Ordering was very easy on line and I am looking forward to getting my new mower however apart from an order conformation have heard nothing from them, which is a bit concerting, when you have paid a lot of money.
I emailed them to get an ETA for delivery and was told it takes between 1-4 days and I would get a dispatch and tracking email. These times scales have now passed and despite a follow up email t them I haven't heard anything back from them so still no mower
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Reviews for mowers-online.co.uk
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1 Apr 2024
Verified review
Mistake sorted in quick time.
I ordered a chainsaw but put the wrong house number on the delivery address.Realised this in time I phoned them and they were able to correct my mistake and I still had it delivered on time(2days) Thanks Aly.
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18 Mar 2024
Verified review
Excellent service the only thing I would say could be better is the delivery tracking as I didn’t receive any notification of the mowers arrival and my neighbour kindly took the delivery as I wasn’t at home.
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8 Oct 2023
Verified review
One to avoid
Emma was very helpful. The underlying experience - chasing my £1,700 order after 10 days to be told it is not available until next year - then difficulties obtaining a refund. Will steer clear in future.
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14 May 2024
Verified review
Fast delivery, well packaged. Happy customer.
Only problem for me was the weight of the box ...being an older lady it was a struggle..perhaps give advise that help may be required by some people?
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12 Oct 2023
Verified review
Good website, great price, friendly and helpful service and delivered on time. Also nice to know that they are there for advice and if anything goes wrong...they know what they are talking about.
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21 Apr 2024
Verified review
Excellent service. Email sent once item was ready to be delivered which was around 4 days after ordering on a Saturday and needed to rearrange delivery date and they immediately sorted out.
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3 Feb 2024
Verified review
Great service
Ordered ATCO ride on mower trailer and other bits . All came well packed and free delivery which is good as other companies charge for such a big order plus save £700 buying from these guys
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24 Jan 2024
Verified review
This is my second mower from Mowers Online. My experience has been brilliant on both occasions. Prompt, efficient, value for money, quality products, great service.
Thoroughy recommend
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28 Apr 2024
Verified review
Good customer service and assistance
I intended to purchase an item but in the end i didn’t due to a delay in availability. I was refunded and I’ll await for it to be in stock. Good customer service and would recommend.
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29 Dec 2023
Verified review
Amazing service from point of order to delivery. Ordered online and received the lawn mower within 48 hours. Kept informed every step of the order/delivery. Very impressive service.
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2 May 2024
Verified review
Slow to arrive
Took too long to arrive and the packaging was quite badly damaged, but thankfully only superficial damage to some panels (slight dents and creases). Going together easily.
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20 Mar 2024
Verified review
Lack of communication
Once placed order never heard anything for several days, I called them and they said it’d be with me in a couple of days, still nothing then chased again. Finally arrived.
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Answer by mowers-online.co.uk
20 Mar 2024
Hi,
Thank you for you review. Having checked our email records we can see that you received your order confirmation within a few seconds of placing your order however, we did experience a delay of a few days in getting your order to you due to the popularity of the model you ordered and we would like to apologies for that.
Kind regards
The Mowers Online Team
22 Sept 2023
Verified review
What I needed was in stock and was despatched and received in approximately 24hours. This meant the equipment was pretty much repaired and back in use on the Monday morning
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21 Mar 2024
Verified review
I was well pleased with this company.I did have a short wait for the part as it was out of stock but they did apologize for the wait. Would use this company again . A+++
Excellent, the only let down was trying to order online. In the end it took a phone call but my new lawnmower arrived the next day so no complaints and helpful service.
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26 Apr 2024
Verified review
Telephone call to them to check on my requirements, they were very informative and advised exactly what was required.
Length of time to answer call could be improved.
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23 Jan 2024
Verified review
Quick delivery and good item (ride on mower tow bar)
Quick delivery and good item. Only downside is they still haven't responded to an email question I sent two weeks ago (but I went ahead and ordered the item anyway).
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2 Oct 2023
Verified review
Some good some bad
The ignition pack was delivered in very good time, however the recoil wasn’t and I had to contact them to find out why!! Turns out it hadn’t been sent!! Not so good
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27 Apr 2024
Verified review
Great Service, had to return and get a different part, everything went smoothly, I thoroughly reccomended this company for all your Mower needs, thanks guys.
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4 Oct 2023
Verified review
Tracking details?
No tracking details sent
Had to phone up the shop myself.
Nice enough on the phone was left in the dark after purchasing.
Received the item a few days later.