carhartt.com/gbReviews:
1,296 reviews in the last 12 months3,200 total reviews
Excellent
TrustmarkValid
Most relevant positive review
7 Oct 2023
Verified review
The jacket is great and very unique I’ve not seen anyone wearing one in England yet, that’s one reason I chose it plus the brand produces good quality clothing, its warm has very good wind resistance, I had to wear it once on a motorcycle without any issues at high speeds because I was late for an appointment, the jacket has lots of interesting feature's in the build quality you can’t appreciate them looking at photos, the Zip is very good quality, but I’d be happier if it was more chunky like the one on my Canada goose bomber jacket. I would of liked a faster delivery option I would of happily paid extra for that, I ordered the coat mid day Saturday, it was despatched Monday landed in England on Wednesday night and it arrived Friday morning.
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Most relevant negative review
9 Dec 2023
Verified review
Poor customer service & didn't receive items. My order was confirmed but never went through and I wasn't informed. Payment did not come out. I had purchased on Black Friday sale. I didn't receive confirmation email, so I emailed customer service and was assured that the order was confirmed and would take 4-7 business days to dispatch. When I emailed about it again, I was told the payment didn't work (despite it showing as confirmed on my booking confirmation screenshot)and I needed to put my order through online - but at the raised prices. When I asked about why I had to pay the full price considering I had a confirmation number for the sale price, I was given a 10% discount code which didn't cover the difference. The code ended up not working. I once again emailed with a screenshot, and was told they had no IT issues and that the code should work. It didn't work and didn't apply any 10% discount at checkout. But they did not address the fact that the code didn't cover the difference between sale and full prices. I left it at that.
Funnily enough, I got notifications from the Shop app about this order being created, and then I was sent an email to review my order - which I never even received. Carhartt had many chances to rectify the issue as I emailed them so many times, but failed to do so. Polite emails with absolutely no substance.
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Reviews for carhartt.com/gb
13 Oct 2023
Verified review
Quality gear, just a little moan about the double zipper really found it to be awkward so had to return my wife's coat that I bought her for this Christmas, shame because she loved the coat
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Answer by carhartt.com/gb
16 Oct 2023
Thank you for your review - we always appreciate feedback from our customers. We're sorry to hear that you found the double zipper awkward- we appreciate your honest opinion and are always looking for ways to improve our products. At Carhartt, we strive to provide top-notch quality clothing that not only looks good but also functions well. We hope you can find a coat that your wife will love as much as the one she initially wanted! Furthermore, we will internally discuss the double zipper with our Merchandising department.
Regards,
Carhartt Europe
31 Dec 2023
Verified review
Lovely jeans at a great price. the first pair were too long but the return was straightforward. Not able to exchange directly but refund issues quickly and a correctly sized pair ordered!
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Answer by carhartt.com/gb
2 Jan 2024
Thanks so much for taking the time to review Carhartt. We're so glad you love our jeans and appreciate your feedback. Our company prides itself on offering quality product at an affordable price, along with customer service that makes sure you have an enjoyable shopping experience. We are sorry that the first pair of jeans didn't fit perfectly, but happy that we were able to quickly process your return and get a correctly sized pair ordered for you. Thanks again for your support!
Regards,
Carhartt Europe
8 Mar 2024
Verified review
I ordered again 4 items yesterday , that was my 3rd times to order here in less than a month , im happy and contented on all my purchases ,awesome products and good services. Thank you.
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Answer by carhartt.com/gb
11 Mar 2024
Hey there! We're so glad to hear that you're loving our products and services. We strive to make sure our customers have the best experience possible, and it's awesome to hear that we hit the mark. Thanks for being a loyal customer of Carhartt; we can't wait for you to keep exploring!
Regards,
Carhartt Europe
26 Nov 2023
Verified review
Loved my items I ordered , great reduced prices , fast delivery . Nothing you could have done better . Definitely recommend and have recommended and will 100% buy from Carhartt again !
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Answer by carhartt.com/gb
27 Nov 2023
Thanks so much for the awesome review! We really appreciate your support and are so glad to hear that you had a great shopping experience with us. We strive to provide top notch service and quality products at a great price. It's great to hear that we achieved that for you and we look forward to having you as a customer again in the future!
Regards,
Carhartt Europe
6 Apr 2024
Verified review
Great quality hoody. Looks good too I think. Delivery was fast.
