Ordering was very easy on line and I am looking forward to getting my new mower however apart from an order conformation have heard nothing from them, which is a bit concerting, when you have paid a lot of money.
I emailed them to get an ETA for delivery and was told it takes between 1-4 days and I would get a dispatch and tracking email. These times scales have now passed and despite a follow up email t them I haven't heard anything back from them so still no mower
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18 Feb 2024
Verified review
Ordered online after reading the reviews. They confirmed my order straight away and kept me informed all the while, told me when it would be delivered. I ordered in the afternoon it arrived the next morning. Can't complain about that well packed very pleased with the whole experience would highly recommend them.
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9 Feb 2024
Verified review
Praise for PPE
This was really the best price for a combined set of chainsaw gloves ,helmet and visor and trousers that offer class1 protection, though they didn't have the correct size of chainsaw boots in stock they very kindly and promptly refunded some of the cost of the package ,also a known brand of protective clothing .
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11 May 2024
Verified review
Recommended.
Competitive pricing with a very helpful and efficient service. After realising I had made a mistake when placing my order, my error was rectified by the salesperson on my behalf and the mower was subsequently delivered swiftly. I am completely satisfied with the service I received and couldn't ask for more.
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13 Mar 2024
Verified review
The order appeared to be lost. Their softwear failed to take the cash from my account and was found when I chased it as I had no info on delivery.
Delivery was made in the manufacturers packaging which is probably not strong enough to withstand the courier's handling, but there was no damage to the contents
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5 Oct 2023
Verified review
At first I was really up with the company as I had the wrong part sent to me and I couldn't get hold of anyone. But finally I did and they apologised to me and sent the correct part by next day delivery. You are only as good as you rectify a problem, in this case they succeeded so thankyou
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17 May 2024
Verified review
Buying easy, returning non existant
The order was made and dispatched in a timely fashion, however, the ordered item was not suitable. On filling in the return portion of the online section I have heard nothing. I now have a part, in the same condition as I received it, and no idea if or how to return.
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4 Apr 2024
Verified review
Mountfield MTF 66 MQ-827M
Item arrived in the suggested time scale but would liked to have had more updates on order progress.
The battery charger that arrived with it is unusable as it has not got a 3pin plug it has a 2 pin round plug.
Satisfied with the product apart from the incorrect charger.
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30 Nov 2023
Verified review
Very good experience. Just one comment - the main item arrived without the additionally ordered item. I thought the 2nd item had been missed. It arrived 3 days later just as I was about to complain. A note to say items may be delivered separately would be good idea.
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26 Mar 2024
Verified review
Wide variety of mowers.
I felt communication could be better because there was a delay in my order and the responses I got were different each time I phoned.
Once the problems at Mowers Online were resolved, what ever they were, I received my mower very quickly
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13 Mar 2024
Verified review
Mowers on line Mountfield sp164
Mowers on line. Excellent service. Ordered on Sunday. Sent by 0900 Monday. Arrived Tuesday. Included oil. Best price as well. Half an hour to put the Mountfield sp164 together. Started straight up. Used on wet longish grass
Very good. Excellent all round.
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19 May 2024
Verified review
Delivery was easy. Delivery driver was super helpful and friendly. There are two things that could be better….the email and invoice weren’t clear when it would be delivered. The instructions could be better, especially when you are building the grass box
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20 Apr 2024
Verified review
The price was good, the actual delivery was good. The helpful young lady answering the phone was good.
However, even allowing for the intervening Bank Holiday Weekend, the 12 day delay in dispatch - and without any explanatory communication was not good.
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3 May 2024
Verified review
Construction not accurate enough so certain parts don't line up. Instructions are only just sufficient as long as you concentrate and take time. I'm still trying to get the front panel on as the hinges are not the same distance apart on base and side.
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1 Feb 2024
Verified review
Stiga battery hand held pruner
Great online company to deal with. Easy to use website that clearly described the tool I was interested.
A simple ordering process and my tool arrived in a couple of days, well packaged and in showroom condition.
I will definitely be using them again.
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20 May 2024
Verified review
Purchase of mower pull cord
I requested 4mm cord. The cord supplied was thicker than I requested meaning I had difficulty threading it. Hole on mower had to be enlarged. Not sure what was supplied but 4.5-5mm?
Cord was measured accurately using engineers tools before order.
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Answer by mowers-online.co.uk
20 May 2024
Dear Mr Mason,
Thanks for your review. The cord you were sent was the 4mm cord you ordered. If you would like to send the recoil rope back to us we wil gladly send you a smaller size under our 90 day money back guarantee.
Kind regards
The Mowers Online Team
22 Jan 2024
Verified review
You need to let "Mowers on Line" be aware the Fed Ex delivery people (the people who actually deliver) have problems reading delivery instructions. You'd expect delivery people to be able to deliver, but they seem to have problems... :-(
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Answer by mowers-online.co.uk
22 Jan 2024
Hi,
Thank you for taking the time to leave a review. We have relayed your comments back to FedEx who have assured us that they will look into the matter for us. If you have any further issues please contact us on sales@mowers-online.co.uk.
Kind regards
The Mowers Online Team
2 Dec 2023
Verified review
The service we received when purchasing our new EGO mower was excellent. The price was extremely competitive and delivery was super quick. Cannot fault them at all and wouldn't hesitate to use them again or recommend them.
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19 Mar 2024
Verified review
I purchased my Mountfield 164 from Mowers on line, they were first class with there communications and made it a pleasant experience, I’m really happy with both and would highly recommend them and would shop there again.
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13 May 2024
Verified review
Getting it right
The initial order was sent promptly but went missing on its way to me.
I emailed to make them aware and a fresh order appeared at my door the next day....
Things can go wrong but it's how you deal with it that's key.
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10 Oct 2023
Verified review
Speedy delivery however part delivered not correct even with images of model/serial number sent. Correct part sent out quickly however still awaiting refund for first part ordered. Would still use confidently.