carhartt.com/gbReviews:
1,296 reviews in the last 12 months3,200 total reviews
Excellent
TrustmarkValid
Most relevant positive review
7 Oct 2023
Verified review
The jacket is great and very unique I’ve not seen anyone wearing one in England yet, that’s one reason I chose it plus the brand produces good quality clothing, its warm has very good wind resistance, I had to wear it once on a motorcycle without any issues at high speeds because I was late for an appointment, the jacket has lots of interesting feature's in the build quality you can’t appreciate them looking at photos, the Zip is very good quality, but I’d be happier if it was more chunky like the one on my Canada goose bomber jacket. I would of liked a faster delivery option I would of happily paid extra for that, I ordered the coat mid day Saturday, it was despatched Monday landed in England on Wednesday night and it arrived Friday morning.
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Most relevant negative review
9 Dec 2023
Verified review
Poor customer service & didn't receive items. My order was confirmed but never went through and I wasn't informed. Payment did not come out. I had purchased on Black Friday sale. I didn't receive confirmation email, so I emailed customer service and was assured that the order was confirmed and would take 4-7 business days to dispatch. When I emailed about it again, I was told the payment didn't work (despite it showing as confirmed on my booking confirmation screenshot)and I needed to put my order through online - but at the raised prices. When I asked about why I had to pay the full price considering I had a confirmation number for the sale price, I was given a 10% discount code which didn't cover the difference. The code ended up not working. I once again emailed with a screenshot, and was told they had no IT issues and that the code should work. It didn't work and didn't apply any 10% discount at checkout. But they did not address the fact that the code didn't cover the difference between sale and full prices. I left it at that.
Funnily enough, I got notifications from the Shop app about this order being created, and then I was sent an email to review my order - which I never even received. Carhartt had many chances to rectify the issue as I emailed them so many times, but failed to do so. Polite emails with absolutely no substance.
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Reviews for carhartt.com/gb
KP
Klaus P.
Klarup
2 May 2024
Verified review
No problems
Jeans ordered on the basis of the homepage. Color, size, shape and quality was as described. Delivery as promised. Everything ok.
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Answer by carhartt.com/gb
3 May 2024
Thank you for your positive review! We're thrilled that the jeans you ordered from us met your expectations in terms of color, size, shape, and quality. We believe in providing only the best clothes and service to our customers, so it's great to hear that we delivered on our promise. Thanks again for your kind words!
Regards,
Carhartt Europe
9 Apr 2024
Verified review
Fast efficient online service, easy to navigate. I have ordered from Carhartt on several occasions and find the service excellant
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Answer by carhartt.com/gb
9 Apr 2024
Thanks for the kind words! We really appreciate hearing that you've had good experiences with us. We understand that quality customer service is key, so we're always striving to be the best in the business. Thanks for choosing Carhartt!
Regards,
Carhartt Europe
6 Sept 2024
Verified review
Quick delivery and excellent quality coat. I find it difficult to find clothes that fit properly and Carhartt are always spot on
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Answer by carhartt.com/gb
9 Sept 2024
Thank you so much for taking the time to leave us a review. We are thrilled to hear that you are happy with the quality of your new coat and that our delivery was speedy. At Carhartt, we take pride in providing high-quality clothing that fits our customers perfectly. We appreciate your support and look forward to serving you again in the future.
Regards,
Carhartt Europe
18 Feb 2024
Verified review
Quality service , quality product, the amount of Carhartt clothing I now own means I look like a walking advertising hoarding....
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Answer by carhartt.com/gb
19 Feb 2024
Thanks for the great feedback! We're delighted to hear that you're satisfied with the quality of our product and service. We've always aimed to make durable, reliable apparel that stands the test of time. We appreciate your support and are glad to have outfitted you with timeless pieces!
Regards,
Carhartt Europe
12 Feb 2024
Verified review
Very well made. High quality material and lovely classic style.
Unfortunately it didn't fit me so I had to return it reluctantly.
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Answer by carhartt.com/gb
12 Feb 2024
Thank you so much for taking the time to share your feedback. We are thrilled to hear that you love the Carhartt style and high quality materials - we strive to make apparel that look and feel great. We're sorry that it didn't work out with this particular pair, but hopefully our selection will have something else for you in the future!
Regards,
Carhartt Europe
31 Dec 2023
Verified review
It would have been 5 stars if the packaging wasn't emblazoned with Carhartt so my husband knew where the parcel was from lol...
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Answer by carhartt.com/gb
2 Jan 2024
Thank you for your review! We're so glad you like our apparel. We understand why the packaging might be a bit of a bummer, but we want to make sure that our products reach customers safely and securely. That's why we take extra care with the packaging and proudly display the Carhartt name on it. Nevertheless, we will discuss this topic with our Merchandising team for next year's Christmas so that we can perhaps change the packaging on time. Thanks again for your feedback!
Regards,
Carhartt Europe
19 May 2024
Verified review
Perfect service and products
The website is so easy to use, very fast shipping and there products are such high quality, it’s pretty much all I’ll wear
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Answer by carhartt.com/gb
21 May 2024
Thank you so much for the wonderful review - we're glad that our website was easy to use and that you got your order quickly! We understand why Carhartt is your go-to for work clothing - quality has always been our main priority, and we strive to make sure all of our products are built to last. Thanks again for choosing us!
25 Jan 2024
Verified review
Good quality
Quite expensive, but good quality and what hubby requested after trying brothers on, fast postage , easy to purchase. Thx
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Answer by carhartt.com/gb
30 Jan 2024
Thanks for taking the time to leave your review! We're stoked you found the perfect fit for your hubby and that you had a positive experience with our fast postage. We understand that Carhartt is an investment, but we believe in providing products that are made of quality materials and will last for years. Thank you again for choosing Carhartt!