Price was reasonable for this day and age.
Sizing is accurate, I am 6 feet tall, around 38" chest and medium was spot on.
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Answer by carhartt.com/gb
8 Apr 2024
Thanks for the awesome review! We're glad to hear that you love the quality and look of your hoody, as well as the speedy delivery and reasonable price. We pride ourselves on our accurate sizing too, so it's wonderful to know it fit you like a glove. Thanks again for choosing Carhartt!
Regards,
Carhartt Europe
30 Jan 2024
Verified review
Return
I had to return some items cause it took some time to find the right size on the jacket I wanted and everything went smoothly. Always loved this company, now I also love their service!
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Answer by carhartt.com/gb
31 Jan 2024
Thank you so much for your review! We are thrilled to hear that our customer service was able to help you find the perfect fit. Here at Carhartt, we strive to provide the best quality products and the best service possible. We appreciate your loyalty and continued support!
Regards,
Carhartt Europe
5 May 2024
Verified review
Brilliant product, just wish they sent emails regarding when product was shipped etc, instead of having to sign into the website, anyhoo will still order there brilliant clothing
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Answer by carhartt.com/gb
6 May 2024
Thanks so much for the positive feedback and for being a Carhartt fan! We're passionate about providing our customers with comfortable, sustainable workwear that holds up to tough conditions. We appreciate the feedback on email communication and will take that into consideration. There should have been a shipping confirmation email that was send to the related email address with the order, sometimes this can end up in spam.
I will investigate to see if anything went wrong with sending the shipping confirmation, our apologies that you did not receive this.
If you have any further questions, please do not hesitate to contact me at jengelsman@carhartt.com
Regards,
Julian Engelsman
Senior D2C Operations Associate
Carhartt Europe
31 Dec 2023
Verified review
Item arrived in super quick time. It was for a Christmas present and I ordered quite late and still received it in time. Quality product and the recipient was extremely happy.
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Answer by carhartt.com/gb
2 Jan 2024
Thanks so much for the review! We're stoked that your order arrived in time and that your recipient was thrilled with their Christmas present! We at Carhartt always strive to make high-quality products and deliver them to our customers as quickly as possible. We'll keep it up!
Regards,
Carhartt Europe
TJ
Tam J.
Catrine mauchline
6 Jan 2024
Verified review
I love it very well made n comfortable to wear and also fits like its made for me,, I would recommend to anybody looking for a great quality jacket these are the ones to get
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Answer by carhartt.com/gb
8 Jan 2024
Thank you so much for your feedback! We're really happy to hear that you love the Carhartt jacket and find it comfortable and well-fitting. Here at Carhartt, we stand by our commitment to quality and delivering the best possible products to our customers. We hope you'll come back and check out more of our great products soon!
Regards,
Carhartt Europe
18 Mar 2024
Verified review
Top quality gear
Top quality, tough, durable workwear. Dispatched quite quickly and easy to return items (wrong size ordered) - just tick the box on the paper slip and use the return label.
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4 Dec 2023
Verified review
Excellent service, great products
Great products and excellent service. I have ordered a number of products from Carhartt and they are always fantastic quality, they was well and keep their colour and shape.
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Answer by carhartt.com/gb
6 Dec 2023
Thanks so much for your kind words! We're really glad to hear that we are providing you with fantastic quality and that our products have been washing well and staying in shape. At Carhartt, we strive to provide the best quality gear to our customers and we're so glad that it's been working out for you!
Regards,
Carhartt Europe
8 May 2024
Verified review
Smooth transaction from start till finish, but think website could do with an upgrade , as sometimes it says it has your size and when you go in it’s only small available.
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Answer by carhartt.com/gb
10 May 2024
Thank you for your feedback! We really appreciate it. At Carhartt, we are working hard to make sure our website is as up-to-date and user-friendly as possible. We are always looking for ways to improve the customer experience, so we'll definitely take your suggestion into consideration!
13 Nov 2023
Verified review
Great gear and company ethos. A highly trusted brand and one of my top “go to” sites when looking for a treat that will give initial excitement and years of service.
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Answer by carhartt.com/gb
14 Nov 2023
Thanks for the amazing review! We at Carhartt are so glad you've been loving our gear and company ethos. It's truly a pleasure to hear that we have become one of your go-to sites for a treat that will give initial excitement and years of service. We strive to produce quality products and create experiences that go beyond expectations, so we're pleased to see you value those initiatives. Thanks again for your support, and we look forward to seeing you around our site more often!
