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9 Jul 2024
Verified review
Lafuma’s service is brilliant….but DPD’s UK delivery service is appalling. In spite of using DPD’s online delivery rescheduling service giving our friends’ address 13 houses higher up on the estate, DPD delivery drivers on consecutive days IGNORED the crystal clear instruction. As soon as I received the notification that the driver had taken the parcel back to his depot (the neighbours up the road even saw him whizz past in the van) I phoned DPD. The woman told me she would ensure the second delivery went to the specified neighbours’ address (as it was always meant to have been). To my horror the next day I received a text from the DPD driver telling me I wasn’t in (ooh really?) but that he had delivered it to a neighbour two houses away…a £250 sunlounger given to strangers….I had to ring my friends up the road and ask them to collect it from a complete stranger to them. WHAT AN ABSOLUTE SHAMBLES OF A DELIVERY SERVICE
The items I purchsed were not as good quality as expected and therefore needed to be returned. I contacted Lafuma to arrange the return, they approved it and recommended a courier for me to use. However, according to the courier Lafuma then refused to receive the parcel and the items were returned back to me, after being in transit for nearly a month. The items (worth £500) arrived back with me damaged and I am now out of pocket trying to argue with the courier company about some compensation. I would definitely avoid purchasing directly from this company and instead use a local seller.
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Reviews for lafuma-furniture.co.uk
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14 Jul 2024
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Good service once ordered
Good service once the product is ordered. The site is not the easiest to navigate, and it took time to work out whether I was purchasing the correct replacement fabric for my chair.
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5 Jul 2024
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The first set of chairs lasted us 14 years but sadly not a house move. Replacing them with a new version was a no brainer the comfort and style are unbeatable. Highly recommend
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5 Jul 2024
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We are great fans of Lafuma over decades. One thing could be improved is to allow the seats to move to a more upright position. Also the seat fabric could go further back.
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5 Jul 2024
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Great recliner chairs
Bought 2 lovely recliners for our garden, they are so comfortable. Zero gravity chairs make you so relaxed, easy to fall asleep!!
Great value for such well made chairs.
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16 Jul 2024
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Everything just as it should be.
Chairs arrived promptly, well packaged and great quality. Very comfortable - just need some summer now!
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5 Jul 2024
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Very good service problem delivering the chair as we were on holiday but got it in the end thanks also want to order another one please
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21 Jul 2024
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Excellent All Round
Excellent website, excellent products, fast delivery, good communication, very pleased with purchase thank you. Highly recommended.
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17 Jul 2024
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Lovely furniture
Lovely patio table, chairs and recliner! Quality seems great, the colour works well, and most importantly - they are comfortable!
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5 Jul 2024
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Very impressed
The chair i ordered arrived quickly and in perfect condition. It is very comfortable and feels very durable. Highly recommended.
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8 Jul 2024
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Very pleased with our new Lafuma chairs could just do with a bit more sun here in England to get some more use out of them
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5 Jul 2024
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Brilliant
Order easily placed and delivered timeously. Superior quality product. Love the chairs, just waiting for some sunshine!
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5 Jul 2024
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The seat is very comfortable to sit it, just the sort of garden seat L have been looking for. I am very pleased with it.
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7 Jul 2024
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Good product, great customer service
Excellent customer service, great product, good choice of colours, easy online ordering, fairly swift delivery
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5 Jul 2024
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The chair is exceptionally comfortable and SO LIGHT to carry.
All the family are now choosing to sit in it!!!
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5 Jul 2024
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Lafuma Mobilier Products Are Made to the Highest Standard
Lafuma Mobilier Sun loungers are excellently made and are very comfortable, feel so relaxed !!!
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3 Jul 2024
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I got the order wrong. Greatly helped with getting it right with no change in cost. Amazing
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15 Jul 2024
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Easy website to find what I needed .Excellent delivery service,speedy and kept up to date.
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31 Jul 2024
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Had to order new cover for RSXA recliner, slow delivery although the new cover is lovely.
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10 Jul 2024
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Fantastic quality garden furniture! Fantastic customer service what more could you want?
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8 Jul 2024
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my warranty had just finished but changed my seat cover anyway, good customer service.