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4 Apr 2024
Verified review
Mountfield MTF 66 MQ-827M
Item arrived in the suggested time scale but would liked to have had more updates on order progress.
The battery charger that arrived with it is unusable as it has not got a 3pin plug it has a 2 pin round plug.
Satisfied with the product apart from the incorrect charger.
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30 Nov 2023
Verified review
Very good experience. Just one comment - the main item arrived without the additionally ordered item. I thought the 2nd item had been missed. It arrived 3 days later just as I was about to complain. A note to say items may be delivered separately would be good idea.
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26 Mar 2024
Verified review
Wide variety of mowers.
I felt communication could be better because there was a delay in my order and the responses I got were different each time I phoned.
Once the problems at Mowers Online were resolved, what ever they were, I received my mower very quickly
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13 Mar 2024
Verified review
Mowers on line Mountfield sp164
Mowers on line. Excellent service. Ordered on Sunday. Sent by 0900 Monday. Arrived Tuesday. Included oil. Best price as well. Half an hour to put the Mountfield sp164 together. Started straight up. Used on wet longish grass
Very good. Excellent all round.
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19 May 2024
Verified review
Delivery was easy. Delivery driver was super helpful and friendly. There are two things that could be better….the email and invoice weren’t clear when it would be delivered. The instructions could be better, especially when you are building the grass box
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20 Apr 2024
Verified review
The price was good, the actual delivery was good. The helpful young lady answering the phone was good.
However, even allowing for the intervening Bank Holiday Weekend, the 12 day delay in dispatch - and without any explanatory communication was not good.
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3 May 2024
Verified review
Construction not accurate enough so certain parts don't line up. Instructions are only just sufficient as long as you concentrate and take time. I'm still trying to get the front panel on as the hinges are not the same distance apart on base and side.
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1 Feb 2024
Verified review
Stiga battery hand held pruner
Great online company to deal with. Easy to use website that clearly described the tool I was interested.
A simple ordering process and my tool arrived in a couple of days, well packaged and in showroom condition.
I will definitely be using them again.
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20 May 2024
Verified review
Purchase of mower pull cord
I requested 4mm cord. The cord supplied was thicker than I requested meaning I had difficulty threading it. Hole on mower had to be enlarged. Not sure what was supplied but 4.5-5mm?
Cord was measured accurately using engineers tools before order.
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Answer by mowers-online.co.uk
20 May 2024
Dear Mr Mason,
Thanks for your review. The cord you were sent was the 4mm cord you ordered. If you would like to send the recoil rope back to us we wil gladly send you a smaller size under our 90 day money back guarantee.
Kind regards
The Mowers Online Team
22 Jan 2024
Verified review
You need to let "Mowers on Line" be aware the Fed Ex delivery people (the people who actually deliver) have problems reading delivery instructions. You'd expect delivery people to be able to deliver, but they seem to have problems... :-(
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Answer by mowers-online.co.uk
22 Jan 2024
Hi,
Thank you for taking the time to leave a review. We have relayed your comments back to FedEx who have assured us that they will look into the matter for us. If you have any further issues please contact us on sales@mowers-online.co.uk.
Kind regards
The Mowers Online Team
2 Dec 2023
Verified review
The service we received when purchasing our new EGO mower was excellent. The price was extremely competitive and delivery was super quick. Cannot fault them at all and wouldn't hesitate to use them again or recommend them.
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19 Mar 2024
Verified review
I purchased my Mountfield 164 from Mowers on line, they were first class with there communications and made it a pleasant experience, I’m really happy with both and would highly recommend them and would shop there again.
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13 May 2024
Verified review
Getting it right
The initial order was sent promptly but went missing on its way to me.
I emailed to make them aware and a fresh order appeared at my door the next day....
Things can go wrong but it's how you deal with it that's key.
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10 Oct 2023
Verified review
Speedy delivery however part delivered not correct even with images of model/serial number sent. Correct part sent out quickly however still awaiting refund for first part ordered. Would still use confidently.
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1 Apr 2024
Verified review
Mistake sorted in quick time.
I ordered a chainsaw but put the wrong house number on the delivery address.Realised this in time I phoned them and they were able to correct my mistake and I still had it delivered on time(2days) Thanks Aly.
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18 Mar 2024
Verified review
Excellent service the only thing I would say could be better is the delivery tracking as I didn’t receive any notification of the mowers arrival and my neighbour kindly took the delivery as I wasn’t at home.
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8 Oct 2023
Verified review
One to avoid
Emma was very helpful. The underlying experience - chasing my £1,700 order after 10 days to be told it is not available until next year - then difficulties obtaining a refund. Will steer clear in future.
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14 May 2024
Verified review
Fast delivery, well packaged. Happy customer.
Only problem for me was the weight of the box ...being an older lady it was a struggle..perhaps give advise that help may be required by some people?
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12 Oct 2023
Verified review
Good website, great price, friendly and helpful service and delivered on time. Also nice to know that they are there for advice and if anything goes wrong...they know what they are talking about.