Regards,
Carhartt Europe
14 Apr 2024
Verified review
Carhartt review.
My order arrived incredibly quickly. I am very impressed. A trusted quality brand name. I will definitely be using Carhartt again & would recommend them to anyone.
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Answer by carhartt.com/gb
15 Apr 2024
Thank you so much for your kind words! We're thrilled to hear you had a positive experience ordering with us and that you will be using Carhartt again. We strive to provide the highest quality, sustainable workwear that is built to last, and we are glad that our products met (and exceeded) your expectations. Thank you for being a loyal customer!
Regards,
Carhartt Europe
1 Apr 2024
Verified review
Excellent products and fantastic returns policy. It can be difficult to establish the right size; but with the easy returns I am able to buy with total confidence.
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Answer by carhartt.com/gb
2 Apr 2024
Thanks for the review! We're so happy that you were able to find a size that fits you with the help of our easy returns policy. At Carhartt, we believe in making quality clothing with a timeless design, and it's great to hear that you feel empowered and confident to make purchases knowing that if something isn't just right, we've got you covered. Thanks for being part of our community!
Regards,
Carhartt Europe
11 Dec 2023
Verified review
I purchased online because price of the same item on the shop at Kings Cross was higher. I knew it was an excellent product having seen it in the Carhartt shop.
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Answer by carhartt.com/gb
12 Dec 2023
Thank you for taking the time to leave us a review! We're glad you decided to purchase our products with us, and we're sorry you felt that the prices were higher in Kings Cross. Here at Carhartt, we strive to provide an excellent product at an affordable price so that everyone can enjoy it. We hope you continue to enjoy your item and we thank you again for your feedback!
Regards,
Carhartt Europe
11 Mar 2024
Verified review
Customer service is rubbish
Customer service is tight considering how much their products cost they don’t just offer you a refund or to replace a faulty item. Customer service is rubish
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Answer by carhartt.com/gb
12 Mar 2024
Thank you for reaching out to us, and we genuinely appreciate your feedback. We apologize for any inconvenience you've experienced with our customer service, and we want to assure you that your satisfaction is of utmost importance to us.
To better assist you and resolve any issues you may be facing, we kindly ask that you contact our Customer Service team directly at customercare@carhartt.com. We value your business and are committed to providing the exceptional service that matches the quality of our products. We look forward to the opportunity to address your specific situation and make things right.
Thank you for your understanding and patience.
Regards,
Carhartt Europe
21 Oct 2023
Verified review
Super comfy pair of jeans that look great and fit like jeans should, maybe a touch longer than i was expecting but look good turned up with a pair of boots
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Answer by carhartt.com/gb
23 Oct 2023
Thank you for taking the time to review our Carhartt jeans. We're glad that you find them comfortable and that they look good. We understand that they may be a touch longer than expected, but we think they look great when turned up with a pair of boots! At Carhartt, we strive for quality and comfort, and we are proud of our products. Thanks again for your feedback!
Regards,
Carhartt Europe
12 Apr 2024
Verified review
Great products, excellent quality, superb service. No updates on the progress of the order being despatched etc, but that's an unnecessary luxury anyway.
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Answer by carhartt.com/gb
15 Apr 2024
Thanks for taking the time to review us! We're so glad to hear that you love our products and service. We really appreciate your feedback about not getting updates on the progress of your order- we understand that it's a luxury, but we also believe that transparency and communication is key when it comes to providing the best customer experience. That's why we strive to keep our customers informed throughout their purchase journey with us.
We will take your advice into account for future improvements! Thanks again for your input - it means a lot to us.
Regards,
Carhartt Europe
2 Feb 2024
Verified review
Good quality clothes that wash well and last. Price is reflective of quality.
My only gripe is the return policy of 21 days, much to long in these times.
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Answer by carhartt.com/gb
5 Feb 2024
Thanks for the great review! We're glad you think so highly of our Carhartt clothes - we take a lot of pride in the quality.
At Carhartt, our goal is to make sure you stay comfortable and satisfied with your purchase. We are currently investigating our return times, to find a quicker and more customer oriented solution to lower the 21 days.
Regards,
Carhartt Europe