Regards,
Carhartt Europe
29 Oct 2023
Verified review
Efficient purchase and delivery of my new jeans. This is in addition to the jeans being a good fit, and looking good too
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Answer by carhartt.com/gb
30 Oct 2023
Thank you for the great review! We're so glad that your jeans fit perfectly and look great. At Carhartt, we strive to provide our customers with top-notch quality and an easy shopping experience. We hope you'll stay tuned for all the new developments at Carhartt!
Regards,
Carhartt Europe
23 Mar 2024
Verified review
Parcel arrived promptly and item was well packaged. Good quality and genuine item . Will always order from them direct.
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Answer by carhartt.com/gb
25 Mar 2024
Wow, we're so stoked to hear you had a great experience with us! We strive to be the best when it comes to delivering top-notch quality and genuine items. Thanks for giving us a shout-out and we'll always be here ready to serve you. Have an awesome day!
Regards,
Carhartt Europe
25 Dec 2023
Verified review
Don't you think it may be wise to wait until after Christmas before asking customers what they thought of their presents
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Answer by carhartt.com/gb
27 Dec 2023
Thank you for sharing your perspective with us. We appreciate your feedback and understand your sentiment regarding our timing in seeking customer feedback during the holiday season.
Your point is well taken, and we apologize if our request for feedback seemed untimely or disrupted the joy of the holiday season. Our intention is always to enhance our services based on customer experiences, but we understand the importance of respecting the festive atmosphere.
We appreciate your understanding and patience. If there's anything specific you'd like to discuss or share about your experience, please feel free to reach out directly. Your feedback is instrumental in helping us improve, and we value your contribution to our ongoing efforts.
Wishing you a belated Merry Christmas and a Happy New Year. We look forward to serving you better in the future.
Regards,
Carhartt Europe
24 May 2024
Verified review
Top quality on time
Delivered on time and with all the labels ready for return if I had the wrong size, which I didn’t. Quality work wear.
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Answer by carhartt.com/gb
27 May 2024
Thank you so much for your feedback! We're so glad to hear that you received your Carhartt order on time and that everything fit perfectly. We believe in providing high-quality workwear that meets the needs of our customers, so we appreciate your review. Thanks for choosing Carhartt!
Regards,
Carhartt Europe
10 Dec 2023
Verified review
Good quality shirt and t shirt. Christmas presents so hopefully they fit. Easy to order and were delivered promptly.
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Answer by carhartt.com/gb
11 Dec 2023
Thank you so much for your review! We really appreciate it. We're so glad to hear that you had a good ordering experience and that your products arrived on time. We strive to provide high-quality products and we hope your Christmas presents fit just right. Thanks again for shopping with Carhartt.
Regards,
Carhartt Europe
30 Dec 2023
Verified review
Carharrt in general are quality I wouldn’t change anything other than the price but that’s what you get for quality
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Answer by carhartt.com/gb
2 Jan 2024
Thank you for your kind words! We are so glad to hear that you appreciate the quality of Carhartt apparel. We believe in delivering high-end products at an accessible price, and strive to provide the best value for our customers. Thanks again for your feedback!
Regards,
Carhartt Europe
29 Dec 2023
Verified review
Very pleased with the black beanies, my sons loved them. Quick delivery before Christmas as I ordered pretty near.
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25 Apr 2024
Verified review
Fast service, product met expectations of the brand. Good value for money, will be purchasing more in the future.
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Answer by carhartt.com/gb
26 Apr 2024
Thank you so much for your review! We are so glad that you found our service fast and that the product met the expectations of the Carhartt brand. We believe in providing our customers with high-quality apparel, and we appreciate your continued support. Thank you again for taking the time to share your experience with us.
Regards,
Carhartt Europe
30 Nov 2023
Verified review
Love this top. Great heavy material. Wish they did it in red or orange. Probably buy another in the near future.
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Answer by carhartt.com/gb
1 Dec 2023
Thanks for the awesome review! We're so glad that you love the heavy material of this top. We really appreciate your feedback and would love to offer more colors in the future. We're always looking for new ways to keep our customers excited and satisfied. Keep an eye out for more Carhartt products coming soon!
Regards,
Carhartt Europe
22 Nov 2023
Verified review
Fast delivery & good products
Fast delivery. Items were excellent quality and very reasonably priced. Will definitely buy from the site again
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Answer by carhartt.com/gb
23 Nov 2023
Thank you so much for your awesome review! We're so glad you got your Carhartt items quickly and that they met all your expectations. At Carhartt, we always put quality at the forefront of everything we do, and it's great to hear that our products are not only up to par but also reasonably priced. We can't wait to have you back shopping with us soon!
Regards,
Carhartt Europe
25 Dec 2023
Verified review
Fantastic I got this product for my brother for Christmas very fast and glad for the insurance on the product
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Answer by carhartt.com/gb
27 Dec 2023
Thanks for the positive review! We're glad you got your Carhartt product for your brother in time for the holidays. At Carhartt, we strive to ensure that our customers have the best possible shopping experience, and we appreciate that you appreciated the insurance on our products. Thanks again for taking the time to leave us a review!
Regards,
Carhartt Europe
7 Nov 2023
Verified review
Great quality and prices, and the only teeny issue I would have is that the speed of delivery was quite slow.
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Answer by carhartt.com/gb
8 Nov 2023
Thanks so much for taking the time to leave a review! We're thrilled that you love our quality and prices. We strive to provide an excellent customer experience, from start to finish. As part of that effort, we feel delivery times should be fast and reliable. We understand your feedback and appreciate it, as it helps us continue to create a great shopping experience for everyone. Thanks again for your support!
Regards,
Carhartt Europe